Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Ultra Sabers has a rating of 4.6 stars from 19,656 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ultra Sabers most frequently mention customer service, mystery box and high quality. Ultra Sabers ranks 143rd among Toys Store sites.
We monitor reviews for authenticity
It's very good just one thing it did not come with a thing that you can use to get the lightsabers together.
Amazing service and team, will work with you if any questions or concerns. I had concerns about my order right away someone was able to assist me thru email.
I ordered from Germany and it arived pretty fast besides that im very happy with my saber its a stunt saber and the color is right and all extras I wanted like the graving was there too. The only thing that you have to be carefull about is that you have to pay extra if it is shipped to another country.
FIrst set ordered may 10 and recieved june 10. Got email update when the order was sent plus tracking info. More or less about as well as expected considering the current crisis. Made second, larger order later and while it is moving on schedule did not recieve email update when order was sent, but tracking info was available on website.
The saber was awesome. May buy again if I want a $#*!o saber. Best lightsaber company in business. Great turnaround time.
The Website was very easy to use and I was very happy with my saber once it arrived. The only issue was the delivery time however it was worth the wait for such a cool saber.
I placed the order in April and just got the order in July. I emailed them numerous times for an update on my order and nothing ever came. A birthday present for my son ruined. I am not happy at all.
Cannot fault the item or the service I received. I made an error with my order which they were quick to rectify before shipping. Shipping was informative and fast and my item was well packaged. Really good craftsmanship and a brilliant saber.
Saber looks nice... but I chose the no windows in the emitter option. After waiting for 2 months to get my saber it turns out it wasn't even assembled right. Oh well.
Good quality Lightsaber in the world.
It would have been nice to be notified of backorder before i have to contact customer service after a few weeks of the order saying processing. Otherwise it was a good experience. Im planning on ordering a $200 grabbag in the future.
I was very disappointed with the lead time. Took 6 weeks to receive my order after contacting customer service 3 times for updates. I was told 4 weeks.
However, the sabers are cool and I'm glad I finally got them. I would like to order a couple more but I won't be ordering anything until the lead times go back to normal. 4-6 weeks is way too long.
Thanks!
Ultrasabers are always well crafted and durable.
I was missing things in my box and nobody has responded to my email about it and they show no sign of responding
This was my first order from ultrasabers. It took a bit to make and ship but I was happy to wait for a good product and I will tell you: it's absolutely worth waiting for. My saber was perfectly crafted and worked just as I expected. The obsidian soundboard is really really nice. I love the brightness the saber has, it looks almost real. The detail on the handle was also very well done, true craftsmanship. It does take a bit to get your purchase but its you are guaranteed something with quality. This is no fast food cheap company, it is worth every penny.
Very well made and look great. Have purchased 2 and will buy some more soon.
I got one grab bag and one custom, and I'm stoked with both of them! Helping pass the time in quarantine for sure
I ordered a set of color disks on the 9th of may. Got them the first week in june but my lightsabers i ordered from them the week before have yet to arrive. As of july 8th they haven't sent them and im unable to get any form of communication from them nor can i cancel my purchase. All and all very dissapointed and wouldn't recommend for the first time saber buyer. I would however recomend Kyberlight sabers. Their sound sabers are priced similarly to a "hero" stunt saber from ultrasabers and have much more modularity. All and all i just wish they would tell me whats going on.
I ordered a lightsaber on May 4th (because of course) and there was a while where I didn't hear anything from them. I gave them some leeway because of the pandemic and sent them an email and soon got one with a tracking number. Today I got the lightsaber itself and it's super cool. Would've been five stars if it weren't for the delay.
Very clear videos, insightful recommendations
Answer: Hello Dale R. What I can tell you is that Ultrasabers reside in Texas and I live in Southern Québec, in Canada. It took about 4 days for the two Sabers I ordered to get to me. That is extremely fast by my experience. I've been doing mail orders since 1995, between once a month to 4 times a year. In that time, I have never seen such speed. Hope this helps.
Answer: Yes as far as I know all the hilts are made from aircraft aluminum
Answer: Currently it says they have a 4 week lead time meaning it should take 4 weeks to complete. However this is not accurate. I recently received an email saying that they were updating their lead times to be more accurate. Back to your question though. As you know we are stuck in a pandemic. This makes it hard for their providers to give them all the parts they need. So, it takes at least a couple more weeks currently to finish orders.
Answer: They don't respond at all to emails or at least very rarely
Answer: Thank you for your interest in Ultrasabers. Please email us at [email protected] or [email protected] and we can answer your questions. We also have Live Chat available on the website 9 am to 5 pm CST Monday through Friday.
Answer: Yup they are from the USofA - I got mine from them, Im based in Australia so I had the same concerns - but the customer service it outstanding. They are expensive but well worth it!
Answer: We live in the same state and can't even get them to ship us ours. Its been 4mo with no luck
Simply put, we make awesome lightsabers. The bottom line to Ultra Sabers is quality of product, affordability, and superb customer service.

