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Upwork

2.8

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Upwork Reviews Summary

Upwork has a rating of 2.8 stars from 2,128 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Upwork most frequently mention customer service, credit card and job success. Upwork ranks 3rd among Freelancing sites.

service
538
value
521
shipping
285
returns
331
quality
509
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New Jersey
3 reviews
16 helpful votes
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Today I woke up to find an email stating that my account was permanently banned because I have "asked to be paid or been paid " outside of upwork, which I clearly didn't do. I sent them a screen shot as evidence and the reply was still the same nasty accusation. No warning, no verifying, no consulting, just like that. Not the mention the 20% service fee I paid, upwork is the greediest and the nastiest freelance site there is.

Date of experience: November 21, 2016
Arizona
1 review
13 helpful votes
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I had issues with the website since the beginning. I got a lot of spam and I actually got a virus on my computer. Someone send me an offer and said that could pay me outside from upwork. I did not get any money from outside the website because I hadnt even get the position. They suspended my account because of this and they didnt let me explain or defend my position. I lost all they time I invested on the website. Stay away from it. It doesnt work well.

Date of experience: November 19, 2016
Tennessee
1 review
16 helpful votes
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Absolutely atrocious.
November 11, 2016

I signed up with Upwork as both a client and freelancer. I applied to so many jobs as a freelancer in about 20 varying capacities, only to find that only one was legitimate. When I posted a job for an appointment setter, I received notice that my account was flagged for vulgarity?! Nothing was vulgar in my job posting in any way, shape or form. I was seeking an appointment setter for my travel agency. When I tried to open a ticket I kept getting error messages. I then went into the desktop to just close my account altogether to find a message stating that I was unable to close my account until I closed all of my pending proposals with a hyperlink leading me to the proposals page... ostensibly. The proposals page only crashed and burned. I then tried to reach back out to support to determine how to go about cancelling the pending proposals only to then find out that I cannot even access the Upwork support page. Period. Do yourselves a favor: stay far, far, far away from Upwork. Really should be called fedup.

Date of experience: November 11, 2016
California
1 review
6 helpful votes
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I make a living here
November 3, 2016

I have used Elance and now Upwork for past five years after quitting my corporate job. I am able to make a comfortable living and have never run afoul of their policies like many of people on this site.

Date of experience: November 3, 2016
Massachusetts
2 reviews
10 helpful votes
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Bad
November 1, 2016

Just go to the link: https://hackernoon.com/why-you-should-never-use-upwork-ever-5c*******bdf46#.8e2qxi5jx

Date of experience: October 31, 2016
Colorado
5 reviews
49 helpful votes
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I was an Elancer for 6-years and LOVED it. I've been on Upwork for a year and make peanuts. The interface sucks, the job pay for most jobs suck, and while I get an occassional job, it is nothing worth bragging about. A recent issue with a client resulted in a $30 loss for me with agreement for the client from the start. I really hate the site but what can you do until you find one that is free like this one? I did write this book if anyone wants to look. https://www.amazon.com/dp/B00WQ3YFZ0

Date of experience: October 25, 2016
Serbia
1 review
15 helpful votes
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They have deleted my account for no real reason and I was unable to talk to the customer service. They kept sending me the same email repeating themselves like a broken record. What a bunch of idiots. They treat freelancers like crap. There are also clients who are not serious and never invite any person to the job they post. You invest your time to write a personalized job offer and get nothing. Also, there is a small number of clients willing to pay more than 5$/hour.

Date of experience: October 23, 2016
GB
1 review
11 helpful votes
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Appaling.
October 23, 2016

This company is a scam and a waste of time. They give you all these jobs you can apply for but wont let you. I am constantly told i have to update my profile (which i daresay costs money, i wouldnt know the option to do anything with your profile is not there! Also its damn near impossible to contact them directly which also waves red flags. I would stick with online surveys etc. At least they pay out even though its rubbish pay.

Date of experience: October 23, 2016
Pennsylvania
1 review
17 helpful votes
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I am very angry at Upwork. I was enjoying the work I was getting, but thought something wasn't right when my jobs weren't being posted on my profile. I contacted support who told me I was being paid directly from the clients and deactivated me. I had no idea. I though I was doing things correctly. They were being terribly unfair and unreasonable. I contacted them! I wanted to correct whatever problems were present. I couldn't believe it. No one would listen or work with me. I've never encountered such unfair treatment. And, for what? $2.00 an article?

Date of experience: October 21, 2016
GB
1 review
14 helpful votes
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My wife convinced me that Upwork would be worth my time as a freelance writer and I was skeptical but gave it a shot. Now even she agrees that it is not worth the time. Not only are most of the jobs paying poverty wages, $3/hr in some cases, but the job success rating system is fatally flawed and they have shown no interest in fixing it. It's a horrible place to start and if you have ANY experience, it won't matter because of the way the site is designed. Stay away.

Date of experience: October 21, 2016
New Jersey
6 reviews
30 helpful votes
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Business practices suck
October 19, 2016

I don't go on there anymore. It seems impossible to make enough month to month paycheck, letalone week. Elance should've never sold out to them because they suck now. I lost respect for them. Hardly ever got jobs.and the ways they make you pay...

Date of experience: October 19, 2016
Colorado
8 reviews
30 helpful votes
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Perfect for Scammers
October 10, 2016

Upwork's protections to people hiring their freelancers are absolutely worthless. I just lost $2,000 on Upwork to an unscrupulous scammer and I have discovered that the "dispute" process is just a thinly veiled mechanism designed to protect Upworks bottom line. Upwork was unfair, unresponsive, hostile, and their staff grossly incompetent in the advice given me when I sought their help. I have all of the records to back it up. Save your money and stay away from Upwork.

Date of experience: October 10, 2016
Minnesota
1 review
12 helpful votes
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Stay away is right
October 10, 2016

I have been freelancing for over 2 years with clients- not through a website. I tried this out. It's is by far the worst way to go.
Clients: find your freelancers by posting jobs on craigslist/indeed/design sites. Not Upwork.
Freelancers: find your clients somewhere else. Upwork is BAD.

Date of experience: October 10, 2016
1 review
11 helpful votes
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$#*!TY UPWORK!
September 28, 2016

I had an amazing experience in Elance, jobs were easy to browse based on clients background and number of proposals submitted and also I used to get invites from which i bagged many projects! BUT UPWORK IS TOTAL $#*!, the whole user interface for freelancer is mundane, you really dont have much option to browse though the jobs you fit in, and the fee structure is a total fraud, if you get work of $100, you only get paid $60 and on top of it, the minimum job rate are literally minimum, atleast ELANCE had a bar of $20. In ELANCE for abt 3 months and made almost $2k working part time, however ever since this UPWORK $#*! happened i am busting my a** on regular basis and i have been awarded ZERO jobs!

Date of experience: September 27, 2016
Illinois
1 review
9 helpful votes
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A breath of stale air
September 20, 2016

Upwork isn't worth it. I did work for a fixed rate of $100 and then only $40 was "paid" and never went into my account because Upwork pays nothing for work under $100. If you are a bright writer desperate for work don't take this route. Imagine that you get a nasty smell reading this review, as if something in your fridge smelled wrong. Get it, like I didn't get it, because I love to write. Something is wrong with the site, the feeling you get when you're lied to.

Date of experience: September 20, 2016
1 review
22 helpful votes
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Upwork cheats people out of their money. Some freelancers worked for me, I was generally happy with the work and was ready to pay. Upwork suspended my account and the accounts of my freelancers and after 4 days, still have not told me why. Although I proved that I had access to the account I was paying from, by verifying two random deposits, they continued to request for more and more personally identifiable information. As I type this, my account is suspended. They did however, managed to open it long enough, to take the money that belongs to my freelancers out of my account. Those freelancers, haven't received their money, and their accounts are still suspended. Upwork's story to the freelancers is that they refunded my money but I haven't seen any evidence of the refund. If this is not fraud, I don't know what is!

Date of experience: September 17, 2016
California
1 review
11 helpful votes
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I hired a Freelancer whom didn't do his job- I disputed with upworks. Upworks wants to charge me $275 to dispute.
Upwork is scam
Their freelancers are scam too

Date of experience: September 15, 2016
Algeria
41 reviews
54 helpful votes
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The site is so encouraging! What has attracted me more, is the different free tests which can help evaluating freelancers' level! I really, appreciate this!

Date of experience: September 11, 2016
GB
1 review
11 helpful votes
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Stay away from upwork
September 9, 2016

A complete scam site. Freelancers claim to be able to complete work they can't do and they get paid even when they don't deliver! It's impossible to remove sensitive data like credit card details when you try to close the account! Don't use ever!

Date of experience: September 9, 2016
Florida
1 review
8 helpful votes
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I am a freelancer who occasionally uses Upwork. I was ripped off last week by a client who canceled my contract and asked Upwork not to pay me. I protested this action to Upwork and requested arbitration. My protest was denied because "I had not taken notes on the work that I was doing." Upwork has screen shots of my work plus a copy of the completed work yet used a technicality to avoid payment. It is my belief that THERE IS NO ARBITRATION. Upwork will always side with the client. I placed a call to a "Dispute Resolution Specialist" who knew only enough to read from a prepared script. He was, of course, in India and had no ability whatsoever to interpret the dispute. I gave Upwork two stars instead of one because their website is at least much easier to use than others.

Date of experience: September 6, 2016

From the business

Find freelancers and freelance jobs on Upwork - the world's largest online workplace where savvy businesses and professional freelancers go to work!


upwork.com
Founded in 2015
Mountain View,, CA, United States