US-ApplianceReviews 2,101

Item received damaged. The delivery company arrived but were unable to delivery the item into the home due to personnel not being strong enough to move the refrigerator. I had to get a neighbor to help me and the other two that brought the item move the refrigerator into the home. I noticed damage to the box and when we removed the box, the refrigerator had a dent in the door. Had to call US appliance and start the repair process.

September 30,2020 i spoke to a salesperson from US Appliance and over the phone purchased a gas stove for $7,810.80. I was shopping on line all day with different companies. The salesperson said he would send me an email confirmation- he did not. I assumed the purchase did not go through. I did not hear from the company again until October 19,2020 when i was notified there was shipment coming. I immediately called the number listed as i did not recognize the order. I spoke to customer service and they told me "you should be more responsible and monitor your credit card app more closely" i told them i had no idea the sale went through, i never received any invoice or confirmation of the purchase and furthermore, I didn't even recall their company name from my shopping. They immediately emailed me an invoice (on October 19,2020) acknowledging they had not sent it prior- nor had they sent terms and conditions nor had they sent a confirmation of the purchase. They refused to reverse the charges. I had to submit a dispute with American Express. They ultimately refunded $6,114.10 claiming i was responsible for cancellation fees/ shipping and handling. This product was never shipped to me. They kept $1,696.70 of my money-they never confirmed or communicated that an order was even placed! Horrible people.

The oven came defective and US Appliance refuse to replace the oven. They want me to go repair route and I refuse since I purchase this oven to not continue with the repair route. I went through 6 months of repair with my last range. If I purchase a new range, it should not come defective and if it is defective, it should be replaced not repaired. I did not buy a use range.
My last range was a top of the line range and I could have save money and kept that range.

Great customer service and pricing. I do think delivery options could be better explained at the time you place your order. I did not know until I sent to schedule my delivery that my items would be left curbside and not brought into my house. It seems that option was something I was supposed to select at the time I placed my order... I did not see that option when I placed my order and as a 62 yr old single woman, having my appliances brought INTO my house is critically important to me. Aside from that, I was very pleased with the service I received from US Appliances.