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UniformAdvantage has a rating of 2.7 stars from 633 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with UniformAdvantage most frequently mention customer service, return shipping and scrub pants. UniformAdvantage ranks 3rd among Uniforms sites.
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These are great scrubs very well made and comfy. Thank you for such great scrubs love them so much.!
They are very comfortable scrubs that I can wear them all day. I work at a hospital as a Environmental Service Assistant
My graduate program requires a unique color and uniform advantage is the only place I can find it! I love the variety of brands that carry the turquoise color. My favorite brand is the easy stretch! The fabric is soft and it fits comfortably. Overall, they have great products and excellent customer service!
UA is my go to place to order all healthcare uniforms and accessories. Fast shipping, great quality, and a fraction of the price of most local companies. A big advantage is that they have so many designs, colors, and styles to choose from, giving you that personal touch to everyday uniforms. Packing is neat and tidy. Colors are very vibrant
Where was all this when I was experiencing the issues? I called and emailed pictures with no response or received automatic email responses. Now that I've made my dissatisfaction public you want to try to smooth it over? No thanks.
I have been a customer for the past 6 years. During this time the quality of the products have declined just as much as the customer service. Last year I had several problems with items because of the poor quality and I have noticed that scrubs are being made in Pakistan, Haiti, and Ghana. Depending on where it was made, the sizing and quality will differ. The customer service agents are not In the USA. Seems like they've now outsourced to another country where the first language is not English. This company seems more interested in improving their profit margin at the cost of quality not only in their products but also with their customer service.
I live in Canada and shipping is $100. We are not that far, maybe you should expand your free shipping rates
How did I not know about UniformAdvantage.com before 2021? I've been working in the medical field since 2006 and have sadly relied on a couple stores that sold some not so great brands of scrubs with little variety and forget about actually fitting correctly! UA not only houses all the top brands of scrubs but I can get my pants in petite! No more dragging and ruining my pants within a month! The price stays the same wether you need regular, long or petite length! Their website is so easy to shop on. It is highly organized. So if you're looking for printed tops or solid colors, a certain brand or sale items only you just click on the menu and hit that category. There is also a search bar for more specific searches like for instance if you only want to see " black scrub pants". The biggest and best part of shopping with UA online or using their catalog is that they always have a 20-30% off regular priced items sale going on. One time it might be solid scrubs or sets. And I always get the newest catalog delivered within my order!
When purchasing the uniform I specifically wanted to order 100% cotton, this site had me under the impression that is what I was ordering. When I received the uniform they were 44% cotton.( not what I wanted)
Hi Gemina!
We are sorry to hear you are dissatisfied with your purchase. Please note the fabric content of all scrubs are listed in the product details shown under the picture of the item. You can also view all our 100% cotton scrubs by searching “100% Cotton” in the search bar on our website. You can view a 100% cotton scrub top at https://www.uniformadvantage.com/pages/prod/568.asp?1=1&frmColor=CEIL and matching pants at https://www.uniformadvantage.com/pages/prod/569.asp?1=1&frmColor=CEIL. Please feel free to return your items back to us within 30 days for a full refund or exchange, provided the items are in original condition and haven’t been worn or washed.
Customer Service Department
Uniform Advantage
101 N. E. 3rd Avenue
Suite 2000
Ft. Lauderdale, FL. 33301
(P) 800.283.8708 (E) [email protected]
Visit us Online: www.uniformadvantage.com
So they tell a customer they don't charge until the merchandise ships. I just placed my order after hours of fighting with the website. Then I see that review. So I check my account... wouldn't you know, the funds of course have been charged within minutes of placing the order.
Hi Lyanne,
When you submit your order, we place an initial authorization for the entire order when you place it—this is a temporary hold on funds that will automatically drop off within a few days. The money is not withdrawn until the order ships. Once the order ships and the card has been charged, you will receive an email notification with your tracking information. Please note, if your order includes multiple shipments, you’ll see a charge for each item as it goes out. We’re sorry for any confusion or inconvenience this may have caused you.
Customer Service Department
Uniform Advantage
101 N. E. 3rd Avenue
Suite 2000
Ft. Lauderdale, FL. 33301
(P) 800.283.8708 (E) [email protected]
Visit us Online: www.uniformadvantage.com
I ordered 2 sets of scrubs for my best friend. They didn't fit so she returned them. I paid almost $93 and she sent me the return confirmation and that I will on be refunded $53 plus change and charged $8.99 to return them which came out of my refund. That is horrible. Uniform advantage should pay for the return. Customers paid money for them and the least the company can do is pay for the return. I'm losing almost $40. There is no where on the website explaining why don't get a full refund. I'm very disappointed and will make sure that I will not order again from uniform advantage. That's horrible customer service
Hi Toby!
I’m sorry for the inconvenience you experienced with our returns process.
We offer two options to mail your return to us for a refund or exchange. One: you may use the prepaid UPS return label included in your order to return up to 5 items for a fee of $8.99, which is deducted from your refund once your return has been processed. Two: you may also mail your items back through a carrier of your choice; no fee will be deducted from your refund through this option. We only refund the returned merchandise total; the shipping fee from your original order is non-refundable.
We would however, like to further investigate the discrepancy in your refund amount and would appreciate you replying with your order number so we may review and resolve your concern.
Customer Service Department
Uniform Advantage
101 N. E. 3rd Avenue
Suite 2000
Ft. Lauderdale, FL. 33301
(P) 800.283.8708 (E) [email protected]
Visit us Online: www.uniformadvantage.com
I have purchased scrubs from here a few times now. I have not been disappointed. They have a huge variety of patterns, styles and sizes. Scrubs fit great and look good too. I always get compliments on my new scrubs
I have purchase 2 uniforms from UA recently. I absolutely love the uniforms and the turn around time is amazing! I had my purchase in 2 days!
My scrubs are so soft & comfortable I will never buy elsewhere again. Fast delivery & great customer service. Love love love UA
With this uniform I feel very comfortable, it is light, fresh and does not need ironing.
If you like a tight fit, I recommend ordering one size less than your measurements.
I love UA, and I tried FIGS, and honestly will say that the movement fits and feels way better! FIGS was too tight for me, and the UA movement scrubs are so comfy, definitely will be buying from here for the long haul!
Extremely disappointed with the feel and color shade of the 4 items I rec'd. I ordered two black scrub tops and two black scrub pants... all four items are a different shade of black... this makes it hard to wear as a set. The "Butter Soft" brand is far from soft... it's a stiff material that doesn't flow with body movement. Unfortunately, I washed the items thinking they would "loosen" up to soften them a bit and was even more disappointed on the feel after I washed them.
The return policy does not apply since I washed them on the day I rec'd them. The only good thing about this purchase was the shipping was fast.
Stick to uniform shops in your area if you can so that you an try items on and feel the quality of the material.
:(
Dear Shannon B.
We are very sorry that you are disappointed with the quality of the products received; we strive to provide the best quality at the most affordable price to our customers.
We would like to investigate in more detail to provide a satisfactory resolution and would appreciate it if you can reply with the order number or email address linked to the account the purchase was made to review and resolve your concern.
Again, we are very sorry for any inconvenience this may have caused you and we would like the opportunity to better serve you in the future.
Warmest regards,
Customer Service Department
Uniform Advantage
101 N. E. 3rd Avenue
Suite 2000
Ft. Lauderdale, FL. 33301
(P) 800.283.8708 (E) [email protected]
Visit us Online: www.uniformadvantage.com
I love UA, they have a great selection of colors, sizes, brands, and designs. Any time I order from them I receive my order within the week. Returns and exchanges are simple and easy. I have even used their facebook customer service chat with ease. I continue to shop here because it is affordable and the scrubs are amazing quality.
I've been buying UA scrubs for 8 years now and don't want anything else! They are comfortable and keep vibrant colors after being washed. I recommend UA to all health care workers
Allows great service every time I've ordered anything from them. Highly recommend to any healthcare professionals to shop here.
I don't shop anywhere else for my uniforms! Best selection, best deals, best quality! And I have been a nurse for 40+ years! Love this place!
Answer: Hi, Steven. Thank you so much for shopping with Uniform Advantage. I'm very sorry you have not yet received what you ordered. Customer satisfaction is very important to us, and we definitely want you to get your merchandise. Without your contact info or order number, though, I'm not able to look up the details. Please contact our Customer Service department and we'll be glad to assist right away. There are several ways to do that. You may call 800.283.8708 (Monday to Friday, 7am to 11pm, Saturday 10:30am to 6pm, Eastern). We can also take care of you by email or live chat; see our "Help" web page to do that: https://www.uniformadvantage.com/pages/misc/secure/customer-service.asp. However you decide to do it, please do get in touch right away so that we can make sure you get the scrubs you need. Thanks for being a Uniform Advantage customer! -Robin Grose, Customer Service Specialist, Uniform Advantage
Answer: Hello Renee Thank you for shopping with Uniform Advantage. International discounts may vary from the discounts that we offer in the United States,. You may check our current discounts in Canada here: https://www.uniformadvantage.com/sale.html Thank you for choosing Uniform Advantage. We hope to have the chance delight you with an order very soon. Best regards, Uniform Advantage ® | Customer Service Email: [email protected] Website: www.uniformadvantage.com Other questions? help.uniformadvantage.com
Answer: Hello Martha, Thank you for shopping with Uniform Advantage. Would you be so kind as to reach out to us via telephone, chat, or email to help you answer any questions you may have? Best regards, Paul Castro. Uniform Advantage ® | Customer Service Email: [email protected] Website: www.uniformadvantage.com Other questions? help.uniformadvantage.com
Answer: Hello Cledith, Thank you so much for shopping with Uniform Advantage. I would be glad to assist you with your exchange information request. Our U.S. shoppers have two options for completing an exchange order with UA. Option 1) Order your exchange item today by placing a new order that will ship free! Please return your item(s) for a refund using our easy, online returns portal. https://returns.narvar.com/uniformadvantage/returns Once your return has been initiated, you will receive a Free Shipping link in your return confirmation email. You may then click the link to place a new order for your exchange item(s) online now, rather than waiting until we receive your return package. Options 2) Send your exchange request with your returned items. Please return your item(s) for a refund using our easy, online returns portal and follow the steps listed above. Next, download and print the following exchange form. Please ensure the form is filled out completely and enclose it with the items(s) you are exchanging. Please contact our Customer Service department if you have any issues and we'll be glad to assist right away. There are several ways to do that. You may call 800.283.8708 (Monday to Friday, 7 am to 11 pm, Saturday 10:30 am to 6 pm, Eastern). We can also take care of you by email or live chat; see our "Help" web page to do that: https://www.uniformadvantage.com/pages/misc/secure/customer-service.asp. Thank you for being a Uniform Advantage customer. -Paul Castro Uniform Advantage
Answer: Hi, John! Thank you so much for ordering from Uniform Advantage. When your order is shipped, you should receive an email with the tracking details (provided we have your correct email address). If that did not happen or if you have lost that information, we'd be happy to track the package. Simply contact our Customer Service department either by live chat or telephone (during business hours) or by email, and one of our agents will be glad to assist you. Visit our "Help" page for details on how to do this: https://www.uniformadvantage.com/pages/misc/secure/customer-service.asp Thanks again for being a Uniform Advantage customer! -Robin Grose | Uniform Advantage Customer Care Specialist
Answer: Hi, Trisha, Thank you for considering a Uniform Advantage purchase. We know it can be quite a challenge to find the right fit for clothes when shopping online. Sizing can vary so widely from one item to the next, depending on brand, fabric, and style. For this reason, we provide a size chart specific to each individual item on our website uniformadvantage.com. Just go the page that shows the garment you are interested in and click on the link "Size Chart & Fit Guide" right below where the available sizes are shown. These charts indicate the actual body measurements (not garment measurements) that correspond to each size, so if you know your own measurements, you can choose the best size to order. Keep in mind, though, that, individual preferences as to how close to the body the clothes should fit also influence which size is the right one in each particular case. We always recommend that you try your purchased items on before washing them, just in case they would need to be exchanged for another size. Often our pants (and occasionally skirts, dresses, or other garments) will be available in Petite or Tall in addition to regular length. As a rule of thumb, we generally recommend the petite length for people 5'4" and below. Again, though, personal preference about how long we want our clothes to be is also important. The size chart will tell you the inseam length of the pants so you can have a more accurate idea of what length is best for you. Please don't hesitate to contact us if you need additional information. You can call, live chat with us, or send us an email, and one of our knowledgeable, friendly customer service agents will be glad to assist. You'll find details on how to get in touch with us on our 'Help" page: https://www.uniformadvantage.com/pages/misc/secure/customer-service.asp. Thank you again for your interest in Uniform Advantage merchandise. We hope to have the chance delight you with an order very soon. Sincerely, Robin Grose | UA Customer Service Specialist
Answer: Hi, Celia! Thank you for your inquiry and for shopping with Uniform Advantage. As you may know, we carry merchandise from many different brands, including our own UA exclusive lines. The Cherokee brand has a lot of loyal followers, and we are delighted to be able to provide our Cherokee enthusiasts with their uniforms. The colors you've mentioned are mostly spring/summer seasonal hues. We, too, are eager to see these light, cheery colors arrive! They will start to show as available early in 2022. It's hard to get exact dates of when items of a particular color or style will become available, especially with the current supply chain difficulties. Keep an eye on our website (and sign up to receive our paper catalogs, if you like) at UniformAdvantage.com. Thank you again for being a Uniform Advantage customer. Happy New Year! Robin Grose, Customer Service Specialist, Uniform Advantage
Answer: Hello, Annabel, and thanks for shopping with Uniform Advantage! The answer to your question is Yes, you may exchange items purchased online in one of our brick and mortar stores. We currently have nearly 30 retail locations to serve you in 9 different states; to find the one nearest you, simply visit our web page https://www.uniformadvantage.com/stores/. We also strive to make shipped-back returns/exchanges as easy and hassle-free as possible. Complete information about returns and exchanges may be found on our web page https://www.uniformadvantage.com/returns/. If you have other questions or need additional help, please don't hesitate to contact us either via email, live chat, or by phone. Details about how to use any of these methods can be found at https://www.uniformadvantage.com/pages/misc/secure/customer-service.asp. Uniform Advantage appreciates your business! Sincerely, Robin Grose Uniform Advantage Customer Service Specialist
We take pride in our reputation and position in the world of professional uniforms and scrubs. For more than twenty years, the name Uniform Advantage® has meant: style, quality and above all, customer satisfaction.
Since its inception in 1985, Uniform Advantage has grown from having a single South Florida Uniform store to operating 30 Scrubs stores in key cities across the U.S.
In 1994, our company began manufacturing its own line of scrubs called UA Scrubs®. Since then, we have continued to upgrade our UA Scrubs® line to several more unique medical uniform brands to cater to each of our customer's needs and preferences. The UA Scrubs®, Happy Scrubs® and Butter Soft Scrubs® brands have become "standards" for medical uniforms & nursing uniforms.
Since adding a medical scrubs catalog in 1995 and a website in 1997, we continue to provide our style, quality and customer satisfaction to a progressively larger market both nationally and, more recently, globally...


Hi Amanda,
We located the transcript of your chat with one of our customer service agents from 2/19/22, and it appears the chat was disconnected before your issue could be fully resolved. Please reply with your order number or call us, as we are eager to take care of this issue for you.
Customer Service Department
Uniform Advantage
101 N. E. 3rd Avenue
Suite 2000
Ft. Lauderdale, FL. 33301
(P) 800.283.8708 (E) [email protected]
Visit us Online: www.uniformadvantage.com