Ultra SabersReviews 19,656

Had no issues with my original order, it arrived and worked perfectly for over a year. The batteries inside the pack exploded, I suspect due to cargo-cabin pressure when I moved and took the saber with me in my luggage on a plane, and I sent it out for repairs. Initially it looked like the saber was lost and I was very frantic about it. I heard nothing back for almost three weeks and I was worried that it had been lost in the mail on its way to the manufacturers. I emailed someone in customer service and they said they hadn't seen it. About a week later someone from the repair section emailed to say my repairs had been completed, so apparently it had been there the whole time and the departments hadn't been in communication with one another. Not a problem in the end, but still a pretty stressful time. They knocked five bucks off the repair cost so that was nice. Still, when I got the saber back, despite being in great working condition again, I noticed that the base is very scratched up on the bottom and that there is a dent and subsequent paint chip at the very top of the emitter which was not there when it was sent out. Maybe it got damaged on the way over, I don't know, but I was sad to get it back working fine again, but with damage to the exterior. Still everyone is very nice there at ultrasabers.

I have had 3 orders from ultrasabers and all had issues that were poorly dealt with.
I am writing this review not out of anger but out of caution for others expectations.
Most annoyingly, my recent order (one month) i recieved an email weeks after i had ordered attempting to get me to get a different saber because of stock issues. They offered 3 lesser valued sabers and even said i would have to pay $10 more for one option(lesser value)! After mentioning canceling my order they promptly had my original item in stock and shipped it.
The first one they didnt send the stand that i purchased and replied saying that it was in the box...
The second order(over a month) included a saber with sound that is significantly muffled and makes a buzzing noise. Sent them pictures and video and after many many days of trying to communicate via email and i opted to just deal with it and avoid waiting for a month again for my saber.