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Ultra Sabers has a rating of 4.6 stars from 19,656 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ultra Sabers most frequently mention customer service, mystery box and high quality. Ultra Sabers ranks 143rd among Toys Store sites.
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Great products that are exactly as advertised. Took a while to ship but covid has slowed a lot of things down. Overall this is an amazing company with amazing lightsabers.
Took awhile to get here, went over the 4 week wait period, however it is covid season so I can't complain too much. Item is awesome and I am very happy with it. Looks good, sturdy, durable, vibrant color, and has good weight to it.
Beyond amazing sabers. So happy to finally have the lightsaber of my favorite character.
There is distinct rattling internally and the power button is lose.
I love these as full function sparing sabers
Great product, excited to personalize my mystery box.
Took longer than expected and the hilt i originally ordered was changed but I am happy with the final product.
Fast shipping time and great product
I was a bit worried about whether my order had actually gone through but customer service confirmed that it had. The wait was not very long considering the situation of the world. I LOVE the product, I cant get over how amazing it is. Like a dream come true!
Loved it, the process was great
Slow delivery but I'll attribute that to COVID-19. Great quality product I hope the shipping gets faster. Will order again.
I love, fits well and durable
My order arrived much quicker than I expected, as this was my first custom order from Ultrasabers. I was, and remain, very pleased with my saberstaff. It's held up incredibly well thus far. I only have 2 minor complaints. The first is that the standard (AAA) battery pack in each hilt doesn't fill the space inside as well as it should, and I needed to place something in between the battery pack and the pommel to keep it from sliding while moving the saber. My second, admittedly minor issue is that due to the placement of the LED assembly in one hilt, one blade ends up roughly an inch shorter than the other. All in all, though, I'm very pleased with my order and will likely order more in the future.
Good construction on the actual hilt body. But the internal electronics were not well made. The switch to activate the lightsaber came undone while trying to replace the batteries for the first time.
The lightsabers I ordered are even more amazing than I imagined! They are made extremely well and are perfect for either display or to use in practice. Will definitely buy another one soon!
Order arrived about 7 weeks late. No customer support, no response from Ultrasabers aside from automated responses and marketing emails. Very frustrating at the lack of communication from this company. Completely unprofessional.
The Sabers are pretty good and I really enjoy them. If only the company was better...
The lightsaber is very nice and good quality, my only issue was the delivery time but that is understandable with the current state of the country. Overall positive shopping experience.
Shipping took over twice as long as they advertise. No updates to my order to let me know what was going on. Overall Poor customer service. Sabers are great though just not worth the cost and poor experience.
Fast delivery for custom requested lightsaber. I perhaps waited 3 weeks for my order.
Sabers arrived in mint condition and are of excellent quality but time between placing order and shipping was way too off.
Answer: Hello Dale R. What I can tell you is that Ultrasabers reside in Texas and I live in Southern Québec, in Canada. It took about 4 days for the two Sabers I ordered to get to me. That is extremely fast by my experience. I've been doing mail orders since 1995, between once a month to 4 times a year. In that time, I have never seen such speed. Hope this helps.
Answer: Yes as far as I know all the hilts are made from aircraft aluminum
Answer: Currently it says they have a 4 week lead time meaning it should take 4 weeks to complete. However this is not accurate. I recently received an email saying that they were updating their lead times to be more accurate. Back to your question though. As you know we are stuck in a pandemic. This makes it hard for their providers to give them all the parts they need. So, it takes at least a couple more weeks currently to finish orders.
Answer: They don't respond at all to emails or at least very rarely
Answer: Thank you for your interest in Ultrasabers. Please email us at [email protected] or [email protected] and we can answer your questions. We also have Live Chat available on the website 9 am to 5 pm CST Monday through Friday.
Answer: Yup they are from the USofA - I got mine from them, Im based in Australia so I had the same concerns - but the customer service it outstanding. They are expensive but well worth it!
Answer: We live in the same state and can't even get them to ship us ours. Its been 4mo with no luck
Simply put, we make awesome lightsabers. The bottom line to Ultra Sabers is quality of product, affordability, and superb customer service.

