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US-Appliance Reviews Summary
US Appliance generally enjoys a positive reputation, with customers praising competitive pricing, a wide selection, and effective communication throughout the ordering process. Many appreciate the helpfulness of customer service representatives, especially when resolving issues. However, significant concerns arise regarding delivery delays, particularly during the pandemic, with some customers experiencing prolonged wait times and poor handling by delivery personnel. Additionally, issues with product quality and return policies have been noted. Overall, while there are commendable aspects of their service, the company must address delivery reliability and support to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I would like an estimate for a shipping and delivery date.
Easy to browse and purchase appliances with a wide variety of choices. Would have preferred to keep consistent prices. The refrigerator was $200 less 2 weeks ago.
So far a great experience and a great price
Just made the purchase so I would have to wait and see if the items reach on time and undamaged. The Items Arrived undamaged and will be installed in 3 days, if I may I would like to comment after complete installation.
Great prices. We can't wait to install our new appliances. Thanks for the excellent experience.
Easy site to navigate. Will give 5 stars if product meets expectations
Will share our experience.
Very easy and i will buy more soon for our new house Gary
Easy ordering and great prices, fast delivery!
Best price I could find for this appliance. Thank you.
Customer service was great
Shopping was easy. Product did not fit. 10% restocking fee plus shipping. Make sure you know what your buying. Customer service was very nice. Will only buy local for major products.
Excellent. Best price anywhere. Quick delivery. Easy to buy online
Hard to say if I'd shop here again... we'll see how shipping and the product looks when received. Stay tuned. - UPDATE: Shipping was fast and easy. Oven showed up as advertised and looks great. We'd shop here again.
The site was easy to navigate-I found what I needed. The deliveries were a problem. The first delivery showed up with a damaged fridge and stove. I was given some credit for the stove damage since it was cosmetic, however, the fridge needed replaced. It was difficult to schedule a time to meet the delivery company because their timelines were never accurate (by at least two hours). The first replacement was damaged and the second was fine, but trying to be available for the pickups and drop-offs was stressful.
The guy who delivered it told my (ex)wife it wouldn't fit through the door, so he dumped them in the garage. I then had to go over with my dolly and bring them through the door they wouldn't fit through, with ease. Beyond that, all expectations were met.
The beverage cooler came damaged, the microwave visually looked good but it doesn't heat nor does the turn table rotate. So 2 damaged items arrived.
We used you all once before for one of our properties, everything went very smooth. Thank you. So we have another property we are replacing all appliances. Thanks again, Joe
Always good
Best price I found for the exact product I wanted..
We has a little issue with the first dryer that was delivered, it was severely damaged. Unfortunately we didn't open it right away, but 2 days later. CHECK YOUR DELIVERIES IMMEDIATELY! I must say, USAppliance was very fair in the situation and came to a quick solution. Our new dryer works great and delivery couldn't be more prompt. We'll be back.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members