Ultra SabersReviews 19,656

At first the batteries were faulty they seemed to discharge extremely fast and the charger was missing in original order, but they sent new batteries and the charger right away. Everything was packaged nicely and no damage was done to the item.

They have also been really responsive to any questions I had.

It is a really cool Saber, but I feel like it was a bit overpriced for what it is. What do I know though as it seems most custom sabers out their are around the same price.

The reason for the star loss was due to the lack of battery power available, I know I can personally add bigger batteries or in this case possibly longer batteries but I wish It had a longer battery life. The new batteries I can get around an hour life. The batteries can be a pain in the $#*! to get out and I always feel like I'm going to break it. Something this valuable should have a wrist strap (like wii remotes) I almost dropped it like 3 times already lol..

With UltraSaber, it has been my experience that there is no such thing as a return, and customer service/support rarely answer emails and never answer phone calls. I had issues with a defective saber and contacted them within three days (per their ridiculous policy) to start return. After several attempts to reach them about initiating a return I received one snippy email from customer support with a list of things to try which did not resolve my issues. No response when I told them this.

I decided to send product back per their policy. UltraSabers confirmed receipt of items and, despite several emails asking for my refund, they never gave any money back or store credit.

Finally, I initiated a chargeback through my credit card, and was surprised by all the lies that UltraSaber tried to make up after already admitting to receipt of the items.

At the end of the day, I am still without any compensation for my $500 purchase and UltraSabers does not appear to care. It has been a year now since the purchase so I do not expect anything will change.

Strongly advise anyone seeking a lightsaber purchase to go elsewhere. The folks at UltraSaberare, in my opinion, unethical and not worth the hassle when things go wrong.

I didn't order through the website, I bought mine at the Salt Lake Fanx Convention. I had some questions, and they were all answered by a particularly helpful and friendly staff member. I bought and received my product promptly, and I've been satisfied with the quality. I'm curious now that I'm an owner of the product if the circular impressions made by the Allen key tension screw will deteriorate the blade of the light saber overall over time, and weakening it to the point where it becomes unusable in the foreseeable future. I'm also curious if I should keep placing the screw in the same indents. At this point those are my only concerns, but as far as all other aspects of the product and customer service, I've been satisfied immensely.