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United Thread

4.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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United Thread Reviews Summary

United Thread has a rating of 4.3 stars from 1,967 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with United Thread most frequently mention customer service and fast delivery. United Thread ranks 2nd among Craft Supplies sites.

service
1
value
1
shipping
1
returns
1
quality
1

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2,924 reviews

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Gloria S.
1 review
0 helpful votes
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Your form would not take my phone number
October 23, 2017

Your form would not take my phone number - that was extremely frustrating - I finally had to go through Facebook - almost went back to Allstitch - correct your form!

Date of experience: October 23, 2017
Carol O.
2 reviews
0 helpful votes
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I thought the prices were good and that is important. Free shipping is a huge help

Date of experience: October 23, 2017
Kathi R.
1 review
0 helpful votes
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Thanks for you speedy service
October 23, 2017

Thanks for you speedy service

Date of experience: October 22, 2017
Thea P.
1 review
0 helpful votes
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Great prices and excellent customer service
October 23, 2017

Great prices and excellent customer service.

Date of experience: October 22, 2017
Wayne N.
3 reviews
0 helpful votes
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October 20, 2017

Date of experience: October 19, 2017
Jane K.
1 review
0 helpful votes
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My go to place for large cone Isacord embroidery thread. Easy website to navigate and place orders. Lots of threads and colors to pick from...awesome!

Date of experience: October 17, 2017
Renee M.
1 review
0 helpful votes
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One thread was a little more orange than I could tell from my computer. I need to order a color chart.

Date of experience: October 17, 2017
JudiJo W.
1 review
0 helpful votes
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The sales staff very knowledgable, so helpful, and patient.

Date of experience: October 16, 2017
Shop e.
1 review
0 helpful votes
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Waiting forever for order to arrive, unable to call Friday afternoon, have spebt 45 min trying to open my account to see if the order ever shipped. Totally impossible to open my account after trying 6 times. Needed the order for tomorrow, not even phone help!

Date of experience: October 13, 2017
Janice J.
3 reviews
0 helpful votes
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Love your business...
October 12, 2017

Love your business... I always find what I need and the rewards are an extra perk.

Date of experience: October 12, 2017
Louise G.
1 review
0 helpful votes
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Excellent to deal with...
October 12, 2017

Excellent to deal with...

Date of experience: October 12, 2017
Julie A.
1 review
0 helpful votes
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I hate surveys!
October 11, 2017

I hate surveys!

Date of experience: October 11, 2017
Karen E.
1 review
0 helpful votes
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I love United Threads!
October 11, 2017

I love United Threads! They deliver your order very fast which is great when you need it for a project.
Would highly recommend.

Date of experience: October 10, 2017
Vincent Q.
3 reviews
0 helpful votes
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Please make color numbers available for easier ordering. Right now, you must select to get that info. Thanks

Date of experience: October 10, 2017
CecilySue R.
1 review
0 helpful votes
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Very user friendly and GREAT pricing!
October 10, 2017

Very user friendly and GREAT pricing!

Date of experience: October 10, 2017
vincent h.
1 review
0 helpful votes
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Very quick service
October 10, 2017

Very quick service

Date of experience: October 10, 2017
Linda N.
1 review
0 helpful votes
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October 9, 2017

Date of experience: October 9, 2017
Linda T.
1 review
0 helpful votes
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Best price on this set and fast email help
October 7, 2017

Best price on this set and fast email help
They got a measurement wrong so wrong part sent BUT I got an email and a phone call and the part needed to make the hoop work in two days so the manufacturer and united threads get 5 stars!

Date of experience: October 7, 2017
Janet N.
1 review
0 helpful votes
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October 6, 2017

Date of experience: October 6, 2017
Willie P.
4 reviews
0 helpful votes
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October 5, 2017

Date of experience: October 5, 2017