Ultra SabersReviews 19,656

I placed my order on December 31st, and I understood that it was going to take a while to get it processed and shipped. So I waited. Finally the month mark hit and I started to email. I heard nothing back until a week later. I sent 5 different emails. Finally when I heard back, the guy who emailed me back said he was going to make sure that my saber was shipped within the next few business days. And finally I received it. Great shipping time once it finally shipped, horrible customer service.

I placed my order for 2 sabers on 12/25/19. I know that they would be busy. They took my money immediately, shocker! But weeks went by and not change in my status. I emailed them and got an automated response that someone will respond shortly. About 2 weeks later and I tried again and got the same non-response. I called the company and left a message but they said that the best way to reach them is by email. Well not much good that will do when they say that they respond but don't.
I am hoping that if I ever actually do get my products that maybe they will be of better quality than the customer service that is provided by the company.

Update 2/19 - received email from the company on 2/13 apologizing that my order after 7 weeks had still not shipped. They promised that it would ship within 1 to 2 days and gave me a 20% discount on my next order. Well here we are 7 days later and still not shipped and no contact from yet another follow up email back to the individual that emailed me. Guess I am going to have to put my retainer to work and contact the BBB. They obviously don't care, they get your money and don't deliver any product. I was hoping that after being contacted by someone named Joshua, I might finally get the product I used to be excited about.

I ordered 2 mystery boxes and received them in 3 days. Which is about a month faster than previous orders. That awesome... the downside though, they were 100% used. Scuffs all over the blades and damage to the hilts. I did recieve one with sound and I did no have to pull the tab from the batteries to activate it. I've spend far too much money on this company to recieve products of this poor quality. I will not be ordering again. Very disappointed