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US-Appliance Reviews Summary
US Appliance generally enjoys a positive reputation, with customers praising competitive pricing, a wide selection, and effective communication throughout the ordering process. Many appreciate the helpfulness of customer service representatives, especially when resolving issues. However, significant concerns arise regarding delivery delays, particularly during the pandemic, with some customers experiencing prolonged wait times and poor handling by delivery personnel. Additionally, issues with product quality and return policies have been noted. Overall, while there are commendable aspects of their service, the company must address delivery reliability and support to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Good prices, very nice well presented easy to shop website. Thank You
Thanks
Great selection and competitive prices
I found the product I was looking for. No other recognized store had it.
I had to call Customer Service and did an online chat and representatives were very courteous and helpful. I hope my delivery and Electrolux washer and dryer prove to be as great! Appreciate your good prices.
Update:
Our washer and dryer were delivered by a very professional carrier that kept us posted when their delivery truck had mechanical problems and were delayed. They changed trucks and still made our delivery on the same day as scheduled. We've done some remodeling and finally have the Electrolux washer and dryer installed. They are so much larger than our previous Asko machines, and work great! We are still figuring out all the settings. The only regret we may have is not paying the extra $200 for the stainless steel drum in the dryer. We purchased the 500 series rather than the upgrade 600. We're also not sure if the Perfect Steam function will affect our back walls since it vents steam. We saved hundreds of dollars from purchasing the appliances from Michigan rather than buying in Arizona.
Easy process.
Your site was easy to use and the prices were great. The only down side was the lack of communication about the length between ordering and delivery. It would have been nice to receive email updates, but I had to call a few times to get updates. You should mention on your site that you won't ship until you have all the items. But it overall it was a great experience.
Second large order, thanks for the help.
Easy
So far a pleasant shopping experience.
Love your company.
Very easy to shop on this site. Best price for item.
Dom and Ron were very helpful with my questions.
Site is easy to work with
So far so good, we will see when it gets here!
Easy and quick. Chat support responded immediately to my questions.
Product came earlier than expected. R&L Carriers was very pushy in scheduling delivery and was forced to schedule earlier than when I wanted. (Actually said that it would get damaged if it sat in their warehouse. Delivery driver was very professional and diligent. I suggest the section for "curbside only" delivery be a little more prominent.
I will definitely use again.
Smooth order process
Awesome products look beautiful in our new kitchen
Very easy ordering experience thus far.
Purchased a $7,500.00 Viking Oven that did not work on arrival. US Appliance Promised to get back to me and after many attempts to resolve did absolutely nothing. Contacted Viking Directly to assist and after troubleshooting and a repair visit acknowledged the fact that US Appliance shipped us a defective unit from their Inventory. Now seeing other negative reviews I wish I never made a purchase from them. Stay Away!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members