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UNice is specialized in premium quality 100% human hair wigs, weaves and extensions, etc, and all products are manufactured in-house. Our target customers are mainly African American women in North American area.
We believe perfect hair is a reflection of confidence. Confidence makes you feel empowered; it is part of how you express yourself. Because UNice understands how you wear your hair, we provide the most comprehensive options to suit your style, whether for a girl’s night out or a professional meeting. You CAN NOT BE DEFINED and should not be limited.
Works of art are what we create. We devote significant resources to technological innovation and product development to meet your evolving needs. Our hair is fuller and lasts longer, groomed using industry-leading methods to produce the best natural look and feel. Our HD lace cap uses only Swiss lace, hand-sewn with minimum knots, offering the most comfortable and breathable option on the market.
UNice Reviews Summary
The company enjoys a generally positive reputation, with customers frequently praising the quality of products, particularly wigs, and the effectiveness of the user-friendly website and app. Many reviews highlight the helpfulness and responsiveness of customer service, especially in resolving issues related to orders and shipping. However, concerns about shipping delays and inconsistent communication have been noted, with some customers expressing frustration over unresponsive support during critical times. Overall, while the product quality fosters loyalty, improvements in shipping practices and customer support responsiveness could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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There weren't any discounts at the end. It was sort weird navigating from one to the other, a the wig doesn't stay in place. I had requested for a refund and whatever needed to be for a refund, moving forward, customer service is horrible… I still haven't heard anything as to what I needed to do regarding a return/refund. Period.
My order wasn't complete but customer service was very helpful with corrrecting and resolving the delay. Amazing hair. Will order again
Lots of options to choose from and the prices are very reasonable
Thankyou 😊 Too many beautiful wigs to choose from! But once chosen purchasing is a breeze.
Fast, efficient, exactly as pictured. I will continue to be a customer!
I love the quality and price of the wigs that unice offers! Thank you for making affordable quality wigs. However, the wig I received was too thin and too shiny and had bangs which i dont ever wear. Not the wig I ordered,
Hi, Sherry, we are so glad to hear that you do like our hair’s quality and price. And we do feel sorry that you don’t like the density or color, our people have helped you to return, we will follow the returning for you. If you need anything else, pls contact us freely.
By the way, we indeed thanks for your liking about our brand at the first place. If you could offer us another chance, we won’t let you down! And our specialized customer service will be here all the time.
Sincerely,
The UNice Hair Team
Pretty easy to navigate the website. Love the options! This wig has a bit of a smell though
After spending close to $100 they sent email saying the wig is not available it will take 30 days to make…WHAT? And I also I also wanted the BOGO deal but one wig was removed from order they told I didn't use the right code. So after several emails, text and threats I finally received my product! It was super upsetting and I'm a first timer here. They need someone who speaks fluent English and not try to come up or scam anyone. I had to tell the truth
Hi, Starr, we are so sorry for inconvenience we made before, and we indeed thanks for your liking about our brand at the first place. And we do feel sorry that the delay caused by the customization before. And we do feel shamed about what you’ve been through. In the near future, we will definitely upgrade our customer service. And we really thanks for your advice to our service.
Please take our sincerest apology for that we can’t find your order without your full name “Starr K.”. If possible, could you please leave us your full name or email address here? So our specialized customer service can get in touch with you and fix the problem asap. Waiting for your reply.
Sincerely,
The UNice Hair Team
So quick and easy add foundation to match my skin tone but still big for me…will try the tabs.
I purchased the wig in Oct 2024 and was putting it on in November 2024. To my surprise the wig was practically bald in the front. I disputed on affirm after making three payments on it. It took months to get results for my refund, which was denied. Unice has the product so they have my money plus the product. I'm stuck with nothing and this just isn't fair. They have texted me telling me that they reported the last payment as delinquent. I plan to see what else I can do to resolve this. I just thank sitejabber for allowing people like me who get the short end of the stick.
Hi, Denise, we are so sorry for inconvenience we made before, but we can promise that our hair is 100% human hair and what we sent to our customer all have great quality. And we indeed thanks for your liking about our brand in the first place. And we do feel sorry that the wig didn’t meet your expectation about the quality, which we didn’t expect. And we are so sorry for the whole bad experience.
Please take our sincerest apology for the inconvenience, our specialized customer service will contact you to fix the problem asap. If you need anything else, pls contact us freely.
Sincerely,
The UNice Hair Team
Super easy experience, fast shipping and I actually love my wig!
As always the quality of the wig is great. I will say I'm not the fondest of the coloring job. I was expecting it to be darker and it was lighter and the way it was dyed makes the roots look uneven and not very blended. But overall still I good wig.
Best so far just put on a go. I loved the flatness and fullness and hair had no smell
UNICE A Hit Every Time. I've Never Gotten A Bad Wig.! I'm So Happy I Was Put Up On Game I'll Never Buy From Another Vendor UNICE Has THE One Stop Shop I've Been Searching For. I Was THIRSTYYY So It Felt Like Agessss but The Wig Shipped & Arrived Pretty Quick
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Hi, Myra, we are so glad to hear that you indeed like this wig, and sorry to hear there’s no reply. But we checked our inbox email, there is no message from you. So we will send our specialized customer service to contact you asap, then we can help you to return asap. And we indeed thanks for your liking about our brand in the first place. If you need anything else, pls contact us freely.
Sincerely,
The UNice Hair Team