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UniformAdvantage Reviews Summary
UniformAdvantage has a rating of 2.7 stars from 633 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with UniformAdvantage most frequently mention customer service, return shipping and scrub pants. UniformAdvantage ranks 3rd among Uniforms sites.
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Good quality uniform and lots of choices. Very comfortable and fast shipping. I always order from the website when I need anything from uniforms to badge holder, bags shoes they have everything you need.
Went out on a limb and bought some scrubs. Little did I know they were the comfiest scrubs ever! Will definitely buy from them again. The colors are amazing. They also have great prints
Lots of brands, sizes, colors to select from. Reasonable prices. Easy to return if unsatisfied with purchase. Best customer service. I always come here for my uniforms.
I would give zero stars if the option was available. I decided to place an order because of a 20 percent discount offer. When I arrived to pay order, the total stated was $83. Once I paid, however, the total changed to $111. I reached out to customer service who stated that the discount applied was free shipping, which, I would not have bothered making a purchase.
I also needed to return one of my items which was entirely too long. Although I selected the petite size the item would have fit someone at least 5'5 to 5'6. The return charge was equal to the "free shipping charge" they stated. An important note is to not text any concerns, it takes absolutely TOO long and most people do not have that kind of time to kill.
I will not be recommending this company to any coworkers or friends and will not be purchasing again. The customer service is unenthusiastic to offer any assistance. The return policy is like purchasing another item. You work hard for you income; don't let this place rip you off. Purchase elsewhere.
I usually don't buy clothes online, however I ordered and bought the exact same thing online that I purchased 2 years ago in a UA store (large UA Easy Stretch scrub pants - same brand, style, size). The ones I bought IN THE STORE are my favorite and fit perfectly. However, the ones I purchased online are very disappointing. One pair is way to small and one pair is way too big. They are both the same brand and style and both labeled "large". They were not labeled/sold as defective like some items are. THE RETURN PROCESS IS NOT EASY! You cannot return to store. The mailing items back and filling out forms, paying for non refundable shipping back and forth, and then waiting for them to hopefully put refund on card (minus all the shipping costs) is ridiculous and useless because the cost exceeds the price of the items. I will NEVER buy online from UA again. I'm out the money and stuck with these scrubs that don't fit! Had I known that sizes aren't consistent with same brand and style, I would have never purchased online.
Had a great experience ordering online. I have never orded before but my experience was great. There was a big selection available and the size guide helped with deciding the right size. Will order again!
I have had nothing but great experiences from Uniform Advantage. Returns are so easy. The only draw back would be that you don't leave with items in your hand and wait until they arrive (usually quickly) at your door step. I always watch for sales and free shipping deals!
Butter soft scrubs are my go-to selections for work. UA have other brands available as well, which adds more wonderful choices when I shop with them.
Great resource for us big girls. I do however, vary by style between regular and tall length@ 5ft 7 inches
Shipping is way to slow. Clothes are of quality. Prices are good. I prefer shopping on a different website though, where shipping is much faster.
Hello, Jenifer,
Thank you for shopping with Uniform Advantage. We’re very glad that you are happy with our quality and prices. I am concerned, however, about your comments regarding our shipping time.
As I’m not sure where you are located and what you ordered, I’m unable to address the reason for any shipping delay. I’m eager to research the issue, though, and get back to you about it with more specifics—and come to a resolution satisfactory to you. Simply send me your contact details and order number or account number (if you have those), and I’ll reach out to you personally.
In general terms, most of our orders leave our warehouse in Georgia in about one business day. Usual ground shipping generally takes anywhere from 2 to 7 days to reach the customer, depending on the distance from our facility. We do offer expedited shipping (2-day and Next day) at an additional charge, when requested; these methods are recommended when our valued customer needs to receive their order more quickly.
If you’re open to our looking into your particular order, please do get in touch with me. If you’d prefer a more immediate response, don’t hesitate to contact our Customer Service department either by live chat or telephone (during business hours) or by email, and one of our agents will be glad to assist you. Visit our “Help” page for details on how to do this: https://www.uniformadvantage.com/pages/misc/secure/customer-service.asp
Customer satisfaction is very important to us at Uniform Advantage. I hope you will contact us so that we may have the opportunity to ensure that your future purchases with us will fully delight you.
Robin Grose | UA Customer Service Specialist
The UA butter soft line is the BEST collection of scrubs I own, even compared to the higher end popular brands out there. They're also super affordable and the range of colours is so much better than any other line of scrubs.
Always the best brands, wide variety of sizes, colors, models and above all the best service. I recommend it 100% xoxo
All my scrubs are like the first day i used them, so amazing the strech, the pockets, unusual colors, 1A
I love ordering from UA. Everything is so easy especially with the filters I can find exactly what I'm looking for. When my items arrived they were packaged neatly and crisp. I love the sale section because I find things discounted for the next year.
You make living in a rural area so much easier! Shipments arrive in a timely fashion and scrub quality is as described!
Compro aquí al menos dos veces al mes, es muy rápido en sus entregas, uniformes de gran calidad y precio, me encantan. Me gustaría que agregaran mas opciones para los varones en cuando a modelos y color.
Uniform advantage is a great site when I am looking for new scubs. They have a lot of variety of any fit and color you want. The shipping was very fast.
This is a great resource to buy scrubs. The convenience of the site is nice, easy to use and the variety of choices is awesome! Lots of colors and sizes.
From the business
We take pride in our reputation and position in the world of professional uniforms and scrubs. For more than twenty years, the name Uniform Advantage® has meant: style, quality and above all, customer satisfaction.
Since its inception in 1985, Uniform Advantage has grown from having a single South Florida Uniform store to operating 30 Scrubs stores in key cities across the U.S.
In 1994, our company began manufacturing its own line of scrubs called UA Scrubs®. Since then, we have continued to upgrade our UA Scrubs® line to several more unique medical uniform brands to cater to each of our customer's needs and preferences. The UA Scrubs®, Happy Scrubs® and Butter Soft Scrubs® brands have become "standards" for medical uniforms & nursing uniforms.
Since adding a medical scrubs catalog in 1995 and a website in 1997, we continue to provide our style, quality and customer satisfaction to a progressively larger market both nationally and, more recently, globally...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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Good afternoon, Ashley,
Thank you for being a repeat Uniform Advantage customer. I was very sad to hear that you’ve experienced these sizing and return issues.
Customer satisfaction is very important to us. Without knowing the details of your purchase, I’m unable to address your particular order, but I’d love to have the chance to research what has happened and come to a good resolution with you. If you are open to this, please send me your contact details and order number or account number (if you have those), and I will reach out to you personally.
I certainly can understand your dismay at ordering the same style that you had purchased before and not having the items fit. Please be aware that our garment measurements are reviewed and updated every few years, so the size previously purchased may not fit the same as your new item. We always recommend checking the Size Chart & Fit Guide provided on the web page for each individual garment before finalizing an order. Another possible cause of this unfortunate situation could be that you received an incorrectly-sized garment, in which case we would love to have the chance to replace it for you at no cost to you.
We do strive to make merchandise returns and exchanges as hassle-free as possible. You certainly can return your online order to one of our stores as long as this occurs within our normal return time frame (30 days from merchandise delivery). If you choose to use the pre-paid UPS return shipping label included in your package to ship your returns to us, a fee of $8.99 will generally be deducted from the amount of credit you receive for the garments you return. Use of this label is optional, but we recommend it as the shipment is trackable and insured (which can be a lifesaver if the package should go astray on its way back to us). However, we are happy to process returns and exchanges that reach us by any carrier.
At Uniform Advantage, we strive to delight our customers on every purchase. Please accept our sincere apology for having failed to do that on this occasion. I look forward to hearing from you soon so that I can turn your disappointing purchase around. If you’d prefer a more immediate response, don’t hesitate to contact our Customer Service department either by live chat or telephone (during business hours) or by email, and one of our agents will be glad to assist you. Visit our “Help” page for details on how to do this: https://www.uniformadvantage.com/pages/misc/secure/customer-service.asp
Thank you again for your Uniform Advantage orders. I hope you will contact us soon about the issues with your order so that we will have the opportunity to make things right with this order and give you a good reason to continue shopping with us in the future.
Robin Grose | UA Customer Service Specialist