UPSReviews 2,219

ABSOLUTELY TERRIBLE COMPANY! I honestly cannot say anything nice about this company. Was unable to upgrade my shipment for earlier delivery. Had to repurchase a whole new label for 350 dollars. Then after 45 minutes being on the phone with multiple customer service representative who had no idea what they were doing I went to request a refund from the first label I bought (which cost me 316), they told me they have to wait for the charge to go through then I have to call back next week and re-request a refund. When I asked why cant you just cancel the charge seeing as how I never used the label they said they are unable to do that. She then told me I should call my bank and have them remove the charge by claiming fraud... Needless to say UPS is the worst company ever to ship with and not worth the hassle.

This company is USELESS!
3 TIMES in 10 days they have left my packages at the wrong address. Three different addresses actually. I know because I get the text messages saying my delivery was at the front door but it wasn't.
SO... I get in my car and drive around the neighborhood on the hunt for UPS and or my package. Oh I found the packages alright. Three times at 3 different addresses.
This company is just a joke. Truth is they don't care where they leave the packages.
They have ZERO ACCOUNTABILITY!
AND. GOOD LUCK! Trying to get ANYONE on the phone for these MORONS!
I have three numbers on my house. Screen door and front door and on the steps!
Its just plain NEGLIGENCE!
I am not ever going to purchase anything online again if it is being shipped via UPS!
I HAVE HAD ENOUGH OF THIS CRIMINALLY NEGLIGENT COMPANY!
I STRONGLY SUGGEST YOU USE A DIFFERENT SHIPPING SERVICE.
OTHERWISE BE PREPARED TO BE SCREWED..

On November 18,2020 I went to the UPS located at 4728 Spottswood Memphis, Tn. I paid for a package to be shipped next day. The cost was $64.11. I was told that the package should arrive the next day if not the day after. The package did not arrive to the location until November 25,2020 7 whole days later. Not to mention, some of the pieces(nuts and bolts) were missing but I didn't even report or complain about that because the package wasn't insured. I was told that they would have to do an investigation on the package arriving to it's destination late and it will take about 7-10 days. I went to UPS today December 22,2020 to inquire about the investigation just to be told that I will not receive a refund, credit, or anything because packages are arriving late due to COVID. Sounds like pure BS to me. So I just spent $64.11 for nothing. I might as well shipped ground for $51.11 less than what I paid. I thought the customer is always right or at least UPS should have compensated me in some form of fashion making at least my next two shipments free. Especially by me being a loyal customer due to me being a business owner I shipped through them quite often. I can truly say UPS has been a great disappointment on this transaction.

DO NOT USE UPS.

My package was suppose to be delivered at 930am 5 days ago. I've been using their tracking number and it changes every time it gets close to the estimated time of arrival. I understand that it is the Christmas season and estimated times might be alittle later but over 5 days. Oh surprise, surprise the estimated time has changed yet again.
Use Fed Ex or even Canada Post would be faster than these guys. I would have given 0 stars if that was an option.

I am frustrated, disappointed, upset with Ups. I paid the most expensive shipment option for something that is not what they sell. I want my money back. I paid global express shipping for next day 10am. It is the third day after the purchase and did not get my package. I do not need the package anymore. It was my chance of going back to business after few months closed due to covid. Now I am stack at the same place because of a company that I can not trust.

Never again will i purchase anything that will be shipped by ups! My package was said to be delivered by Dec 16 when the order was placed the 1st. On the fourth it was shipped. Today is the 20th! The runaround with the tracking # horrible. Come to find out they dump my package at some point at the USPS through a service called innovations. Haven't been able to track my package since. I'm so angry. I will give a bad review til my fingers fall off. You are trash. Customer service nonexistent. Do Not ship with ups!

First let's start off with you can never hardly ever speak to a actual live human being I guess it's either one of two options they've all slipped and fell down or they just to lazy. They have a crappy automated system that half way understands you. And they never deliver your pa kave on time. It's always a excuse. I get so tired of having to receive my packages through one of the worst carriers next to USPS of course. Go with FedEx sa e yourself a lot of time and effort and just piece of mind. They answer call return calls and do follow ups. UPS if your reading this get it together do better don't be lazy get humans to answer the phones not some whack job automated system employee humans not computers do do your job for you. Stupid

Web site let you do booking for international pick up but don't accept payment. After phoning I was let to believe that I did something wrong.
After numerous phone calls 3 days in a row I was told that a COD customer can not book a international pickup
And that they will send me forms to open a account. This also took 4 phone calls 4 days in a row to eventually arrive in my mailbox.
Was also told that the fastest approval of a account will take 48 hours business days... this was Friday which means my account could possibily be approved by Tuesday.,, By now it was 10 days later since my first contact.
I gave up... contacted DHL and the parcel was piked up the next day
I do not recommend anybody to use UPS as a Courier service save your time and use someone else

A family member was sending 2 items of clothes as Christmas gifts to my two kids. A UPS personnel in Miami wrote the commercial invoice wrongly, stating that package has a total value of $308 (instead of a value of less than $60, which is covered by the gift allowance to send abroad – to Canada). For my upsetting surprise, I was invoiced $100. My husband, family member and I have been trying to solve this problem and UPS has: abandoned the package (they don't know where it is), unwilling to resolve the problem, and keep harassing us to pay the fee PLUS the 'late payment fee'. Now, I have two sad kids that won't received their Christmas present from a special family member, anxiety for something that I didn't even ask for, and I have to pay for something I don't have in my possession. This is an example of a big corporation stumping on small, defenseless, family.

I will never do UPS again, On 12/12/20 I was sending out packages to another state they charged me $24.11 on 12/15/20 guess what was at my door the packages they put in the wrong address. On 12/15/20 took packages back for them to make the right corrections for their mistake and ended up getting charged $18.98 and said we will give you a discount "what discount" so in total, I spent $43.09 for their mistake. I'm better off at the USPS or FEDEX.

First time ordering a phone in over 5 years. UPS said they had my packaged shipped, and then everthing went to $#*!. Also, If you see the tag "In transit" on your package, just lose all hope that its coming because they will lose it. Contacted customer support 3 times and heard 3 different stories. In conclusion, I lost all hope that my package is coming and apparently my $1000 phone is being "investigated" and "trying to be located." Unbelievable

2 Dec 2020. 8:27pm. Departed from UPS Facility Langenhagen, Germany
3 Dec 2020. 2:43pm. Arrived at UPS Facility Stanford Le Hope, England
Germany to England 24 hours. Stanford Le Hope to my address about 16 miles over 8 days and still not received my parcel. Should add storage to there business description as they certainly not delivering parcels.
What a mickey mouse outfit.
2 Dec 2020. 8:27pm. Departed from UPS Facility Langenhagen, Germany.
3 Dec 2020. 2:43pm. Arrived at UPS Facility Stanford Le Hope, England.

Germany to England 24 hours. Stanford Le Hope to my address about 16 miles over 8 days and still not received my parcel.

Told being delivered Monday then told tomorrow, and we all know that tomorrow never comes. It's now Friday and delivery slot come and gone.

Should add storage to their business description as they certainly not delivering parcels.

In the UK. UPS are rated one of the worst of the courier companies
What a mickey mouse outfit.