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US-Appliance Reviews Summary
US Appliance generally enjoys a positive reputation, with customers praising competitive pricing, a wide selection, and effective communication throughout the ordering process. Many appreciate the helpfulness of customer service representatives, especially when resolving issues. However, significant concerns arise regarding delivery delays, particularly during the pandemic, with some customers experiencing prolonged wait times and poor handling by delivery personnel. Additionally, issues with product quality and return policies have been noted. Overall, while there are commendable aspects of their service, the company must address delivery reliability and support to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Very efficient and easy to use web shopping experience.
Great
Price was good but not very clear curbside delivery. I had 5 steps up and 4 down and if not for maintenance in the building, which I paid $100 I wouldn't have had a chance of getting in. With that extra money, price became less attractive.
Quick and easy to find what I wanted and you have it in stock!
I like the online buy when I want, no sales tax and no delivery. I was excited until the unit showed up and didnt work. Whirlpool warranty service came out and will be another few weeks before we have working washer dryer. Not really us appliance fault but still left bad taste in our mouth. Will most likely buy again from us appliance but not whirlpool products. Manufacturer claims shipping caused problem but reality is we are still not able to wash or dry clothes at home
Simple, good pricing, easy website navigation
N/a
Good info on site
Your Google Ad said no tax.
You charged me tax at order time.
Please let me know about the delivery time frame
Shopping was great. Now to see how your shipping is, and to see if any damage to items.
No damage it was all good
Fast, Easy and Great pricing
Good
Repeat customer great values.
I appreciated the easy approach to reviewing a large number of appliance options.
Said ok
Very good help from Dom on chat. Price was great. Had to wait three weeks for delivery which was ok with me.
Great price on a new fridge, shipped reasonably fast and the fridge was not damaged when I got it.
Delivery to curb i s no good
So many choices - website is busy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members