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Upwork

2.8

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Upwork Reviews Summary

Upwork has a rating of 2.8 stars from 2,128 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Upwork most frequently mention customer service, credit card and job success. Upwork ranks 3rd among Freelancing sites.

service
538
value
521
shipping
285
returns
331
quality
509
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Maryland
1 review
6 helpful votes
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With good intentions I was looking for work writing, editing and reviewing for media sites. Here is an example of some of the work offered on UpWork. First employer: I need a 40 page e-book written in 2 weeks for $50. Second employer: For my blogsite I need 2-4 blogs per month (1,000 words each) to be paid at the rate of $10 each. Must have a minimum of a masters degree. Third employer: Need a tutor for my bratty kid to train in the sciences. Will pay $5 per session. These a facetious representation yet they come close to the mark to the job offerings on UpWork. This company keeps a minimum of 20% of the wage. My advice: Upwork is a disaster paying slave wage with potential employers who are either nutcases or live under a rock. Many better sites stay light years away from this one.

Date of experience: May 14, 2018
Michigan
7 reviews
58 helpful votes
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A complete waste of time. I should have trusted the poor reviews before signing up. Their platform is totally archaic at best. They boast over 50K jobs available, but the majority are scams or low-brow offers. Hardly worth the time and energy. The gig descriptions are often vague, and the "client" rarely if never follows up with you, in a timely manner [2-3 days]. And most of them only open a new browser page that requests your Credentials---basically what you already have on your profile [including your resume] So really, you're just repeating yourself. Sorry - but no freelancer has the time or patience to roll with this nonsense.

Date of experience: May 7, 2018
Nevada
1 review
9 helpful votes
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I have been a freelancer for a very short time with UPWORK and no where are you able to reach out for assistance as a "Freelancer" to make sure you get paid. I have recently been engaged with two doctors from Washington to solicit and create a sponsorship package for their event in Martha's Vineyard, a "Mindfulness Retreat", Aeva Doomes. I was not paid and they ended contract. They were very hard to work with and very rude, sending threatening emails on time frames, etc. Upwork answered no outreach to assist.

Date of experience: April 27, 2018
India
3 reviews
3 helpful votes
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Third class service
April 17, 2018

Third class freelancing service provider, this is for only few peoples, not for all. They don't want allow you to make profile on there platform. Everything is rubbish. :/

Date of experience: April 17, 2018
FIVER S.
Utah
2 reviews
3 helpful votes
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better then fiverr.
April 9, 2018

better then fiverr.Better support better sellers better buyers. i was at fiverr before it went downstairs.

Date of experience: April 8, 2018
California
4 reviews
11 helpful votes
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Inept management
April 6, 2018

They blocked files from being downloaded from my freelancer, then totally failed in their attempt to make them available, causing me to miss my deadline. They hide the support chat between time wasting worthless FAQs and a labyrinth of crap. They detracted from the interaction and got paid for it.

Date of experience: April 5, 2018
India
1 review
5 helpful votes
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Worst site
March 29, 2018

Want to give minus points to upwork. Tried everything. But they have created a mindset they they won't allow the new creative people to enter on upwork site. And thats really shamful... they are no one to say the freelancers that we are somewhere less from other freelancers working on upwork. You haven't even checked yet so how come u can justify anyone form by simply seeing the skills.

Date of experience: March 29, 2018
Nebraska
1 review
5 helpful votes
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Waste of time
March 27, 2018

After spending an hour going through the account set-up, I was told I wasn't approved for some vague reasoning. I am more than qualified in multiple areas, so don't waste your time.

Date of experience: March 27, 2018
Armenia
1 review
6 helpful votes
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Terrible Website
March 21, 2018

This website is overrated. I think soon it will be bankrupted, because they think only to earn more money. They have $#*!ty support, illogical answers, unexpected account suspensions, I know a lot of people even couldn't register. So end is coming for them F*ck UpWork and all its employees!

Date of experience: March 21, 2018
Nepal
1 review
9 helpful votes
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My account was suspended by giving the following excerpted message:

We are contacting you to let you know we have suspended your access to Upwork indefinitely.

Our decision is based on a careful review and the fact that you have submitted a high number of proposals for jobs on our site without many contracts or earnings.

---

Do you see any reason? They have limited number of proposal credits but also it was not allowed. I had received two 5 star ratings on the job and was still trying to do the best.

Date of experience: March 20, 2018
Florida
4 reviews
8 helpful votes
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Top rated.
March 21, 2018

Finally, A company got it right. From there marketing to their customer service they are top notch. I would recommend any freelancers to use it.

Date of experience: March 20, 2018
Canada
1 review
6 helpful votes
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First, they take 20% of your earnings. If you also file your earnings when doing your taxes, remember it's another 30% (in Canada). So essentially working on UpWork you are making half of whatever your rate is. (20+30 = 50% lost)

Second, I had a client hire me, start a contract, then go immediately unresponsive. After months of trying to engage them, I decided to end the contract. However, since I ended the contract as a freelancer, UpWork decided to penalize my profile and drop my profile success score by 75% even though it was not my fault that the client decided to fall off the face of the earth. After contacting UpWork, I just got one templated reply after the other.

Date of experience: March 18, 2018
New York
1 review
9 helpful votes
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Waste of Time
March 10, 2018

I am a semi-retired professional who came to the Upwork site with the best of intentions.

So far, I have exhausted my 'connects' within the first two weeks, and yes, I did end up working for one client (more on that later).

Other than that, no potential client ever got back to me.

Similar to social media, with its incessant 'you have a message' format, Upwork updates continuously, so it SEEMS to be in a freelancer's best interest to constantly monitor the site.

Well, bottom line, two almost wasted weeks.

The one client is proving to be very difficult (does not get back to me, rarely answers messages) and NO other responses from anyone.

The point about the client is that even though she is a legitimate person who does need something produced, even if you do manage to get hooked up through this website, it is not just 'do your job and you will be fine.'

Like many endeavors, once you do land a job, your trouble really starts then. But that's life, that's business, dealing with customers.

The problem is that Upwork truly makes it not worth even going out and finding the customers.

Right now it is Saturday morning, I am giving about five potential jobs until Monday to get back to me, and then I am closing the account.

What Upwork did positive was that it made me very happy to hear from my old full time employer who wants me to come back on a per-diem basis. Maybe I just needed to see what else was out there.

Thanks to Upwork, I told them I would come back, I start Monday.

Date of experience: March 10, 2018
Spain
1 review
2 helpful votes
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I had a profile with 150 projects completed positively and 500 hours during five years of hard work, but hard!
They closed my account because I had a double profile years ago, without personal information, because I forgot my password, without wanting to write the email one morning with my eyes closed, and, in a few hours later the profile closed one by all, without availability to enter the web and register again!

The person who understood me, knew only one thing, you do not have more accounts here, as if I were a delinquent with two balls!

Date of experience: March 4, 2018
Kenya
4 reviews
6 helpful votes
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Waste of My Time
March 3, 2018

This site is racist! I Wasted my time trying to apply as a freelance writer for more than two weeks. They will always have a reason to reject your application without even giving you an opportunity.

Date of experience: March 3, 2018
Colorado
1 review
5 helpful votes
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Upwork hires criminals. I discovered this when I found that one of their freelancers has 3 convictions of violent crimes. UpWork responded that they do not discriminate and what a freelancer does with their personal time is not their business. However, some freelancers meet face-to-face and could be using Upwork to cause harm or commit more crimes. UpWork has no idea if any of the freelancers they "connect" with others are violent offenders, predators, sex offenders, pedophiles, etc. because they feel they have no duty to let you know this information.

I would never recommend them.

Date of experience: February 21, 2018
Canada
4 reviews
20 helpful votes
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Bull $#*! site i ended up getting ripped off for almost a thousand bucks :/ watch out poor quality work and no one is on your side ever.

Date of experience: February 20, 2018
Australia
1 review
5 helpful votes
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This site claims to have a very secure environment and also prides itself on Trust and Safety. Do not be fooled! The site has no trust or safety or even protects your privacy or personal information. Don't hire via this website as it's a con.

Date of experience: February 17, 2018
New Jersey
1 review
6 helpful votes
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Waste of time
February 13, 2018

I have almost 8 years of experience in IT and I created a profile on upwork. I was charging comparatively less as I was new to the freelancing business. After few proposals, the upwork has suspended my account forever stating that the skillset do not match. I have been working with various multinational companies and do not see a point here. The customer service is too bad.

Date of experience: February 13, 2018
Australia
1 review
2 helpful votes
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Upwork at your own risk
February 12, 2018

I have very mixed experiences with upwork, no good ones for SEO, some lovely ones for a marketing adviser and photoshopping of images, but terrible for website design. Am in the middle of a dispute now, the designer was supposed to do design templates for 3 specific pages, and the layouts, looked great. However his integrating was and still is a mess, affecting text and layout on all the pages, to the extent, that I am now having to spend hours undoing and re-doing all the work. And the upwork view..." it appears that no clear violation of our terms has been made"

So sure, use them, but you are entirely alone if it goes wrong.

Date of experience: February 12, 2018

From the business

Find freelancers and freelance jobs on Upwork - the world's largest online workplace where savvy businesses and professional freelancers go to work!


upwork.com
Founded in 2015
Mountain View,, CA, United States