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Ultius Reviews Summary
Ultius has a rating of 3.7 stars from 449 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ultius most frequently mention customer service, quality work and several times. Ultius ranks 26th among Academic Editing sites.
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I used Ultius for a paper that I waited too long to start on for my Masters class. I was a little hesitant as I have never used a service like this. It was really easy, I sent in the directions, sources I wanted to use and a brief description of what I wanted to include in the paper. My writer emailed me for clarification and I received my paper a day early. I got a 96% which is way better than I would have gotten if I were to have written it alone!
Great company to do business. Customer service oriented.
Hello Rodney,
Thank you so much for taking the time to leave your feedback! Being client oriented is very important to us, so we sincerely appreciate your kind words and we are thrilled that we were able to assist you!
Thanks again!
Dante
Ultius Client Support Representative
Call/Text: (702) 979-7365
Email: [email protected]
Thank you Ultius. You really help me balance out my projects this year. The professor really throw a lot of material which is due on a weekly basis. Thank you for helping me jungle three weekly assignments. Great work!
Hello Johnson,
We are happy to hear that we were able to assist you, it is always wonderful to hear when we are able to assist our clients with finding some relief from their busy schedules! Thank you so much for taking the time to leave your feedback!
Dante
Ultius Client Support Representative
Call/Text: (702) 979-7365
Email: [email protected]
I was swamped with assignments and needed a case scenario done in 2 days, I had it back and ready for review, not only on time, but early. I will use Ultius again.
Hi Robin,
Thank you so much for taking the time to leave your feedback. Services such as ours are intended to give our clients a little breathing room in their hectic schedules. I am so glad we were able to assist you!
Thanks again!
Dante
Ultius Client Support Representative
Call/Text: (702) 979-7365
Email: [email protected]
I found the writer very professional, and helpful. Paper was done in a timely fashion, and in the manner I requested
Hi Susan,
We are very pleased to hear that you enjoyed working with your writer. We are happy that we were able to assist you! Thank you so much for taking the time to leave your feedback!
Dante
Ultius Client Support Representative
Call/Text: (702) 979-7365
Email: [email protected]
Ultius surprisingly has good customer service and very talented writers. If there are problems with your order they will make it right, unlike some unscrupulous outfits. Most of the writers are true wordsmiths and write with great strength and imagery; all speak American English as their first language, and as a result there are no choppy, nonsensical submissions. If you're looking to hire an academic hit-man to ace your next paper -- Ulltius' cup runneth over with killer writers...
Hello,
Thank you for taking the time to leave your feedback.We are very happy to hear that you have had such wonderful experiences using our services! We are very fortunate to have some of the best American freelance independent contractors on our team! We are thrilled that we were able to assist you!
Thank you!
Dante
Ultius Client Support Representative
Call/Text: (702) 979-7365
Email: [email protected]
Thank you for providing exceptional service! I recommend to ALL! The quality of work is definitely worth every cent.
Hi Ashli,
It is awesome to hear from a repeat customer! We are glad to hear that you have found our services to be exceptional and appreciate your recommendation. We also appreciate the time you took in leaving your feedback! Thank you so much. =)
Dante
Ultius Client Support Representative
Call/Text: (702) 979-7365
Email: [email protected]
I would like to say that this service is amazing. I usually get atleat a 90% on all assignments.
Hi Dave,
Thank you for taking the time to leave your feedback. I am so glad to hear you believe our service is amazing! We have some amazing employees, freelance independent contractors, and clients. You know, the best products are often the result of specific and comprehensive instructions, so we would like to thank you for providing spot on details when it comes to your orders!
Dante
Ultius Client Support Representative
Call/Text: (702) 979-7365
Email: [email protected]
Scholarly writers, we'll versed,. Orders are timely. Excellent grammar skills; writers communicate with the clients. By doing this, there is less room for error. So far, I've received nothing but "A's" on my reports etc.
Hi Rosamond,
We appreciate your thumbs up! Thank you very much for taking the time to leave your feedback! =)
Dante
Ultius Client Support Representative
Call/Text: (702) 979-7365
Email: [email protected]
I have been using them for several years now and each time the quality of services that I receive is impeccable and the best and would continue using them for all my degrees. I have recommended them to family and friends and they also feel the same and have receive same services if not better and are extremely satisfied. I just love all their great writers with great attention to detail as well as their diligence and great work ethics, professionalism, quick turnaround and most importantly great company and best out there by far.
Hi Liz,
Thank you for taking the time to leave your feedback. We appreciate your kind words and are so glad we have been able to assist you and your friends and family. In addition, we especially love that you are a long time client. We try and establish working relationships with our clients, so your words brought a big smile to my face! Thank you so much!
Dante
Ultius Client Support Representative
Call/Text: (702) 979-7365
Email: [email protected]
They completely scuttled my thesis and turned it into something I couldnt even imagine to show it to my supervisor let alone submitting this draft. It was quite absurd.
Hi Courtney,
Thank you for taking the time to leave your feedback. I am sincerely sorry for your dissatisfaction and wondered if you could give me your order number? It is important that we deliver high quality content, so in the event that we do not, we try and fix it to the best of our abilities. We look forward to hearing from you.
Dante
Ultius Client Support Representative
Call/Text: (702) 979-7365
Email: [email protected]
I gave them my dissertation for the editing purpose, they made absolutely no effort to compliment my work with the formatting, and nothing was in accordance to what I had requested. I had to do it all by myself.
Hi Rachel,
Thanks for taking the time to leave your feedback. We are sincerely sorry for your dissatisfaction, and we'd love to resolve this by offering a credit, refund, or a revision. When you get a chance, can we get your order number? You can leave it here in a reply or email our Client Support Team at [email protected]. We look forward to hearing from you.
Dante
Ultius Client Support Representative
Call/Text: (702) 979-7365
Email: [email protected]
It looked like they were not going to write my paper at all! I had to edit it after paying for several days, all the revisions were senseless, cause it was written really poor since the very beginning.
Hi Jane,
I am sincerely sorry for your negative experience and I do appreciate you leaving your feedback. When you get a chance, please email our support team with your order number in the subject line and reference this review, so the representative knows to forward your email to our Customer Support Manager. At the end of the day, we are only happy if our clients are
Happy. We look forward to hearing from you.
Thank you for your time,
Dante
Ultius Client Support Representative
Call/Text: (702) 979-7365
Email: [email protected]
This is a scam, I had a deadline of a week and my writer claimed that they had "computer problems". That is not my fault, and the company should have handled that. I am yet to receive my $230 paper or get any sort of refund. I will absolutely never order again, nor should anyone else.
Hi Lucci,
Thank you for taking the time to leave your feedback. I am sincerely sorry for your order's delay. Our writers are freelancers, so we depend upon them to deliver per their contractual obligations and update us should any emergency happen. Unfortunately, this emergency was out of your writer's control so she updated the editors this evening. In spite of the writer’s update, you are absolutely right in that the emergency is not your fault.
Delivery is our priority, so we wanted to see if you had room for an extension. If you do not, we will of course fully refund you. If you are able to give an extension, we can work out a partial refund for the late delivery. I apologize profusely. Your situation really is not indicative of our company’s services. I hope we can make it right.
Just so you know, I’ve alerted the Editor and Customer Service Representatives on duty. Please email Support at your earliest convenience.
We look forward to hearing from you,
Dante
Ultius Client Support Representative
Call/Text: (702) 979-7365
Email: [email protected]
I use this site for all of my essays and assignments! I've gotten good grades on all of the essays they have written for me! You communicate directly with the writer, so there's no middle man. Definitely recommend!
I was assured that my order would have met my deadline but unfortunately it did not. Nonetheless, I received a pretty good paper just as I expected! Of course no one can be perfect, right? I highly recommended! I paid $150 for 3 pages but it was worth every penny
I have used this service twice now and both times the order came in WAY after the specified time frame. This would't have been so bad if they had given me a heads up that this would be the case. Instead i was assured that it would be available when I needed it, of course when the due date rolls around the writer stops all communication so I am in the dark waiting for my order not having enough time left to finish it myself because they gave no warning that it would be over 2 DAYS LATE
Hi Jesse,
Thank you for taking the time to leave your feedback. We have been busier than we projected, but that really should not affect our clients, so I sincerely apologize for your orders’ delay. Typically, we partially refund late orders by the difference in the purchased delivery and actual delivery. Due to your correspondence in order 52924, we have processed a full refund. If that delay affected your standing, I apologize profusely.
Our services are intended to deliver model products; however, when products are delayed, our clients are unable to use them as guides. Thus, that delay is inexcusable on our part.
Regarding order 49416, you purchased a 24 hour delivery. Unfortunately, the instructions called for addressing the themes in a documentary and the documentary was not easily accessible because it was not available online. Thankfully, the writer was able to find another way, but it did cause a delay. As a tip, when using services such as ours, provide writers with every detail, including links to any videos or references that are not widely known.
Should you decide to try our services again, email support before placing your order, and reference this review. We’d like to offer you a special 15% discount as a token of our apology.
We look forward to hearing from you.
Dante
Ultius Client Support Representative
Call/Text: (702) 979-7365
Email: [email protected]
I have spent hundreds on this service, and it worked well up until last week. That's where it all goes down hill. One major paper was purchased for upwards of $150 and a timeline was set. They did not deliver the paper until 4 hours after the timeline and I was forced to complete the assignment myself. As upset as I was, I wrote an email to the Refund department so to speak, I was told someone would get back to me within 24-72 hours. I assumed Ultius would stand behind their terms of use, and get my money back to me.
I figured this was probably an isolated event. I decided to order yet another paper, maybe they would redeem themselves. No, luck Late as well. Ultius cannot conform to it's own policies. I contacted Ultius via chat and was told they were short handed, this is neither my concern or my problem. I paid for a service and did not get what was promised or paid for. If you can't meet deadlines we pay for don't take the order. Period.
I predict litigation in ultius' future. I sure hope someone contacts me after this post, it will prove someone is doing their job.
Hi John,
Thank you for taking the time to leave your feedback. I am sincerely sorry that we lost your trust due to your delayed orders. As you have had good experiences in the past, I'm sure you know your situation really is not indicative of our company. There are times we become overwhelming busy but we are constantly seeking qualified writers to join our freelance writer pool. I apologize for any inconvenience.
Can you email our support team with your order number in the subject line and reference this review so they can forward it to our Customer Support Manager? She will be more than happy to investigate your order and refund you accordingly. We look forward to hearing from you.
Thank you,
Dante
Ultius Client Support Representative
Call/Text: (702) 979-7365
Email: [email protected]
I used this service to help with my college papers - they did a great job and I received great reviews from my professors!
I order a 24 hours paper, and the writer is not follow the instruction.
He gives me a garbage paper.
And the customer service said you need to wait for the 3 days revision, or you can pay extra money to get it in 6 hours.
Ultius is a garbage, don't try this one. If the writer makes some mistakes, it will not responsible for it.
Hi Jimmy,
I am sincerely sorry for your experience, and I do appreciate you taking the time to leave your feedback. Can you contact our support team with your order number in the subject line and reference “Sitejabber.com review?” We’ll forward it to our customer support manager and she will be in touch to offer some sort of resolution.
I do understand it is frustrating, especially if clients offer detailed instructions. In the event a writer did not follow your instructions, we can always waive the expedited revision fee. All of our writers are independent contractors so we are legally obligated to give them three days to complete any revisions per their contracts. When clients need their revisions sooner than three days, we have to reassign the revisions, so we charge a small fee in order to compensate the revision writer.
Nevertheless, we apologize for your experience and look forward to hearing from you.
Dante
Ultius Client Support Representative
Call/Text: (702) 979-7365
Email: [email protected]
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Ultius connects customers with the best American freelance writers for custom writing, editing and business writing services. 2,000 writers, 24/7 support and customers in 45+ countries.
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Hello,
Thank you so much for taking the time to leave your feedback! We understand how concerning it can be when trying any new service, that is why we build our website with our clients in mind while also ensuring that they have the support available at their fingertips for when they need it. We would also like to thank you for providing your writer with specific and comprehensive instructions and direction, as well as communicating with them to guarantee the best possible outcome for the order. We believe these orders to be the most successful and often the best products emerge from it!
Thanks again!
Dante
Ultius Client Support Representative
Call/Text: (702) 979-7365
Email: [email protected]