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Ultra Sabers has a rating of 4.6 stars from 19,656 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ultra Sabers most frequently mention customer service, mystery box and high quality. Ultra Sabers ranks 143rd among Toys Store sites.
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Perfect item. Looks great on display with my maul bust. Only negative was the delivery time.
Very happy customer
Customer service is awesome, esp with their instant online chat experience! The forums are jammed packed with information. My saber arrived beautiful and safe, though it was almost larger than I expected it to be! I went all in and order the diamond package, so the more I play around and fine tune my blade, the more I will learn!
Awesome lightsaber! Great color, awesome weight and good trip
Long wait before expedition. (Almost 2 weeks). The blade plug screw doesn't fit well, I nearly broke my screw wrech trying to unplug the blade.
I'm disappointed because the first time I ordered everyrhing was great...
Nice quality, more than I expected. Hoping to buy more from y'all soon! This review is kinda tedious, but I appreciate the importance of customer feedback to y'all... you are a good company, but I wish prices were cheaper. Beyond nitpicking things, it was a fundamentally good product for a present and very appealing to those who are fans of a long ran series! Thank you and God's with y'all, amen!
Smooth and intuitive, all good
Overall, I am 100 percent satisfied with my Ultrasabers experience. The sabers I ordered are beautiful. They are to become the centerpiece to my collection! I would very much like to go on the Message Board and post a review, not only for these two sabers, but also for the free saber I won in the Spring raffle. I attempted to log on to the Message Board, but cannot find a way to allow it post my very positive reviews. Would it be possible to advise me on this? I went to the Rules section first and still can't see any way to post...
Excellent sabers and great shipping! I'll be buying more sabers!
So far i have bought several items from ultrasabers and have been very pleased with the results.
Was very pleased to receive the actual hilt I was originally looking at to start off with. Not sure what color the LEDs are meant to mimic but is a light greenish ice blue mix. Other then that it is amazing. Can't wait to get another that has sound... I'd send a pick but my phone won't download it to jpeg format...
I don't know the business process, but a future improvement to the website could include a processing countdown. Say "queued x days", "work started" "testing lab", things to that effect.
Product was just as good as expected, and response from customer service about assembly time was prompt. Loving my new ultrasaber.
I got the aeon LE V4 it's a good quality light sabe and the mystery box is a fun surprise i'll Probably do it again
Ultrasabers continues to produce quality sabers, delivered faster than anyone else. And the sabers are awesome.
Well it was at the fanx in salt lake city so it was really quick in delivery time :)
It's pretty good. Probably gonna order more
The saber is amazing can't put it down me and some friends have been dueling and the heavy grade blades is so strong its perfect. The delivery time was insanely fast. It is well built and also a great costume prop. Definitely recommending to others.
For what they are, Ultrasabers provides a decent product at an excellent price point. Very satisfied with my purchase.
When I originally purchased my Ultra Saber I requested a change to the Grand Master and after a few days of waiting, I had a response from Marlena. She was quick to respond and I was able to upgrade my hilt and I received a shipment notification 3 days later. After 3 more days I received my new Ultra Saber and the quality was nice. The only gripe I had about it was one spot on the side where you can see a center punch was set in it during the machining process. Other then that, the quality is nice and accurate. The engraved areas look very good and the quality of sound and lighting is amazing! I'm still experimenting with the Launcher and changing the pulse frequency to every.2 seconds to give it a more lively and energetic look. The Launcher is kind of difficult to use but if you spend enough time to mess around with it, then it's no problem at all. All in all, good quality; great customer support, good shipping time. Overall: 8/10! Can't wait to order some more sabers soon!
Always a fantastic buying experience when shipping with ultrasabers!
Answer: Hello Dale R. What I can tell you is that Ultrasabers reside in Texas and I live in Southern Québec, in Canada. It took about 4 days for the two Sabers I ordered to get to me. That is extremely fast by my experience. I've been doing mail orders since 1995, between once a month to 4 times a year. In that time, I have never seen such speed. Hope this helps.
Answer: Yes as far as I know all the hilts are made from aircraft aluminum
Answer: Currently it says they have a 4 week lead time meaning it should take 4 weeks to complete. However this is not accurate. I recently received an email saying that they were updating their lead times to be more accurate. Back to your question though. As you know we are stuck in a pandemic. This makes it hard for their providers to give them all the parts they need. So, it takes at least a couple more weeks currently to finish orders.
Answer: They don't respond at all to emails or at least very rarely
Answer: Thank you for your interest in Ultrasabers. Please email us at [email protected] or [email protected] and we can answer your questions. We also have Live Chat available on the website 9 am to 5 pm CST Monday through Friday.
Answer: Yup they are from the USofA - I got mine from them, Im based in Australia so I had the same concerns - but the customer service it outstanding. They are expensive but well worth it!
Answer: We live in the same state and can't even get them to ship us ours. Its been 4mo with no luck
Simply put, we make awesome lightsabers. The bottom line to Ultra Sabers is quality of product, affordability, and superb customer service.

