My order was on back order. Didn't ship over a month later. I called customer service and the rep said my order would be shipped that following Friday. It didn't. Then I called the Monday after and the new rep told me it's dated to ship THAT friday. I asked my shipping to be refunded and she said I'll get an email confirming whether it will be or not in 24 hours. Week goes by, no email and no shipped item. I called the next Monday and the rep is now telling me it's for sure being shipped this Friday and I'll get an email regarding my shipping refund within 24 hours. Needless to say, I'm not holding my breath.

Absolutely the WORST customer service I have ever been through. Calling the 1-800 number to talk about my purchase and why it has been back ordered the total of FOUR times now (and probably will be pushed back again) to have a snotty lady tell me that " it's not her problem" and she has no answers for me and doesn't know what to say, to then give me ATTITUDE! I'm sorry, I thought I was the customer here? I have been shopping at urban outfitters for 8 years and THIS blows my mind, you definitely have lost a valuable customer and I will definitely will be telling many others about this horrible company! This isn't the first time this has happened either.

How can you order something be charged for it and have no tracking details! Apparently the item is lost should have been here between 7-10 business days! Now they have no idea where the package is! To top it off they expect me to pay for a new one and apparently they will express ship it! Why would I pay for the item again! They want me to open an investigation and wait for a refund lol but pay again for the product! The first 3 times I called I was told they had no tracking details and that I had to wait the full 10 business days for further details! Today I'm told they have no tracking details and that they will now open the investigation because it's been more than 10 business days! Oh and since they are refunding me if I do happen to receive the package I'm to send it back! This is a complete joke not to mention their customer service reps have no clue what the hell is going on and are beyond rude and not willing to help and all they do is talk over you as if you've done something wrong with the attitude of oh well you didn't receive your package oh well too bad for you! I will never order or shop here again!

I placed an order online and my items didn't process correctly due to some internal billing error and they blamed this on my bank, I asked to cancel all my items yet they still sent out something from my order without telling me. Customer service is a joke, they don't even bother to answer my emails and every time it's a new person. My package ended up being delivered somewhere else and never made it to my apartment of course customer service was unhelpful and rude. They promised to give a refund and they never did and dealing with this company is a nightmare with a many imbeciles ripping you off.

I ordered an item on the 28th of august. It has ''arrived'' on the 17th of september according to the tracking number. I checked every day if the package was there and it never ever arrived. I tried to contact Urban Outfitters on facebook, on email, and there was no response until the 27th of september (exactly 30 days after the order).

They said the carrier confirmed the arrival of the item and because of that, they could not do a missing package investigation. Then I responded, and another person told me they would refund me. The refund never arrived! So I contacted them again, and again and again. Some of them would say they would refund me, and some others would say it's too late to start an investigation because there's a limit of 30 days after the order or something... I'm still trying to get that $#*!ing 100$ refund (I'm a student, I can't just throw out 100$ out of the window because you are an $#*!?) They are $#*!s. Never buy from them.

Urban Outfitters is an awesome franchise with very trendy clothing and other various items. The main problem that I have with them is their shipping process. Over the course of 3 months, my ordered has been pushed back 3 times. I had to cancel because I didn't have any patiences to keep waiting. I emailed the company and I'm hoping I receive a refund for my item. I believe it's best not to shop on their online website. GO TO THE ACTUAL STORE.

I have loved Urban Outfitters for a while. Even before I could ever afford it. Especially now when I can't afford it, they have Afterpay. Which has been great for making schedules payments through a biweekly payment plan. Sure, you end up paying the same amount, but it's in increments all while you're still getting fresh paychecks so it doesn't seem like you're spending the full price. Anyways, I have had nothing but positive experiences with this store. Mainly online, but that's just because I prefer to shop online. I have had two instances where the first I was missing and item, and the second I was sent an incorrect item. Both times after I contacted their customer service, I contacted them via email, and they responded quickly. Not only that, but both times they offered to fix the problem. And in both scenarios everything was properly fixed. I understand companies have hiccups and things happen, but I respect a company that has quality customer service to match their incredible selection. I just wanna day I have so much love for this store and company. Thank you for being so great.

I ordered a crosley record player that my wife really wanted for our anniversary that showed in stock and paid for 2day shipping since I was going to be out of town for business on out actual anniversary date. Order showed that it would arrive on Wednesday October 10th. Afternoon of the 10th I called to find out where item was and SURPRISE! Item was on warehouse back order, I informed the woman that the website said noting of back order or limited availability and subsequently cancelled the order. Would appear that urban outfitters is not a very solvent company, smells very much of a company which tries to presell items and use the customers cash to fund orders. They eliminate expense by not stocking until they've been paid for items, No stock = no overhead. Would have given a "0" star review if possible.

TERRIBLE. I accidentally selected the wrong address for my shipping information and I completely took responsibility for it but was asking them to help me change it because I don't even live in that state anymore. They said they couldn't change it and I could try and reach out to them to change it once they shipped it to get it re-routed. I asked what they could do if I couldn't get it rerouted (could they have it picked back up and shipped again) and I said I would pay since obviously it was my fault. They then said it was my responsibility to retrieve the package if they can't reroute it. I work (in customer service) for a company that uses UPS and FedEx all the time, I know it is very easy to change the shipping address or reroute. When I contacted them when I got the shipping notification they said they couldn't do it then and to contact them back in 6-10 hours. It really just didn't seem like they cared at all that I just spent $75. I contacted UPS myself and it was easily changed, so they obviously did not care. Terrible customer service and they should really re-think their model.

I PRE-ordered a Champion Hoodie A MONTH in advanced, once it had reached the shipping date I was back-ordered TWO WEEKS LATER, then when that date came around I received nothing in the mail. No explanation was given to me either, I emailed Urban Outfitters, then was back-ordered to TWO MONTHS LATER. Was offered no compensation until asked for ($13 off) and yet, still, have not received my parcel. Would not recommend, very unsatisfied and outraged. For such a big franchise I expect ALOT BETTER.

I purchased a shirt a month prior to a trip and got standard shipping which states 7-10 business days. After 3 WEEKS of waiting I finally contacted them via email 3 times and they did not get back to me, when their website states "you will receive a response within 24-48 hours". Did not receive any response so I called their customer service line, which they gave me express shipping and states it should get to me before my trip, 2-3 business days. It is a WEEK later, and tracking through USPS it now updated stating I am recieving my item the day after I leave. This company is extremely frustrating. They obviously do not care about customers as well as you can see how many times I have attempted to contact them with no reply. The amount their clothing costs is not worth it.

Economy Shipping - 10 to 12 business days (30 USD)

Standard Shipping - 7 to 10 business days (40 USD)

Took more than 12 days for my order to arrive via Economy (Shipped May 18, Received June 8, took 15 business days to arrive)

Ordered via Standard (Shipped August 6, Estimated to arrive between August 15 - August 20). Current status of my item: Still oversea, haven't even arrived in my State yet. So, will receive it on August 20? MUCH PROBABLY NO! Expecting it on August 23 instead. WHY? Because it's Urban Outfitters! The best website in slow handling an International Shipping.
Date and time are based on my time zone. Shopped on Canada Website.

10 - 12 business days? More like at least 12 days, will be more. 7 - 10 business days? More like at least 10 days, will be more. That with at least 30 USD of shipping.
WOW IT'S REALLY WORTH IT Urban Outfitters! So exciting! 30 USD FOR HELLA LONG ARRIVAL TIME! I LOVE YOUR INTERNATIONAL SHIPPING SO MUCH IT MADE ME WROTE A REVIEW! (Its sarcasm for those who do not understand).

Other than that, don't believe any picture you see on the site. Highly likely it won't look the same. The measurement stated worn by model? It's not the real measurement too.

Do I recommend international buyer to shop on this site? NO, AVOID IT AT ALL COST. Unless you can accept what I am stating here (polished and beautiful picture of item and shipping information... that will disappoint you... because it just made me wrote a review).

Want to receive your item much later than expected? Urban Outfitters WILL do it! The best site to get your item late!

Urban Outfitters also does not claim any review website, you get the reason. Do they give you the option to write a review on any site, such as Google reviews? No they did not. You know why.

I ordered my comforter for my dorm off of the website and the first time I placed the order they sent me the wrong color and when I went back to replace my order the color I wanted was out of stock. I decided to just oder a different one and when I called to check up on my order they told me it was on back order and they didn't know when their stock would be refilled. Customer service was extremely unhelpful and I will never shop here again.