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United Thread

4.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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United Thread Reviews Summary

United Thread has a rating of 4.3 stars from 1,967 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with United Thread most frequently mention customer service and fast delivery. United Thread ranks 2nd among Craft Supplies sites.

service
1
value
1
shipping
1
returns
1
quality
1

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2,924 reviews

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Patty B.
1 review
0 helpful votes
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Great company...
March 8, 2018

Great company...fast delivery

Date of experience: March 8, 2018
Juli S.
1 review
0 helpful votes
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Good customer service and fast shipping!
March 7, 2018

Good customer service and fast shipping!

Date of experience: March 7, 2018
John H.
1 review
0 helpful votes
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Everything was as expected
March 7, 2018

Everything was as expected. That's why I keep shopping with you. I like the backer that I bought quite a bit. Good product and add a very good price for the quantity. Thanks for being out there.

Date of experience: March 7, 2018
Dean C.
1 review
0 helpful votes
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I know this is difficult and time consuming to do. It would be nice to have actual pictures of the Madeira thread colors for matching purposes.

Date of experience: March 7, 2018
Mary I.
4 reviews
0 helpful votes
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Prices were very competitive
March 7, 2018

Prices were very competitive. Site was easy to use. When a free bonus item did not arrive with the order, I contacted them regarding the item. My email was answered the same day and the item was shipped immediately. I consider this to be outstanding customer service.

Date of experience: March 6, 2018
Tina R.
1 review
0 helpful votes
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Website is very organized and easy to maneuver around in. Prices are also very competitive.

Date of experience: March 5, 2018
Melony A.
1 review
0 helpful votes
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I liked that I got a follow up email regarding items in my cart with a link that takes me straight to my cart to checkout. Love the prices!

Threads are excellent!

Date of experience: March 4, 2018
Holda Z.
1 review
0 helpful votes
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Excellent product and service
March 4, 2018

Excellent product and service. Very fast delivery, I am pleased with my order, will order from you again. Thank you so much.

Date of experience: March 3, 2018
M E.
1 review
0 helpful votes
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Very pleased
March 3, 2018

Very pleased.

Date of experience: March 2, 2018
Lauren S.
2 reviews
0 helpful votes
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Easy to order, speedy delivery
March 2, 2018

Easy to order, speedy delivery. I'd purchase from them again.

Date of experience: March 2, 2018
Chris W.
1 review
0 helpful votes
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Everything was fine
March 1, 2018

Everything was fine.

Date of experience: March 1, 2018
JUDITH H.
1 review
0 helpful votes
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I AM NOT GOOD AT TYPING NUMBERS
March 1, 2018

I AM NOT GOOD AT TYPING NUMBERS. DOING THE ORDER FORM WAS VERY STRESSFUL.

My order was filled perfectly and the shipping was the fastest I have ever received! Very very pleased! The price was amazing, too!

Date of experience: February 28, 2018
Kay S.
1 review
0 helpful votes
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I was delighted to find I could get the quality thread I wanted at a very reasonable price. I always want it yesterday, and the delivery time is the only thig I would like to see faster, but I am very satisfied overall and have already placed another order and will very soon be placing yet another one.

Date of experience: February 28, 2018
Linda s.
1 review
0 helpful votes
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Was able to find what I was looking for very quickly

Date of experience: February 27, 2018
Lexis M.
1 review
0 helpful votes
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I ordered pre-wound bobbins for my embroidery machine along with thread. The thread arrived with no errors. I received an incorrect product for the bobbins. Two phone calls later the problem is not resolved. Generally I have not had a problem with United Thread.

Date of experience: February 25, 2018
Sandy B.
1 review
0 helpful votes
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Use all your products, great customer service
February 25, 2018

Use all your products, great customer service

Date of experience: February 24, 2018
Susie E.
1 review
0 helpful votes
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Excellent!
February 25, 2018

Excellent!

Date of experience: February 24, 2018
Nancy B.
1 review
0 helpful votes
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Great selection!
February 25, 2018

Great selection!

Date of experience: February 24, 2018
Susan M.
2 reviews
0 helpful votes
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Thanks for everything
February 24, 2018

Thanks for everything

Date of experience: February 24, 2018
Jeanette P.
1 review
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Great experience!
February 24, 2018

Great experience!

Date of experience: February 23, 2018