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US-Appliance Reviews Summary
US Appliance generally enjoys a positive reputation, with customers praising competitive pricing, a wide selection, and effective communication throughout the ordering process. Many appreciate the helpfulness of customer service representatives, especially when resolving issues. However, significant concerns arise regarding delivery delays, particularly during the pandemic, with some customers experiencing prolonged wait times and poor handling by delivery personnel. Additionally, issues with product quality and return policies have been noted. Overall, while there are commendable aspects of their service, the company must address delivery reliability and support to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I purchased a fridge, it didn't arrive when they said it would. I dealt with Beverly at customer service who could be hte worst customer service agent ever. I had requested inside delivery but she told me (after it left the company) that they don't do inside delivery and not only that that the truck would not drive on a gravel driveway so they were going to leave it on the road! After 3 more days or talking to them I finally had to hire 3 people here to meet them and bring the fridge inside. She also had the nerve to charge me an extra delivery charge of $140 because it was apparently on the truck the first day but they wouldn't delivery because of the gravel driveway.
I thought it was a great deal with your prices, but then I had to buy a dryer plug and water hoses and install it. They were not brought into the house, and now I have to figure out a way to get rid of the boxes and the pallet. I would have paid a little more with Best Buy and they would have been installed, and I wouldn't have had the headache of disposing of the LARGE boxes and pallet. I do have to say, I did get them delivered pretty fast.
Quick and easy checkout. We'll see how the shipping speed compares to others.
Update: It took 4 weeks to receive shipment which was hard but still within the estimated time frame so I can't complain at the Price I paid.
No comments
Good. Although it took longer than 3 weeks for the order to arrive.
First time customer, hope the appliance work and fit. No damage.
Delivery Service was terrible. Truck would drive on county road or come within 3 miles of site. Appliance dented when it arrived, but reported after the one day period. US Appliance refused to deal with the issue, saying it is our problem.
Ok
Great price, great customer service, great value!
Quick & easy. I knew what i wanted..
Very easy to navigate and prices are great!
Have ordered from you before. We have always been satisfied.
Love the appliances, however the stove was dropped in transit or prior to transit? An the right side was crushed from top to bottom. The Fed Ex Driver noted the damage on his delivery page and they are working
On that issue now. It was very easy and convenient to order and i was impressed on how quick they came
Thanks
I think the experience was ok so far.
Smooth so far
Smooth as Tennessee whiskey!
Very easy and customer service people very helpful. Delivery carrier made appointment for delivery and did not show up. We got no call about it. The next scheduled delivery was in a few days and we had to drive two and a half hours to Albany and two and a half hours back so we could get it and move on with our renovation. The service from US Appliance was great, but the delivery company did a lame job.
Good
Thank You
Great Prices
Can't wait to have these appliances in my new kitchen
Easy so farI'm very happy with your services and products
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members