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UpworkReviews 2,128

2.8

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Upwork Reviews Summary

Upwork has a rating of 2.8 stars from 2,128 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Upwork most frequently mention customer service, credit card and job success. Upwork ranks 3rd among Freelancing sites.

service
538
value
521
shipping
285
returns
331
quality
509
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Philippines
1 review
0 helpful votes
Follow Malu D.
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Upwork is a reliable venue for aspiring/ new freelancers like me. It is a trustworthy site and user friendly too. Its customer service is easy to reach and willing to answer your questions in a timely manner. Thank you Upwork!

Date of experience: March 10, 2021
Pakistan
1 review
1 helpful vote
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Upwork helped me realize my own worth and the value of my skills in the market. Upwork helped me grow my skills beyond my wildest dreams.

Date of experience: March 10, 2021
Hong Kong
1 review
1 helpful vote
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Pretty good
March 10, 2021

There is just one thing need to be fix we spend money to buy connects, now we are facing difficulty when we have to apply on any job for 6 or 4 connects. Only this thing has to be fixed. 2 connect are best to apply on any job.
One more thing some clients are interviewing a lot of freelancers but sometimes they just don't reply many of their freelancers. There must be apply some rules on clients as well.

Date of experience: March 10, 2021
Philippines
1 review
1 helpful vote
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Love Upwork!
March 10, 2021

Have been in Upwork for almost 7 years and it greatly help me as an individual. I have the learn lots of skills from my clients and its a very good platform for every one.

Date of experience: March 10, 2021
Bangladesh
1 review
1 helpful vote
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Here is the best place to show everyone talent and achieve their successful goal. Keep going and show your talent with valuable customers and earn a lot of hope. Patience is the key

Date of experience: March 9, 2021
India
1 review
1 helpful vote
Follow Aditya T.
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Upwork is my goto website to find new work.
Talk to clients and work on some amazing projects.

It helps me send direct contracts to external clients too.
Everything is so very well organised.

Date of experience: March 9, 2021
Ukraine
1 review
1 helpful vote
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It's a good place to work, an individual can work on as per their choice, skills and for the Projects. I felt that I am the owner of my own work and have my great work-life balance.

Date of experience: March 7, 2021
Philippines
1 review
0 helpful votes
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The best online freelance platform. Offers a lot of opportunity for both new and skilled talents. I've been to many platform, but this one is the best!

Date of experience: March 7, 2021
India
1 review
0 helpful votes
Follow Asadullah A.
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Upwork is very easy-to-navigate platform for freelancers like me to get jobs, good value and guarantee of payment. It has a robust and efficient voice and chat tools too! Effectively, there is nothing lacking for a freelancer searching for an audience (that would otherwise be hard to reach) to put professional skills to profitable use.

Date of experience: March 6, 2021
Nigeria
1 review
0 helpful votes
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Best freelance site
March 8, 2021

Upwork is a freelance site that connects CLIENTS WITH FREELANCERS, making itself a global market hub.

Date of experience: March 6, 2021
Nigeria
1 review
0 helpful votes
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Great place to work
March 8, 2021

Upwork is one of the best places to work on the internet. It is a super organized and top-notch professional environment.

Date of experience: March 6, 2021
Nigeria
1 review
0 helpful votes
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Freelancing review
March 8, 2021

Upwork is a fantastic platform for clients to meet freelancers, it has a good user interface and it makes interacting with clients easy, although it would be great if upwork updated their conversion rate for dollar to other currencies, as freelancers (myself) lose money when we convert to other currencies on the platform, but overall it is a great freelancing site if not the best I have used so far

Date of experience: March 6, 2021
Pakistan
1 review
0 helpful votes
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100% Success
March 7, 2021

I have been working on Upwork since last 10 years. It's a great platform for freelancers who want to showcase their skillset and deliver the highest quality work for different businesses / clients globally.

Date of experience: March 5, 2021
VE
1 review
0 helpful votes
Follow Enrique F.
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Upwork is great to find work, but their commission pyramid is a killer for small jobs. Unless you can get long-lasting clients (which does not always happens on several fields like graphic design and translation), you have to pay 20% over the first 500 bucks, and then 10% from $501 to $10,000, and then 5% after that. This means that Upwork keeps a huge slice of your payment, they are essentially your "partners."

That, added to the fact that the client ALSO has to pay a commission on the work they hire out, means Upwork is a silent partner in almost all of their freelancers' businesses.

If they cut down on their rates, they'd earn that last star. The website works great and there are countless opportunities to get work.

The other issue is that there are a LOT of bots and a lot of "one cent" freelancers from India and China who use auto-posting scripts to flood all jobs with over 50 offers, so I imagine it must be daunting for a client to go through that many offers and find the most competitive and professional one that fits their needs.

I've had an account from the time when it was ODesk, and that has helped me continue to get good jobs because of a very active profile filled with reviews from clients, but from what people with new accounts have told me, it is very difficult to get hired with a new account and no reviews. The flooding of offers by bots and low cost freelancers from abroad make it hard for newbies to find jobs.

In general, I do recommend Upwork, but IT CAN IMPROVE.

Date of experience: March 5, 2021
Philippines
1 review
0 helpful votes
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Being able to work remotely and especially at my own pace is something that I am very grateful for especially during these unprecedented times. I'm so happy that I am still able to earn without risking my health outside.

Upwork is an amazing community to find clients based on your specialty. They are also generous for giving additional connects that let you apply for more jobs. Their customer service is responsive. I also love their Upwork Protection for payments so I do not need to worry about my clients not paying me. I feel more comfortable working knowing that Upwork got my back.

The only con with Upwork is their app being sluggish but you just get used to it and actually that's a very small con compared to so many pros.

Date of experience: March 5, 2021
Switzerland
1 review
0 helpful votes
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I am a seller on Upwork since one week now and my first impression is just amazing! I have been working on Fiverr before and wanted to test out a new platform. I can only recommend trying Upwork because it has all the features you need!

Date of experience: March 5, 2021
Bangladesh
1 review
0 helpful votes
Follow Talimur R.
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I found upwork as a truly professional platform to work as a freelancer as they have a lot of features for both the party I mean for buyer and seller like me.

Date of experience: March 5, 2021
India
1 review
0 helpful votes
Follow Parul G.
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It seems difficult in starting to gain the trust of clients without any reviews & ratings on profile. But once you have successfully completed a few jobs game changes. Upwork support is helpful. I can recommend it as a safe & secure platform.

Date of experience: March 4, 2021
Serbia
1 review
0 helpful votes
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Upwork
March 4, 2021

Upwork is a very serious and professional website for freelancers and anyone who wants to do this kind of business. I warmly recommend everyone who has the will and who is persistent in their intentions.

Date of experience: March 4, 2021
Pakistan
1 review
0 helpful votes
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Last year is good for me because of Upwork. It gives us a chance to make money during COVID 19. Big thanks to the Upwork team.

Date of experience: March 3, 2021

From the business

Find freelancers and freelance jobs on Upwork - the world's largest online workplace where savvy businesses and professional freelancers go to work!


upwork.com
Founded in 2015
Mountain View,, CA, United States