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United Thread

4.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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United Thread Reviews Summary

United Thread has a rating of 4.3 stars from 1,967 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with United Thread most frequently mention customer service and fast delivery. United Thread ranks 2nd among Craft Supplies sites.

service
1
value
1
shipping
1
returns
1
quality
1

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2,924 reviews

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Frances P.
1 review
0 helpful votes
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Quick delivery
January 16, 2018

Quick delivery. Great product.

Date of experience: January 15, 2018
Latanya E.
1 review
0 helpful votes
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I bought the nibbers the broke first try re buying other then that everything great

Date of experience: January 15, 2018
Rosalie B.
1 review
0 helpful votes
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Order was received and complete
January 14, 2018

Order was received and complete

Date of experience: January 13, 2018
Warren C.
1 review
0 helpful votes
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I am anxious to see how my cwritten request for help is handled.
Shopping experience was good.

Date of experience: January 12, 2018
Eleanor C.
1 review
0 helpful votes
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Had problems with the shipping fee, you answered me but i had problems getting back to my original order...had to cancel it and re order. The isacord thread chart is advertised with FREE shipping but you change shipping unless i order over 15.00 i don't this this is good advertising.

Date of experience: January 12, 2018
R S.
1 review
0 helpful votes
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Prices are competitive and products are of high quality. Shipping time was better than expected.

Date of experience: January 11, 2018
Christina B.
1 review
0 helpful votes
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Some of the thread was loose in the middle
January 11, 2018

Some of the thread was loose in the middle.

Date of experience: January 11, 2018
Shanna C.
1 review
0 helpful votes
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I am very happy with the price of the 505 spray and offered free shipping! The price is the best I've seen so far. Can't wait to receive this product!

I received the 505 spray much faster than I expected and am very happy with the product and customer service! Will definitely be shopping with United Thread again. Thank you!

Date of experience: January 10, 2018
John G.
1 review
0 helpful votes
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Always receive my order quickly and more importantly, it is complete and correct. What else is there to say?

Date of experience: January 10, 2018
Jodie H.
1 review
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Glad I found you!
January 10, 2018

Glad I found you!
I ordered several items that were pre-order, so I knew the wait was going to happen, but I was not notified when the order did ship, it just showed up. I would have liked some tracking. Also, the packing list I got had a nice 10% off coupon for your next order, but it expired 12/31/17 and I got my package today, 1/10/18!

Date of experience: January 10, 2018
Patricia E.
2 reviews
0 helpful votes
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Great service, price and product
January 10, 2018

Great service, price and product

Date of experience: January 9, 2018
Yvonne D.
1 review
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Good experience so far
January 7, 2018

Good experience so far.

Date of experience: January 6, 2018
Sunni A.
1 review
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Easy and great customer service
January 7, 2018

Easy and great customer service

Date of experience: January 6, 2018
Virginia K.
1 review
0 helpful votes
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The price of the Isacord threat is great
January 3, 2018

The price of the Isacord threat is great. I will order more when I can.

Date of experience: January 3, 2018
Brenda T.
1 review
0 helpful votes
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I needed a color and Jennifer sent it right out, Great customer service. Everything was good but i never got a tracking number so I had to call when it was going to come in.

Date of experience: January 1, 2018
Annette R.
1 review
0 helpful votes
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Always fast service
January 1, 2018

Always fast service. No delays with processing or shipping. Fast delivery.

Date of experience: January 1, 2018
bob C.
1 review
0 helpful votes
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Great!
December 30, 2017

Great!

Date of experience: December 30, 2017
Nancy M.
1 review
0 helpful votes
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Good job
December 29, 2017

Good job

Date of experience: December 29, 2017
Debbie C.
1 review
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Very easy to find what I'm looking for
December 29, 2017

Very easy to find what I'm looking for. Thank you so much for a prompt and complete order. I will definitely order again.

Date of experience: December 29, 2017
John H.
1 review
0 helpful votes
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So far, so good
December 28, 2017

So far, so good. I'd like to see embroidery specific fabrics, which are not very easy to find at good prices.

Date of experience: December 28, 2017