UrbanOGReviews 210

I ordered a swim suit. I ordered the Large and it is like a size small. I was okay that it did not fit but I call to return and they don't accept returns on swimwear... I'm also from Hawaii, they don't accept returns from Hawaii... WTF? So I Just wasted 34.00$. If this is their return policy then put it where you buy the Swimwear. I know hate this place and its a total scam to keep your money and not give a realistic quality item.

This company deserves zero stars and that is the rating I would have given them had that been an option. I ordered a pair of boots for my daughter for Christmas and they sent the wrong size. Contacting them via their TWO! Customer service numbers is impossible. Everytime I call, I get a recorded message that says the voice mail box for the number you have called is full and then, it hangs up on me. At this point, I have sent an email message and the company says they will get back to me in the order the email was received. I have little hope that they will get back to me at all.

STAY AWAY FROM THIS COMPANY!

Their shoes are absolutely adorable! I bought a pair of slouch boots from here last year, and they're the comfiest boots I've ever had.

I've ordered a couple things from them in the past... they usually ship right on time and, like I said, great shoes! However, I gave them 4 stars instead of 5 because the quality of their actual clothing is meh. The shirts I've ordered are made from a pretty flimsy fabric. The jeans I ordered were decent and lasted me about a year and a half, which isn't bad for $30 jeans, but they're very stretchy and more like jeggings than jeans. If you like this style, it's awesome, but just be aware that the clothing materials are a little lower-quality.

DO NOT ORDER FROM THIS COMPANY. I have order from here and recently got scammed! THIS IS A HORRIBLE COMPANY AND SHOULD NOT BE IN BUSINESS. Save yourself the money from these cheap products and horrible customer service. They do even deserve a single star!

I have NEVER written a review before for any site/store/etc. So this is huge!

FIRST, the website was easy to navigate, no confusion what so ever, and the check out process was phenomenal. I was so excited to have free shipping and I also hunted around the web for a coupon, and got 15% off.

SECONDLY, I received an email with my tracking number and order info at 10:33 PM on 10/23. I would like to remind you, I placed my order at 12 PM or so that SAME afternoon. The email will ask you to allow them 24/48 for the tracking number to be active via UPS. Now it is Friday 10/24 at 12:50 PM as I am writing this, and my package was delivered to my house at 11:30 AM today. Granted, I live in Las Vegas, so the travel time from California to here is quick, and had I lived on the East Coast, it could have taken 5-7 days, but pay attention to the placement of the shipment and the completion time of my order. I can not be more excited.

THIRD and lastly, I have yet to see the clothes and try on the sizes. This is always something I worry about while purchasing online. The sizing on the website is not completely clear and of course different clothing items have different sizes and not ones that I'm used to. So I am going to give them the benefit of the doubt and assume that my clothing items will fit true to size, and perfectly, when I try them on tonight!

Hope this helps someone else in making their decision to buy from this company.

I don't normally write reviews for sites but i'm very impressed because i placed an order on october 15 for 2 pairs of shoes, a scarf, and 2 shirts, and my package came today (october 17). It literally took 2 days from when i ordered it, with regular standard shipping. How great is that?! As for the quality of the items... urbanog clearly has cheaper items and obviously you get what you pay for. If you're looking for top notch, high-end quality, don't expect that if you are only willing to pay a low price. Personally, i think urbanog sells pretty cute stuff for a price that fits the quality. All the items i bought were on sale and fairly cheap. For the quality, i am very happy!

With every shopping site, there's always going to be problems with customers or items, etc. usually it's just bad luck. I do A LOT of online shopping and i can confidently say urbanog is legit and trustworthy. Just remember, you get what you pay for! If you only need a things that are cheap and don't need it to last very long, sites like urbanog are definitely the way to go. But if you are planning to spend $40 bucks on a shirt, save your money and buy a higher quality item somewhere else.

There is semen and hair all over the garment that I purchased from this company-- it was packaged as a new garment and sold as such. Order *******-- a black and white contoured maxi dress was shipped to me and packaged as a new garment, I tried it on only to discover that it was covered in semen and pubic hair!

I have requested for an owner to contact me to make sure that the individual who is ejaculating on clothing and then shipping them out like they are new be handled appropriately. The garment brushed over my entire face as I was trying it on. I now am off today-- to go to the doctor for a rash on the right side of my face and eye irritation

I tried cancelling an order and i couldn't find out how i could cancel it on their website. I had to actually call in to cancel because they never responded to my emails. And did a previous order with them and they never sent me a confirmation email

I ordered a pair of moccasin shoes on the 11th, and was very very scared because this was my first time ever ordering anything online. My order got processed on the 14th, and I got the shoes today around noon. They fit very true to size and are in very good condition! They look just as the picture presented them, I couldn't be happier. I've been wearing them since I opened the box. I will probably be ordering from this site again!

This site is ok. They have a few good items. However, they are SLOW when it comes to processing your order which means it takes over a week before you get what you ordered. Also, DO NOT ORDER ACCESSORIES from them. Do not order accessories from them for yourself or as a gift for other people b/c if you end up not liking the item whether it is a belt, purse, hat, etc... THEY WON'T LET YOU RETURN THEM. So read the fine print before purchasing those kind of items for yourself or for other people.

I, like several others read the reviews of this store after placing my order. Naturally, I proceeded to freak out because I had placed a relatively large order and thought that I had thrown my money down the drain. Fortunately I was wrong. The service I received was excellent. The order took several days to process but arrived at my house within 2 weeks, which for me is acceptable. I received a report of damaged sandals and they were promptly removed from my order. Customer service said that I would receive the refund within 5-7 days, however I received the refund in 2. The quality of the box which everything came in was sketchy, but everything turned out to be neatly packed an in great condition. I would DEFINITELY buy from this store again. The only reason I gave this site 4 stars instead of 5 was because it seems a bit unorthodox to have completely remove a damaged product from an order without replacing it. And I really wanted those sandals haha. But I didn't have a single problem with customer service, the way they handled everything was smooth and I didn't have to make a single phone call. Maybe the customer service is a regional thing, or maybe they started listening to complaints, but my service was really good and I highly recommend this store to girls who want cute shoes/clothes with great prices.

If I get to choose, I would give NO STAR! Horrible customer service and awful products. I bought two pairs of shoes and one dress for my spring break, first they contacted me one of the shoe is no longer available, so they refunded my money and shipped the other two out. It took me almost 3 weeks to get my items. Once I got it, the quality of the clothing was so horrible, and the other shoe came with scratches all over and looked like they have been worn! Emailed and called still no answer from them. Don't shop at this website STAY AWAY!

I am sooooo happy with my order! I didn't remember to look at reviews until after I had made my purchase (horrible I know) and when I did, I got nervous because people had such bad reviews about urbanog.com but it's safe to say I had an amazing experience I'm so glad I didn't cancel my order! I love my peep toe chunky heel shoes and my shades the shoes fit true to size and look amazing!. The shoes look exactly like the pictures on the site, if not better. The shades are so my style love the gradient effect they have going on!. Sooooo happy! Ready for a girls night out! P. s I received my package 8days from my order date. March 14 was my order date and I received my package on March 21.

I ordered two maxi skirts and a pair of wedge booties. The maxi skirts were beautiful comfy and fit great, everytime I wear them out I get asked where I got them. However the shoes were much to narrow. I wear a size 10 and I could barely get my feet in. Even my roommate who wears a size 8 said they were too narrow for her. They were only wide enough for my sister but she wears a size 7! However I returned them and got refunded with no hassle.

I've ordered both a pair of boots and a dress on separate occasions. The boots were nice, a bit cheap looking and stiff, but not bad for the price so I kept them. I'm normally an 8.5-9 and the 9 fit right with thick socks. I ordered a flared cocktail dress in a medium (i'm 5'7 and a size 8/hourglass) and the dress was so tight I would've needed surgery to remove my ribs for it to have fit. It was waaaay shorter than shown in the picture as well so even if it had fit I could have never worn it in public. I think they're clothes are meant for the very thin & petite and run small for the average woman. The items are cute but a bit cheap looking and I would probably not order from them again. Plus their return policy is only 30 days and then you still have to pay shipping, so if you buy you better hope it fits!

I order two pairs of boots and it didn't look like the way it did in pictures. So, I returned it, but before I did so I read the return policy and thought it would be better to exchange rather than to return because they charge $7 for the shipping. I returned the items I didn't want and I bought the new items that I'll be exchanging for. A week later and my refund comes in with $7 missing. When I emailed them about it they broke it down for me and said they had to take away $7 when clearly the return policy said FULL refund. If they don't mean what they say they shouldn't put it as a policy. I won't ever shop from this site again and don't trust them. Their shoes don't look like the way they do in pictures and if you want to return them you better be prepared for them to take away $7. It's not even the $7 I'm mad about it's the fact that they put something as a policy and don't follow it.