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Ultra Sabers Reviews Summary
Ultra Sabers has a rating of 4.6 stars from 19,656 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ultra Sabers most frequently mention customer service, mystery box and high quality. Ultra Sabers ranks 143rd among Toys Store sites.
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Ordered 2 mystery boxes and one was completely broken - it was smoking and burnt out almost immediately after unboxing. We were not contacted by support after several emails.
Ultrasabers is honestly phenomenal, I was given a expected lead time of 4 weeks but due to influx of orders of course it took a little longer than expected. Shortly after the expected lead time I received an email that I assume is automated asking if I received my order or not and if so to provide feedback. I was a little confused at first so I contacted support to see if it was an automated email and my order was still truly processing, or if I was supposed to have received it but didn't have my order and neither did my landlord offices at my apartment complex. Laura got back to me the next morning and had informed me my order would ship out within 1-2 business days and apologized for the long wait time. I had no issue with the wait as I know it gets tough when orders start coming through in higher volume than expected and since they do keep their team relatively small it's understandable, but despite that it does show that even if it's okay in my eyes they still hold the customer with enough value to get an order pushed through to reduce the delay experienced and that is A+ service. When I did receive my order I was so pumped that I thought about calling in at work just to take it to my best friends house and show it off and try to talk him into saving up for one, but as a customer service representative for a different company I couldn't do that in good conscience.
Placed four orders with Ultra Sabers since November last year. Only one order came on time and wasn't delayed way beyond lead time. Dozen+ emails sent to only have a reply once and not even fully fix my issue at the time.
They are a lazy company in areas such as CS that uses the excuse of being overwhelmed to not fully commit to getting orders done properly. Being overwhelm doesn't mean they can't update their lead times on the web page when ordering or send updates to customers who are way over the lead time. Especially if there is a back order or something of that nature.
How does a order for a charger and a pommel take over 6 weeks to ship?...
The order was delivered quickly and the product was in excellent condition. Still waiting on my other orders for sabers but I realize that there are issues with getting parts from china with everything going on.
I ordered my saver right after the new movie came out, so there was some delay with all their other orders. I messaged them about it and they responded within a day. My package was shipped and arrived quickly after that. Great customer service and a great saver.
The mystery box lightsabers shipped quickly and the products are great.
Great sabers. Will be ordering more for sure.
It was a fantastic purchase and I look forward to doing more business with ultra sabers
My son ordered his Light saber casing. We are wondering how to fill the light saber. Is it better for him to start over and have the entire thing done again or can he send the casing back and you finish it or can he order the parts and build it himself?
I ordered a pommel. I ordered it in black. It came in silver.
I contacted customer support.
Never heard back
I received the mystery box one week from the order so I was happy about that but the saber stand I ordered with it has yet to arrive. Other than that the lightsaber is awesome and I enjoy it very much
Shipped out the part in 24 hours. It got to my house in 2 days. I've ordered a few sabers from you guys now.
Would have prefered one with sound and a more interesting hilt as my first saber. Luck of the draw I guess.
Overall, other than the wait time due to being backed up(which is understandable) I was very satisfied with the customer service. I ordered my saber on February 5th, and received it almost a month later. The fabrication wait was listed at about 3-4 weeks with a 3-4 week wait time on top of that! I was a little upset, but I stayed patient, and I couldn't be any happier!
I'm never dissatisfied!
I wait my command
I ordered a small part as opposed to a fully customized lightsaber. I didn't expect it to be shipped ahead of sabers that require customization but it did arrive within my expected arrival wait time.
I understand Ultrasabers is suffering in their production process from the Wuhan incident, therefore, their slow production is understandable.
Ordering was very easy and it arrived sooner then anticipated. My son absolutely loves his Ultrasaber.
Overrun with orders, hard to get information.
For people outside the US the chargers are not plug and play. Need adapters to work.
It came surprisingly quickly.
From the business
Simply put, we make awesome lightsabers. The bottom line to Ultra Sabers is quality of product, affordability, and superb customer service.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members