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United Monograms Reviews Summary
United Monograms is an online shop specializing in personalized fashion, clothing personalization, and monogrammed items. They offer a wide range of products, including Patriotic Make It Yours™, Summer Cookout, and more.
This summary is generated by AI, based on text from customer reviews
SO THAT I am fair. I will say the items I have gotten are good. But the company and customer service is absolutely horrible. Ordered custom monogram set on July 20th. Never got an update. Sent email About 3 weeks later. Boom all the sudden it gets done and ships. But no response to email. Finally a whole month later the set comes in and it is wrong colors. I reach out nicely. No repsonse, Reach out again no response. Finally, 52 emails later bc who doesnt have a phone number *them* They said send a pic of what I got, I do that. They acknowledge they messed up said they will redo it. I said okay. They then turn around and ask if I will take store credit. I said yeah okay either way. Well guess what people... NEVER did they respond again to me. I probably sent 30 emails No joke! Never gave me a store credit, never redid my order and never gave me a refund. So I would say I will take my business elsewhere no skin off my back. I have already filed a dispute with paypal so I will get my money back one way or another! Gotta keep ya head on a swivel these days. How ironic they dont have a telephone number. Imagine that!
Have never ordered but can't wait too! Have heard nothing but good about United Monograms! Will be ordering real soon
Thank you so much for your kind words and excitement about ordering from United Monograms! We’re thrilled to hear such positive things have been shared with you about our products and service.
We can’t wait to have you join our community of happy customers, and we’re confident you’ll love your monogrammed items. If you have any questions or need assistance when placing your order, don’t hesitate to reach out—we’re here to help!
Best regards,
Allie
United Monograms Customer Care Team
At this point I've been buying from UM for a good while, and often get compliments on my monogrammed clothing. The quality is great, they often change up what the offer with products that's new.
Thank you so much for your continued support and loyalty to United Monograms! We're delighted to hear that you've been enjoying our products and receiving compliments on your monogrammed clothing—that's the best feedback we could hope for.
We’re always striving to offer fresh and exciting designs, so it’s wonderful to know you appreciate the variety. Your kind words mean the world to us, and we’re so grateful to have you as part of the UM family!
Best regards,
Allie
United Monograms Customer Care Team
I'm am not satisfied with the sizing. The models do not have their pants rolled up and mine are rolled four times.
The size 28 is more like a large fit not an actual waist pant size 28! Thank you!
Oversized I feel you could size down on the pants. The sweatshirts are okay in exact size or one size up!
Appreciate the input! You can always contact us with sizing questions
They are a terrible company. The Christmas product I order before thanksgiving didn't arrive until January 3, even though they promised to have it shipped by Christmas. They will not let you return anything and they provide no updates on when something will arrive and they don't answer emails. Beware!
We are genuinely sorry about this rare experience. We work so hard everyday to get all the personalized orders out the door ASAP! We wont let you down if you shop with us again!
Ordered size small in top and bottoms of a set, top fits great pants fit like XL. I would not recommend this set because the sizing is way off from expected.
Thank you for sharing your feedback, and I’m so sorry to hear that the sizing of your order didn’t meet your expectations. We understand how important it is for items to fit just right, and we always strive to provide accurate sizing information.
If there’s anything we can do to address this or help resolve your concerns, please don’t hesitate to reach out to us directly at [support email or contact information]. We truly value your input and would love the opportunity to make things right.
Best regards,
Allie
United Monograms Customer Care Team
I ordered two items from them. One small and one 2X. Both items had the same exact size of print. The 2X looked like the fine print you see at the bottom of a commercial. I emailed them to ask why the sizing wasn't adjusted for the bigger size especially since they charge you EXTRA for plus size for more material. They told me they don't adjust print sizing for larger sizes. So basically, only order from this company if you're a size small, otherwise you end up looking like an idiot with insanely small print on your very large shirt. It also does not mention anywhere on the website that the proportions would be off for larger sizing and what I received doesn't NOT match what is advertised on their website. Please stay away from these people. I emailed them and they took no responsibility for their inaccuracy at all and just shewed me off.
Thank you for sharing your feedback. We deeply regret to hear about your experience and understand your frustration regarding the print sizing on your items. While we do aim to provide consistent designs across all sizes, we understand that the proportions may not meet everyone’s expectations, and we truly appreciate you bringing this to our attention.
Your input is invaluable, and we’re always looking for ways to improve both our products and transparency. We’re sorry if our previous response left you feeling unheard—this was never our intention. If you’re open to discussing this further, we’d love the opportunity to work with you to find a solution. Please feel free to email us again at [email protected].
We truly value our customers, and your experience matters to us.
Best regards,
Allie
United Monograms Customer Care Team
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi!
Thank you for sharing your experience with us. We deeply apologize for the frustration and inconvenience you’ve faced while trying to resolve this issue. Your feedback is incredibly important, and we are committed to addressing this situation to ensure it doesn’t happen again.
We sincerely regret the lack of communication and the delays in resolving your order. This is not the level of service we strive to provide, and we completely understand how disappointing this must have been for you. We appreciate your patience throughout this process and are sorry we let you down.
We want to make things right and ensure that your concerns are properly addressed. If this issue is still unresolved, please contact us directly at [email protected] so we can prioritize finding a solution for you.
Your business and satisfaction matter greatly to us, and we hope to have the opportunity to rebuild your trust in the future.
Best regards,
United Monograms Customer Care Team