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Ultra Sabers has a rating of 4.7 stars from 19,658 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ultra Sabers most frequently mention customer service, mystery box and high quality. Ultra Sabers ranks 143rd among Toys Store sites.
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I think you need to add an actual tracking number when you ship a package instead of making people sign back into your site. If they do not set up an account they have no way of knowing when they will get their order.t
The costumer service was great and the buying process was easy to follow. I am excited purchasing my first ultrasaber.
Gray text on black background is a bit rough to read at times... or I may just have bad eyes :)
Purchased the saber but when it came I was dissapointed as it was a very basic model. Just an oversized torch. Gutted
I got an ultrasaber as a Christmas gift for my 9-year old nephew. He received it shortly before the release of episode 8, which we also watched together. The look on his face as well as the appreciation he shows for this gift is totally worth the extra cost. His experience is the closest to the real star wars lightsaber experience. Thank you ultrasabers.
Always happy buying from ultrasabers. Quality product with fast turnaround.
Always great fast service,love your sabers!
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Everything was easy to find, and the process was simpler than I expected on mobile.
So exciting...I've wished and waited for over 35 years for something like this. Ecstatic!
I recommend ultra sabers to everyone. I do have a question. I purchased the broodguard saber. How do you replace the batteries. I don't want to ruin the saber.
Their customer service is on point and responds right away. Addressed my concern and helped in every way. In regards to the sabers waiting patiently for them to arrive.
This is a generic comment. Also I got two mystery boxes. They were certainly mysterious.
It was very quick and easy... The secon order was even easier considering it already has all our information saved.
I got a mystery saber last month and I was soo happy with the quality that I decided to get my main cosplay saber from you guys and gals!
First time purchase and getting a mystery box for my fiancé! Very excited!
Really like the customisation availability so I could tailor make the Saber of my dreams to my requirements! V excited
Your website is so easy to navigate! Thank you!
The overall Experience was great, the site was easy to navigate and the product was as expected.
Answer: Hello Dale R. What I can tell you is that Ultrasabers reside in Texas and I live in Southern Québec, in Canada. It took about 4 days for the two Sabers I ordered to get to me. That is extremely fast by my experience. I've been doing mail orders since 1995, between once a month to 4 times a year. In that time, I have never seen such speed. Hope this helps.
Answer: Yes as far as I know all the hilts are made from aircraft aluminum
Answer: Currently it says they have a 4 week lead time meaning it should take 4 weeks to complete. However this is not accurate. I recently received an email saying that they were updating their lead times to be more accurate. Back to your question though. As you know we are stuck in a pandemic. This makes it hard for their providers to give them all the parts they need. So, it takes at least a couple more weeks currently to finish orders.
Answer: They don't respond at all to emails or at least very rarely
Answer: Thank you for your interest in Ultrasabers. Please email us at [email protected] or [email protected] and we can answer your questions. We also have Live Chat available on the website 9 am to 5 pm CST Monday through Friday.
Answer: Yup they are from the USofA - I got mine from them, Im based in Australia so I had the same concerns - but the customer service it outstanding. They are expensive but well worth it!
Answer: We live in the same state and can't even get them to ship us ours. Its been 4mo with no luck
Simply put, we make awesome lightsabers. The bottom line to Ultra Sabers is quality of product, affordability, and superb customer service.

