I had the worst experience with urban outfitters! I had tried on a different color of the pair of shorts i wanted (size 4). I asked an associate to order me size 4 online in the color I wanted. I received the shorts 5 days later in the mail and i received a size 0, I called and the later said she would do overnight shipping (which took 3 days). I received the incorrect size 4 TIMES! I finally searched for a store that had my size. No apologies, no discount, NOTHING. THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED.

I never received an order I placed on 7/3- it is now a month later! My first email to the company regarding this went completely unanswered, then I called last week and customer service representative essentially told me over the phone "too bad" and that, because it was signed my a doorman (which I do not have- I live in a walk up building, and the signature was REL 496) that I would still be charged in full for the order and that I could file a police report if I wanted to. Infuriating! I cannot believe that this company would expect a customer to pay for an order in full that was never received. I urge everyone to read customer reviews on the below websites. No wonder Urban outfitters has nothing but negative reviews on the Better Business Bureau and so many women are choosing to shop on sites like Revolve.com instead of giving this company business.

https://www.sitejabber.com/reviews/urbanoutfitters.com

https://www.bbb.org/washington-dc-eastern-pa/business-reviews/catalog-shopping/urban-outfitters-in-philadelphia-pa-*******/reviews-and-complaints

I purchased a pair of black trousers to be shipped to Korea. Aside from the $30 shipping fee to ship internationally, the item came around a month later (when it states around 1-2 weeks) Was VERY disappointed to find out that wrong item was shipped (Camo print trousers came) in which I promptly emailed them. Got a response 3 days later for the CS to insist that the right item was shipped. I sent pictures 2 days ago to prove the items were wrong and has yet to get a response... I shop online alll the time and this has been the WORST experience. Better stick to great sites like Shopbop, Amazon, Revolve, Asos!

Literally the WORST customer service ever. I keep telling you guys I don't live in the US and cannot call as it's very expensive. But 6 emails with you guys later, you're STILL telling me to call, it's like no one is reading my emails properly. So out of frustration, I folded and called. Was on the phone for 45 minutes (INTERNATIONALLY) and STILL no one knows who I'm supposed to be talking to. I keep getting told to call a different number and every time I do that - it seems to be the wrong number. I even was told to call a number that turned out to be the UO FURNITURE department (I'm looking for the dispute department). I just don't know how your whole customer service team can be so clueless? I thought that me folding and calling should make it easier but it really wasn't. NnI usually shop with you guys MULTIPLE times every month, spending hundreds of dollars at a time. But you guys honestly have made me feel like I never wanna come back here again (I normally shop through the UO app and literally press BUY on everything without even thinking twice. I'm THAT easy of a customer). It's been such an appalling experience and I can't believe I've been so loyal to you guys just to get treatment like this.

Okay, to start. What is the aesthetic of this store anymore? I have shopped at Urban for ten whole years. Each year it gets worse and worse in regard to content and quality of the items. I don't like their products, especially for the prices they are quoted at. You can only up-sell a crappy t-shirt by so much money. Cheap, unreliable fabric is basically what every piece of clothing is made of from this store. Second, I am a rewards member. I spent however much money, which we all know is way too much money, and I receive a FIVE DOLLAR coupon. WOW! Guess what you can buy for 5 dollars at Urban Outfitters... ONE BOTTLE OF NAIL POLISH. But even better, you'll pay ten dollars for shipping so what's the point? Lastly, shipping and back ordered items are an essential piece to this trainwreck of a company. I have never experienced so many canceled / back ordered items in my entire life with every store I've been to put together. How are you a huge online retailer and have no idea what's in stock? If it's not in stock simply put NOT AVAILABLE on your website! I can't even count on both hands how many items I had already ordered and purchased that MAGICALLY became unavailable. WHAT IS THIS COMPANY?! Urban Outfitters needs to throw in the towel at this point. As bad as American Apparel was, this is by far 5000x worse. I will NEVER, NEVER, NEVER buy from this company ever again, as many people have already stated here.

Their emails start 'Thanks for reaching out' I would like very much to reach out to these people in a different way! Place order and not allowed to cancel? Returned order $5 fee now they cannot find the amount of refund taken from my bank. Over 10 emails with different person each time telling me they need more info. Have complied with their requests but still they continue with repeated questions. Had to ask my bank to dispute charge for item charged for that was cancelled. UO are not are not worth dealing with.

I was happy to find I would receive -15% off for my birthday, as a thank you for being a customer I guess. So I went online and ordered myself a £200 mirror Id been eyeing for a while. When I added it to my basket it recommended a pair of cycling shorts, I thought the price looked great and went ahead and ordered them as well. I thought I would get next day delivery as well, seeing as I was going abroad in a few days time. About a week and a half later I receive and email saying the mirror cannot be despatched as it has sold out. This is when I contact customer services to ask for a new code be sent to me so I could re-order the mirror on the american website. I received some of the worst customer service Ive ever come across and am left wondering how such a big company cant invest a little more in their customers. I will not be receiving the mirror I ordered and they cannot honour the -15% because I ordered a pair of £8 shorts on the side. Appauling service.

I would give 0 star... My parcel stole by someone, and the person returned my order in store for a giftcard...? Excuse me? I read Urban Outfitters return policy, the order within 30 days will be refunded to its original payment... Why did they refund for a physical giftcard? The customer service agent said they could not assist me because it was returned... i lost my parcel and lost my money... They betrayed they return policy, and they just want the customer to undertake the loss. Refund for a giftcard sounds more profitable than a credit card refund for them because they still hold that amount of money! They don't care about customer but profits.

I'm giving UO 2 stars instead of 1 only because I've had orders go through in the past without incident, however, that wasn't the case this time. I placed an online order, was emailed that it went thru just fine, only to discover 2 days later it had been canceled because I had "failed to confirm the order." Excuse me? I had never been contacted in any way to be asked to "confirm" anything. When I phoned customer service, they were WORTHLESS. I was told I had been "blocked" from ordering, yet TWO employees told me, by phone and by email, that NO reasons for this block could be seen or given. I have given this company thousands in orders over the years, and I am baffled and angered by this unprofessional event. The fact that no one can explain this "block" to me says it all. They're so lame they can't even explain what their own company is doing or why. Taking my business elsewhere.

Having problems getting an online order to go through; it isn't on my side I can see the bank approval on transaction. Then, 2-3 minutes after the order confirmation email, I get another email says "Order cancelled."
After calling many times about this (ok, my daughter likes their clothes), no resolution.
Urban Outfitters can't explain why this is happening, and they can't fix it.
Also they continually ship the wrong items!
This is just beyond explanation in an economy where retail competes for consumer dollars.
I've convinced my daughter there are better places to shop (much better!).

I placed an online order, promptly received an email confirming, followed by another email stating that my order was canceled. When I telephoned customer service, I was given the runaround about having bad credit with the company, etc., etc. I had NEVER ordered from this company before. Because my teen really wanted the item, I asked my friend to place the order, and guess what? The same thing happened to him. There are many other stores that offer cool merchandise. Urban Outfitters is worthless.

Ordered some clothes online for my niece and paid extra to have expedited shipping (2 day delivery). Only 1 item got delivered within the 2 days, so I contacted customer service. The status updates for my order never got updated as they never gave it to UPS for delivery. They couldn't figure out what had happened to the rest of my order so they offered me a refund and told me to wait 2 business days. Then I got an email stating I should contact them after another 10 business days if I don't get my order. Never got my refund so after a few days I reached out again. While they were taking their time "researching" my refund, the items eventually got delivered. I reached out several times after that asking them to refund the expedited shipping fees I had paid as they missed that delivery window by a mile, but they continually either played dumb or just ignored my requests. One of the worst shopping and customer service interactions I have ever had. Go somewhere else for your shopping needs and save yourself the headache.

I ordered a cardigan online. Payed for it and the order said it will ship in 7-10 business days. When I received my email, it told me my order will not be shipped for another 3 months because the cardigan is on "back order". The store did not tell me this until AFTER I had payed for the item. I called customer service and there were zero help. Don't know why they would still have the item on the website if it is not available? Overall not impressed.

I ordered the Margot comforter online, QUEEN size. Comforter was very nice, but it was the WRONG size. I ordered & paid for a queen, was sent a TWIN SIZE instead. I contacted CS, was told Id be shipped the right size in 72 hours & be sent a return label for the twin. Then I got an email from Urban Outfitters that they needed to check to make sure they had a queen size, it might take a week to get my comforter, but that theyd refund me the cost of the comforter ($189). Long story short, 1) it took over a month to get my queen size comforter after getting the wrong item 2) I sent them back their wrong item 3) but have never received the promised refund. And NO explanation for why I was sent a twin size in the first place.