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UniformAdvantage

2.7

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UniformAdvantage Reviews Summary

UniformAdvantage has a rating of 2.7 stars from 633 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with UniformAdvantage most frequently mention customer service, return shipping and scrub pants. UniformAdvantage ranks 3rd among Uniforms sites.

service
297
value
298
shipping
313
returns
207
quality
290
This company responds to reviews on average within 1 day

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Pennsylvania
1 review
0 helpful votes
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Great scrubs
April 20, 2022

These are great scrubs very well made and comfy. Thank you for such great scrubs love them so much.!

Date of experience: April 19, 2022
Minnesota
2 reviews
0 helpful votes
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Great Scrubs
April 20, 2022

They are very comfortable scrubs that I can wear them all day. I work at a hospital as a Environmental Service Assistant

Date of experience: April 19, 2022
Florida
1 review
0 helpful votes
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My graduate program requires a unique color and uniform advantage is the only place I can find it! I love the variety of brands that carry the turquoise color. My favorite brand is the easy stretch! The fabric is soft and it fits comfortably. Overall, they have great products and excellent customer service!

Date of experience: April 19, 2022
Iowa
1 review
0 helpful votes
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UA is my go to place to order all healthcare uniforms and accessories. Fast shipping, great quality, and a fraction of the price of most local companies. A big advantage is that they have so many designs, colors, and styles to choose from, giving you that personal touch to everyday uniforms. Packing is neat and tidy. Colors are very vibrant

Date of experience: April 19, 2022
Florida
1 review
0 helpful votes
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Too little too late
April 18, 2022
Updated review

Where was all this when I was experiencing the issues? I called and emailed pictures with no response or received automatic email responses. Now that I've made my dissatisfaction public you want to try to smooth it over? No thanks.

Date of experience: April 18, 2022
Amy I. UniformAdvantage Rep
over a year old

Hi Amanda,

We located the transcript of your chat with one of our customer service agents from 2/19/22, and it appears the chat was disconnected before your issue could be fully resolved. Please reply with your order number or call us, as we are eager to take care of this issue for you.

Customer Service Department
Uniform Advantage
101 N. E. 3rd Avenue
Suite 2000
Ft. Lauderdale, FL. 33301
(P) 800.283.8708 (E) [email protected]
Visit us Online: www.uniformadvantage.com


Lacking in Quality
April 13, 2022
Previous review

I have been a customer for the past 6 years. During this time the quality of the products have declined just as much as the customer service. Last year I had several problems with items because of the poor quality and I have noticed that scrubs are being made in Pakistan, Haiti, and Ghana. Depending on where it was made, the sizing and quality will differ. The customer service agents are not In the USA. Seems like they've now outsourced to another country where the first language is not English. This company seems more interested in improving their profit margin at the cost of quality not only in their products but also with their customer service.

Date of experience: April 13, 2022
Canada
1 review
0 helpful votes
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I live in Canada and shipping is $100. We are not that far, maybe you should expand your free shipping rates

Date of experience: April 17, 2022
Rhode Island
1 review
0 helpful votes
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I've been missing out... BIG TIME!
April 13, 2022

How did I not know about UniformAdvantage.com before 2021? I've been working in the medical field since 2006 and have sadly relied on a couple stores that sold some not so great brands of scrubs with little variety and forget about actually fitting correctly! UA not only houses all the top brands of scrubs but I can get my pants in petite! No more dragging and ruining my pants within a month! The price stays the same wether you need regular, long or petite length! Their website is so easy to shop on. It is highly organized. So if you're looking for printed tops or solid colors, a certain brand or sale items only you just click on the menu and hit that category. There is also a search bar for more specific searches like for instance if you only want to see " black scrub pants". The biggest and best part of shopping with UA online or using their catalog is that they always have a 20-30% off regular priced items sale going on. One time it might be solid scrubs or sets. And I always get the newest catalog delivered within my order!

Date of experience: April 12, 2022
Georgia
1 review
0 helpful votes
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Not 100% Cotton
April 12, 2022

When purchasing the uniform I specifically wanted to order 100% cotton, this site had me under the impression that is what I was ordering. When I received the uniform they were 44% cotton.( not what I wanted)

Date of experience: April 11, 2022
Amy I. UniformAdvantage Rep
over a year old

Hi Gemina!

We are sorry to hear you are dissatisfied with your purchase. Please note the fabric content of all scrubs are listed in the product details shown under the picture of the item. You can also view all our 100% cotton scrubs by searching “100% Cotton” in the search bar on our website. You can view a 100% cotton scrub top at https://www.uniformadvantage.com/pages/prod/568.asp?1=1&frmColor=CEIL and matching pants at https://www.uniformadvantage.com/pages/prod/569.asp?1=1&frmColor=CEIL. Please feel free to return your items back to us within 30 days for a full refund or exchange, provided the items are in original condition and haven’t been worn or washed.

Customer Service Department
Uniform Advantage
101 N. E. 3rd Avenue
Suite 2000
Ft. Lauderdale, FL. 33301
(P) 800.283.8708 (E) [email protected]
Visit us Online: www.uniformadvantage.com

Washington
3 reviews
1 helpful vote
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Wow, lies
April 10, 2022

So they tell a customer they don't charge until the merchandise ships. I just placed my order after hours of fighting with the website. Then I see that review. So I check my account... wouldn't you know, the funds of course have been charged within minutes of placing the order.

Date of experience: April 9, 2022
Amy I. UniformAdvantage Rep
over a year old

Hi Lyanne,

When you submit your order, we place an initial authorization for the entire order when you place it—this is a temporary hold on funds that will automatically drop off within a few days. The money is not withdrawn until the order ships. Once the order ships and the card has been charged, you will receive an email notification with your tracking information. Please note, if your order includes multiple shipments, you’ll see a charge for each item as it goes out. We’re sorry for any confusion or inconvenience this may have caused you.

Customer Service Department
Uniform Advantage
101 N. E. 3rd Avenue
Suite 2000
Ft. Lauderdale, FL. 33301
(P) 800.283.8708 (E) [email protected]
Visit us Online: www.uniformadvantage.com

Kentucky
1 review
0 helpful votes
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Refund
April 9, 2022

I ordered 2 sets of scrubs for my best friend. They didn't fit so she returned them. I paid almost $93 and she sent me the return confirmation and that I will on be refunded $53 plus change and charged $8.99 to return them which came out of my refund. That is horrible. Uniform advantage should pay for the return. Customers paid money for them and the least the company can do is pay for the return. I'm losing almost $40. There is no where on the website explaining why don't get a full refund. I'm very disappointed and will make sure that I will not order again from uniform advantage. That's horrible customer service

Date of experience: April 8, 2022
Amy I. UniformAdvantage Rep
over a year old

Hi Toby!

I’m sorry for the inconvenience you experienced with our returns process.
We offer two options to mail your return to us for a refund or exchange. One: you may use the prepaid UPS return label included in your order to return up to 5 items for a fee of $8.99, which is deducted from your refund once your return has been processed. Two: you may also mail your items back through a carrier of your choice; no fee will be deducted from your refund through this option. We only refund the returned merchandise total; the shipping fee from your original order is non-refundable.
We would however, like to further investigate the discrepancy in your refund amount and would appreciate you replying with your order number so we may review and resolve your concern.

Customer Service Department
Uniform Advantage
101 N. E. 3rd Avenue
Suite 2000
Ft. Lauderdale, FL. 33301
(P) 800.283.8708 (E) [email protected]
Visit us Online: www.uniformadvantage.com

Canada
1 review
0 helpful votes
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I have purchased scrubs from here a few times now. I have not been disappointed. They have a huge variety of patterns, styles and sizes. Scrubs fit great and look good too. I always get compliments on my new scrubs

Date of experience: April 7, 2022
Georgia
1 review
2 helpful votes
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I have purchase 2 uniforms from UA recently. I absolutely love the uniforms and the turn around time is amazing! I had my purchase in 2 days!

Date of experience: April 6, 2022
Georgia
1 review
0 helpful votes
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Great Quality
April 6, 2022

My scrubs are so soft & comfortable I will never buy elsewhere again. Fast delivery & great customer service. Love love love UA

Date of experience: April 5, 2022
Panama
1 review
0 helpful votes
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Quality
April 6, 2022

With this uniform I feel very comfortable, it is light, fresh and does not need ironing.
If you like a tight fit, I recommend ordering one size less than your measurements.

Date of experience: April 5, 2022
Virginia
1 review
0 helpful votes
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I love UA, and I tried FIGS, and honestly will say that the movement fits and feels way better! FIGS was too tight for me, and the UA movement scrubs are so comfy, definitely will be buying from here for the long haul!

Date of experience: April 5, 2022
Pennsylvania
1 review
0 helpful votes
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Extremely disappointed with the feel and color shade of the 4 items I rec'd. I ordered two black scrub tops and two black scrub pants... all four items are a different shade of black... this makes it hard to wear as a set. The "Butter Soft" brand is far from soft... it's a stiff material that doesn't flow with body movement. Unfortunately, I washed the items thinking they would "loosen" up to soften them a bit and was even more disappointed on the feel after I washed them.
The return policy does not apply since I washed them on the day I rec'd them. The only good thing about this purchase was the shipping was fast.
Stick to uniform shops in your area if you can so that you an try items on and feel the quality of the material.

:(

Date of experience: April 4, 2022
Amy I. UniformAdvantage Rep
over a year old

Dear Shannon B.

We are very sorry that you are disappointed with the quality of the products received; we strive to provide the best quality at the most affordable price to our customers.
We would like to investigate in more detail to provide a satisfactory resolution and would appreciate it if you can reply with the order number or email address linked to the account the purchase was made to review and resolve your concern.

Again, we are very sorry for any inconvenience this may have caused you and we would like the opportunity to better serve you in the future.

Warmest regards,

Customer Service Department
Uniform Advantage
101 N. E. 3rd Avenue
Suite 2000
Ft. Lauderdale, FL. 33301
(P) 800.283.8708 (E) [email protected]
Visit us Online: www.uniformadvantage.com

Illinois
1 review
0 helpful votes
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I love UA, they have a great selection of colors, sizes, brands, and designs. Any time I order from them I receive my order within the week. Returns and exchanges are simple and easy. I have even used their facebook customer service chat with ease. I continue to shop here because it is affordable and the scrubs are amazing quality.

Date of experience: March 30, 2022
Illinois
2 reviews
0 helpful votes
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Great look and value
March 30, 2022

I've been buying UA scrubs for 8 years now and don't want anything else! They are comfortable and keep vibrant colors after being washed. I recommend UA to all health care workers

Date of experience: March 30, 2022
Illinois
1 review
0 helpful votes
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Great Service.
March 27, 2022

Allows great service every time I've ordered anything from them. Highly recommend to any healthcare professionals to shop here.

Date of experience: March 25, 2022
New York
1 review
0 helpful votes
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I don't shop anywhere else for my uniforms! Best selection, best deals, best quality! And I have been a nurse for 40+ years! Love this place!

Date of experience: March 22, 2022

From the business

We take pride in our reputation and position in the world of professional uniforms and scrubs. For more than twenty years, the name Uniform Advantage® has meant: style, quality and above all, customer satisfaction.

Since its inception in 1985, Uniform Advantage has grown from having a single South Florida Uniform store to operating 30 Scrubs stores in key cities across the U.S.

In 1994, our company began manufacturing its own line of scrubs called UA Scrubs®. Since then, we have continued to upgrade our UA Scrubs® line to several more unique medical uniform brands to cater to each of our customer's needs and preferences. The UA Scrubs®, Happy Scrubs® and Butter Soft Scrubs® brands have become "standards" for medical uniforms & nursing uniforms.

Since adding a medical scrubs catalog in 1995 and a website in 1997, we continue to provide our style, quality and customer satisfaction to a progressively larger market both nationally and, more recently, globally...


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