UrbanOGReviews 210

Initially I was very pleased with the large selection of shoes Urbanog.com had. However, navigating through the website quickly became a frustrating feat. There was an option to "filter" search results; however, this did not usually work. When I would narrow my search to black, size 7 boots, the results would bring up any color and size. Because of the great prices and wide selection, I decided to stick with it and continue to search. When I would run short on time and put things in my shopping cart to review again another day, they would always be gone the next day. Finally, I sat down and decided on two pairs of boots and purchased them. In a few weeks I received the boots, which unfortunately did not fit as I hoped. I was not upset about this fact, because that's the risk of online shopping. Further frustration continued, however, when I attempted to send them back. After several personal attempts, two emails, and one phone call, I found out that one must be logged out of their website in order to go through the return process (makes perfect sense, right?). After this still did not work for me, I made my second call (the previous representative hung up on me while I tried the steps) and was cut off mid sentence to be told that they do not provide return labels for APO addresses. She told me to go ahead and send them back and at least emailed me a confirmation stating I will receive a refund. We'll see...

Well... I ordered a pair of over the knee boots from urbanog 8/19/13 it is now 8/24/13 I still haven't received the boots it took what seemed like forever for them to process my order and finally ship out my boots. When they finally did process my order I checked to see the status of my boots it say I ordered a color I ABSOLUTELY DID NOT chose. I still have not got the shoes so I'm hoping it is just a mistake on their part, although I have tried to contact them via e-mail still no response as of now. I'm not impressed with this site. Don't think they'll be getting my money again.

I saw a pair of shoes on Pinterest that I immediately fell in love with and assumed cost over a thousand dollars and was a high-end name brand. Even still, I clicked on the image and was taken to the Urbanog site and saw that the shoes were under $30! I grabbed my wallet and purchased them right then and there. Afterwards I decided to read reviews - and saw multiple negative reviews about peoples experience ordering shoes. This worried me but I had to have these shoes! Now that my order has been completed - I have nothing but good things to say about this company! I have no idea where these negative reviews came from, but I had an amazing experience! Ordered my shoes on Friday afternoon, received confirmation Saturday morning, and my shoes were at my house on Monday! This was not even a rush shipment, just normal shipping! Totally easy, painless ordering - unbelievable prices - and my shoes are just as beautiful in person as when I first saw them on Pinterest. I will be ordering from this site again! :D

Adorable shoes!
I ordered a pair of boots about a week ago and they just came in today. They fit beautifully and I also received some site coupons and a free trial disposable razor. Thanks UrbanOG!:)
I received two emails during this process- and order confirmation after purchasing, and a shipment confirmation the next day. With the shipment confirmation email I was able to track the package and it arrived as scheduled.
I'm definitely going to shop here again.

Well as of right now I've placed an order on June 09,2013; I speant $216.55 via Paypal. URBANOG sent me tracking information June 12,2013 stating:

"Your item(s) are being prepared for shipment, below is your tracking, please allow 1 to 2 business day from the receipt of this email to track your shipment. In case there is any changes to your order, we will post a note to your account or notify you via email / phone.

Again, we appreciate your business and hope you are satisfy with our service."

OK AT THAT POINT I'M THINKING SO FAR SO GOOD. HOWEVER, THE EMAIL THEY SENT HAS GRAMMAR ERRORS (OK NOT A BIG DEAL TO YOU MAYBE) BUT WHEN YOU ORDER FROM FOREVER21 OR ANY OTHER PROFESSIONAL SITE THERE ARE NO ERRORS IN THE EMAIL(FROM MY EXPERIENCE ANYWAY)!

Anywho, I've been checking the UPS site ever since URBANOG sent me the tracking number and it's still saying this:

"A UPS shipping label has been created. Once the shipment arrives at our facility, the tracking status--including the scheduled delivery date--will be updated."

TODAY IS JUNE 15,2013 AND I CALLED UPS TO FIND OUT WHAT THE FREAK IS GOING ON? WHO'S END ISN'T BEING TIED BASICALLY. I SPOKE WITH A CUSTOMER SERVICE REPRESENTATIVE AT UPS ASKING WHAT EXACTLY DOES IT MEAN A LABEL WAS CREATED (OBVIOUSLY TRYING TO GET A MORE DETAILED ANSWER) HE TOLD ME, THEY HAVE A LABEL CREATED FOR ME MARKED ON THE 11TH OF JUNE AND SHIPPERS USUALLY COME BACK THE SAME DAY OR THE NEXT DAY WITH THE PACKAGE READY TO SHIP SO AT THIS POINT I SHOULD CALL URBANOG TO SEE WHAT'S GOING ON. TALK ABOUT PISSED! I REALLY HOPE I DID NOT WASTE MY MONEY, I AM REALLY THINKING ABOUT FILING A DISPUTE WITH PAYPAL, BUT I WON'T DO THAT UNTIL MONDAY MORNING WHEN I CALL THEM TO FIGURE OUT THE REST OF THE STORY. I WILL COME BACK TO THIS SITE TO GIVE UPDATES... I HOPE NOBODY ELSE HAS THIS PROBLEM.

I was very excited to find UrbanOG.com - they had several items I had been SPECIFICALLY looking for and all in my size (L). Which was nearly impossible to find anywhere else. I placed my order and tried to be as patient as possible. I checked the box to just refund the product they couldn't locate (if any) and sure enough one of my necklaces wasn't in stock - which was disappointing but it didn't slow down the rest of my order. The package had a functioning tracking number and it arrived just in time! All contents were accurate and PERFECT. Love UrbanOG and will be back for more.

Now I know many people have had problems with this company and I am luck to have not been one of them. I order two pairs of shoes. I got my confirmation number on the website and a confirmation to my email less than 5 minutes later. I noticed people said that they had a problem with contacting the company via phone. I called the company twice and the service was very good. Both women were pleasant to talk to and helpful and I wasn't on hold for anymore than maybe 5 minutes (probably less). Both times I called I asked for the delivery date for my shoes (because it did not show on the website) and they gave me the same date both times. However, the shoes came 2 DAYS before they were suppose to. I waited (not including the weekend as I ordered on Friday) only 3 DAYS for my package to arrive. The only downside was one of the shoes they had given me seemed to have been tried on and then returned. You can only tell because the bottom of the shoe had very little scuff marks on the bottom. I looked for flaws in the shoes (because another customer had the used shoes problem) but it was so small I actually could have overlooked it if I hadn't of looked hard. Overall, UrbanOg is definitely on my list for online sites for good quality shoes and manageable prices. The only downside was the fact that the shoes I had might have been worn already.

Urbanog is a horrible HORRIBLE site! I bought a pair of heels for $80. & it took them 6 days to process, JUST TO PROCESS a pair of shoes. I canceled my order because I knew they would t arrive on time. I had to email then because when u called, no one ever answered. They then emailed me 2 days later saying that my package was shipped, & ignored the fact that u cancelled the order! The then told me that I had to ship the package back to get a refund. I did so. IN THE ORIGINAL BOX, & ON TIME! They then ONLY GAVE ME LESS THAN HALF MY MONEY BACK! They stole $46 from me & refuse to give it back. I lost all that money on a package I didn't even want. I filed a dispute with my bank & they said "She does t deserve her full refund" HOW NOT? Everything was returned in perfect condition! They SUCK. Never shop with them. They are a scam

Custumor satisfaction? This. Website is a joke. I called to resolve and issue about loosing my 25% code for a 300 dollar purchase I was going to make and they basically told me to bad so sad and I quote "this isnt victorias secret" and thats obvious! I will NEVER order from this site and will make sure I let everyone know how you operate things. I have never been so disspointed In how I was treated. I will be posting as many revewis as I can to make sure people are not treated the same way i was!

I ordered shoes yesterday 12/26/12 morning EST. Urbanog being on PST didn't get my order for a few hours. My order was over $50 which should have been free shipping. After entering the free shipping code twice, it still didn't work. I emailed their customer service immediately to ask for credit. Not even a few hours later I received a response email that my account had been noted to receive credit, and they were forwarding my request to their finance department. I read a lot of reviews that their customer service was bad, but so far my experience has been positive.

The boots are scheduled to be delivered to me in New York by Friday 1/4/12, which I think is great turn around given the weekend coming up and the holiday. I didnt receive an email stating they were shipped. You have to go to their website and view your account. That is where they post all of the updates like shipping and tracking.

I will update my review when I receive credit for the shipping and when my boots arrive. I ordered 2 pairs and I am interested in seeing how they fit and what condition they will be in.

I ordered Fringe Boots size 8 from Shoes4U.com one month ago. I absolutely love them and top of that I got the MOST AWESOME customer service. I wanted the same boots in black but unfortunately Shoes4U.com was not my size. I checked out the Amazon and learned that size 8 was sold out. I googled the boots and found my size *******@Urbanog.com. By all honesty, my instinct told me not to buy. This company didn't have a PayPal option and website looked suspicious so I tried to find the boots desperately on the other websites but I didn't find size 8 so I finally posted the order to this company. WHAT A HUGE MISTAKE! Two weeks later I received my shoes and was thrilled when I saw the box but not so fast, Hose! WTF - they packed size number 6 boots into size number 8 shoe box. REALLY... are you kidding me? Did they really think I wouldn't notice a difference between 6 and 8? I filed a claim immediately and the all Hell Broke out. I had to take a pictures of items/invoice and emailed them to show I didn't lie. I have received FIVE emails regarding RMA number because they keep asking: "Dear valuable customer, what we can do for you". Wrong size boots are sitting on my counter and I am still in the process because I haven't get a RMA number. This company is probably tiny dark closet running by a very mean lady. I just talked with this mean lady and received THE MOST HORRIBLE service so I know what I'm talking about. Be aware and good luck with urban.not.com. If she has no your size, you are going to get a random size and no matter what you ordered, it's going to be your fault!
Ps. The most reliable websites: 6pm, overstock, shoes4U and amazon!

Ordered my shoes on 11/28 & got them today 12/3. The shipping was quick despite the holiday season for all parcel deliveries. I got a confirmation that they had recieved my order but never got a tracking number. After all the bad reviews regarding Urbanog I got a little worried and called customer service. It did take them a while to answer. The girl on the other end was not rude but she did not sound like she liked her job. I did my best not to upset her and asked when I could expect delivery confirmation. She answered simply "tomorrow and if you don't, call us back". She failed to ask me my name or confirmation number. I personally work in retail and own a clothing business. I know sometimes things can get hectic... But there is no reason to treat customers that are keeping you in business rude or act like you don't want to help them. Sadly one of my shoes was damaged, not that bad though it was missing a spike and some of the leather was bent. They even looked like they had been worn before. Either way I am a DIY kinda gal and just happend to have a spike that resembled it. I got my glue gun out & stuck that sucker back on there. Oh yea. Forgot to mention this is the first & last time I will ever shop with them :)

I wish I had read reviews before I placed an order with them. I've been loitering the website for a few months, loving the selection but not quite ready to order yet. During this time, I had issues with my Cart. I would add items to my cart and as soon as I logged out, the cart would empty. I emailed customer service, and at first they told me that when items are out of stock, they disappear from the cart. I made it very clear in two of my emails that they weren't out of stock, they were new arrivals and i was able to add them again, but they would keep disappearing. What is the likelihood of over 10 items all going out of stock at the same time, repeatedly? Then they told me it must be my computer... although I've tried on three different browsers and 4 different computers, with the same result. They were uninterested in helping me and insisted it was something on my end.

After that, I was a little reluctant to order but they had a cute pair of pants that I really want and some tops. I placed my order 9 days ago and while they diligently charged my card, I haven't received an email that my order had been processed nor shipped. NINE DAYS! When I call, I'm forced to wait in the queue forever, and after 10 minutes, no one still has answered. I've emailed them with no response.

I don't recommend anyone ordering from them unless you are patient and enjoy being dodged by customer service.