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Ultra Sabers has a rating of 4.6 stars from 19,656 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ultra Sabers most frequently mention customer service, mystery box and high quality. Ultra Sabers ranks 143rd among Toys Store sites.
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Everything is great, there was a problem with my order, missing charger and coupon rewards... But I sent an email and everything was solved within minutes, a minor annoyance. Customer service is excellent will deal with again
There are a lot of options to choose from...so lots of description to read through in order to understand what you're purchasing. Overall, great experience.
Had a small problem where I thought the bulb had died, after contacting customer service it turned out that the Li-ion batteries had become "fully dead" meaning they wouldn't recharge because I had left them idle in the saber for too long, after purchasing some new batteries the saber ignited immediately.
Loved it! Looking forward to future orders!
I could not believe how quickly my saber arrived after ordering! I had a great idea of what the saber would be like using youtube reviews and the saber forum, and it still managed to exceed my expectations! I did manage to strip my retention screw within the first 5 minutes of opening my package (do not over tighten), but as soon as I got it out I went to a hardware store to buy a better one than the standard screw that is shipped with the saber.
So impressed with the service and the impressive product that we have received. So impressed I've bought more sabers as Christmas presents!
Great website and awesome products!
Gifts for a wedding, hope they come in time :)
The whole shopping process felt very good, very streamlined. However, I have sensitive eyes, and light text on a dark background is very straining. I wish the background/font for the website was different colors (Ideally white background, black text).
I really liked my light saver it was made really well the only thing I did say is a week after I received the item I got a tax invoice and had to pay an extra £20 after I had paid everything
I love these sabers!
AWESOME! AWESOME! AWESOME!
Very fast delivery, great item.
Was ok, frustrated on shipping, billing troubles that blocked a previous order, had to use USPS.
I called in and the woman on the phone answered a lot of my questions. Very professional and helpful.
Fast shipping, good packaging, amazing product.
Overall fast process when it comes to ordering
Before: Well, the randomness is really confusing. But other than that it is all good. Customer service replied really fast and patient too.
After: Light Sabers are a thing everywhere. The quality received is excellent! There are some things that I feel could be better though. The amount of hot glue used to stick the inner films to the saber, located at the opening could be reduced and made more efficient. Perhaps the saber could be a little bit longer. It is kind of too short. But other than these minor complaints, all is good in the light of the force.
Ordered two mystery boxes, and one had premium sound. I am pleased with the quality of both hilts. They are very well made
I was able to receive the products sooner than I excepted.
And the quality of your lightsaber is so good! My friends and I enjoyed the duel using them!
Thanks
Answer: Hello Dale R. What I can tell you is that Ultrasabers reside in Texas and I live in Southern Québec, in Canada. It took about 4 days for the two Sabers I ordered to get to me. That is extremely fast by my experience. I've been doing mail orders since 1995, between once a month to 4 times a year. In that time, I have never seen such speed. Hope this helps.
Answer: Yes as far as I know all the hilts are made from aircraft aluminum
Answer: Currently it says they have a 4 week lead time meaning it should take 4 weeks to complete. However this is not accurate. I recently received an email saying that they were updating their lead times to be more accurate. Back to your question though. As you know we are stuck in a pandemic. This makes it hard for their providers to give them all the parts they need. So, it takes at least a couple more weeks currently to finish orders.
Answer: They don't respond at all to emails or at least very rarely
Answer: Thank you for your interest in Ultrasabers. Please email us at [email protected] or [email protected] and we can answer your questions. We also have Live Chat available on the website 9 am to 5 pm CST Monday through Friday.
Answer: Yup they are from the USofA - I got mine from them, Im based in Australia so I had the same concerns - but the customer service it outstanding. They are expensive but well worth it!
Answer: We live in the same state and can't even get them to ship us ours. Its been 4mo with no luck
Simply put, we make awesome lightsabers. The bottom line to Ultra Sabers is quality of product, affordability, and superb customer service.

