Ultimate Pet Nutrition

Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Ultimate Pet Nutrition

Ultimate Pet Nutrition

3.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Ultimate Pet Nutrition?
grey stargrey stargrey stargrey stargrey star

Ultimate Pet Nutrition Reviews Summary

The company enjoys a strong reputation for its high-quality nutritional supplements, with many customers reporting significant improvements in their pets' health, energy levels, and overall well-being. The products are particularly praised for enhancing mealtime enjoyment and addressing specific health issues, such as allergies and mobility. However, some customers express concerns about the pricing and packaging, indicating that affordability and practicality could be improved. Overall, the feedback reflects a generally positive sentiment towards the effectiveness of the products, with a few areas identified for enhancement in customer experience.

This summary is generated by AI, based on text from customer reviews

service
42
value
40
shipping
41
returns
13
quality
37

We monitor reviews for authenticity

California
1 review
1 helpful vote
Follow Dolores M.
Unfollow Dolores M.
Share Review
Report Review

Both my cats are on the dehydrated food & nutritional supplement daily. I rehydrate the food with warm water cover & cool then serve, they love it. They're coats have improved & the litter box deposits are better too. I feed them small amounts 4 times a day & they love this food, happy cats.

Date of experience: July 20, 2023
Texas
1 review
2 helpful votes
Follow Gayle R.
Unfollow Gayle R.
Share Review
Report Review

Was shocked to find sharp bone fragments that could cut and injure dogs mouth, throat or intestines. Checked the ingredients and saw that it has "Beef Bone" (Ground). Quality control unsafe. Really thought this product was healthy but it was dangerous. Bag #*******, 3 bags

Date of experience: July 19, 2023
Shayne V. Ultimate Pet Nutrition Rep
over a year old

Hello Gayle. My name is Shayne, I am with Ultimate Pet Nutrition. I deeply apologize for the condition you received your order in. I have forwarded you review to our Quality Control Teams, so they may look into this further. I would like to escalate your review to our customer relations team. So that an agent can provide you with personalized care and ensure you are refunded. Please email me at [email protected]. I look forward to hearing from you soon. Have a nice day

Georgia
1 review
0 helpful votes
Follow Annie H.
Unfollow Annie H.
Share Review
Report Review

Nutra Thrive really helped my dog (Squirt). He was diagnosed with pancreatitis in October 2017. He has been using Nutra Thrive for several years now after he was diagnosed with pancreatitis. His digestive system is very sensitive, he's been on a prescription diet. But sometimes he could eat table food that were accidentally dropped and easily have diarrhea. I gave him extra dose of Nutra Thrive and it really helped his diarrhea. He really enjoys it along with Juveflex. Squirt is now 17.5 years old. He became blind last year 2022. He is old and blind but still surviving. I know he has limited time left and I'm trying my best to make the most of our tine together even sacrificing my sleep to take care of him during overnight hours.

Loading...
Loading...
Date of experience: July 10, 2023
California
1 review
0 helpful votes
Follow Peter G.
Unfollow Peter G.
Share Review
Report Review

Maddie, our 14 yo border collie mix has been taking NutraThrive for a few years. Aside from loving it mixed with her evening Wellness Core RawRev kibble, her hooded vulva irritation disappeared almost immediately. This irritation would need to be swabbed and dressed with topical meds quite often. Our feeling is that overall, her health and well-being has improved. It's all a little hard to attribute her improvement directly to one source, but she deserves the best possible health for all of the wonderful years that she gave us.

Date of experience: July 8, 2023
New York
1 review
0 helpful votes
Follow Edie D.
Unfollow Edie D.
Share Review
Report Review

We adopted our beautiful English Bulldog three years ago. We continued to feed her the food that the prior owner had been using so as not to change anything in her diet but we noticed that she oftentimes had very loose stool.
Read about Nutri Thrive and began adding it to her dry food- no more loose stool and this is almost 3 years now.
We are so committed to this product that we are on auto ship for 3 jars every 3 months. Highly recommend - she also has the same amount of energy today that she had 3 years ago.

Date of experience: July 8, 2023
Pennsylvania
1 review
0 helpful votes
Follow MarDee I.
Unfollow MarDee I.
Share Review
Report Review

First let me start by saying I am a LVT professionally and took my time switching my 15 year old 20 lbs dog to this diet and her and I absolutely love this food My issue is with the subscription service and shipping I ordered my first in May and shipping with prompt and delivery accordingly however my next month shipment I am still waiting on it and it seems to be sitting in TN never has been shipped the subscription renewed on June 19 and shipping label created June 20th and now this is June 28th and I still have not received my subscription Thank God for Amazon I had to pay full retail to get my dog her food with their speedy shipping or else poor Mimzey would of been with out her food and we all know what havoc that can cause on a dog's GI tract to switch back abruptly. When I called customer service there were hardly any help and didn't even offer free bags or partial refund until I literally insisted. I am not sure what the problem is with their subscription plan but the company needs to be more on top of their shipping procedures! My dog loves this food and I would hate to have to switch her again hopefully I have order enough food from Amazon to get her though until I can get this mess sort out Really disappointed in Ultimate Pet especially being Veterinarian recommended

Date of experience: June 30, 2023
Shayne V. Ultimate Pet Nutrition Rep
over a year old

Hello, my name is Shayne I am with Ultimate Pet Nutrition. I would like to apologize on behalf of Ultimate Pet Nutrition for your customer service experience. We hold our agents to high standards and we regret that you did not receive the service you deserve. I have forwarded your feedback to our Customer Service and shipping teams to better our customers experiences in the future. If you ever have any questions, please do not hesitate to reach out. You may email me at [email protected]. Have a nice day.

Florida
1 review
1 helpful vote
Follow Bob G.
Unfollow Bob G.
Share Review
Report Review

Beware
June 28, 2023

First of all Dr. Richter gives you a PARTIAL refund plus the postage to return the "product" is almost as much as the cost that the BUYER has to pay. This food needs attention to mix with warm water and have a meat-like consistency. It's no problem to go through the process but the results gives it an artificial quality and, in addition, puts a mushy substance in your pets mouth. Teeth cleaning is an additional must.
But the big problem is it's not the best taste for most dogs. Especially picky eaters.
My dog has no problem eating the crunching hard Iams, Science Diet and other proven probiotic foods. These are better for the teeth and a lot less expensive.
The mush is overly expensive, overly rated and unfairly promised.
Dr. Richter is making a fortune just off of returns.

Date of experience: June 28, 2023
Shayne V. Ultimate Pet Nutrition Rep
over a year old

Hi Bob, this is Shayne from Ultimate Pet Nutrition. I apologize for any inconvenience you have experienced. While many of our customers enjoy our formulas, we understand that they may not be for everyone. For this reason, we stand by our 90 day money back guarantee. Once all product bags or jars are returned, our returns team will process a full refund of the purchase price. We strive to keep our formulas as affordable as possible while using only the highest quality of ingredients to ensure the best food for your pet. When price reductions are possible, we are happy to pass those savings along to our customers. We highly recommend signing up for our email newsletters or subscribing to our text club for exclusive offers and discounts. I would like to escalate your review to our Customer Relations Team so an agent can provide you with personalized care and ensure you are fully refunded. Please email me at [email protected]. Have a nice day.

Missouri
1 review
0 helpful votes
Follow Bruce A M.
Unfollow Bruce A M.
Share Review
Report Review

I've ordered all of the different varieties of Nutra Bites available and out Goldendoodle, Gracie, who is over 13 years of age, loves them all.
In fact, on mornings that she's not real excited about her regular feeding, I open the treat drawer, show her the bag of Nutra Bites, and she will then eat her regular food to get her Nutra Bites. Her favorites are the Chicken Liver and the Salmon
We've also been topping off her food with Nutra Thrive for years and I sincerely believe it's use has contributed to her longevity as she approaches 14 years of age.

Bruce M. And Gracie
Greendale, Wi

Date of experience: April 17, 2023
California
1 review
0 helpful votes
Follow TAS C.
Unfollow TAS C.
Share Review
Report Review

It's not the pet industry typical bag o' dried remnants we've come to expect.
We call all regular kibble dog cereal because, like humans live healthier lives skipping that aisle at the market, we could do better for our furrier fam members by thinking the same about the nutes needs of our pets.
If they are eating grass/dirt/have GI/tummy issues- this is the first step to improving all of that- also builds a healthier body for your pet to avoid the mega money vet visit bills arising from "kibble" that isn't suited to a balanced, healthy canine/feline diet.
Try it for the discount/money back guarantee.
We are skeptics but find that after a few months our 15 year old pup is healthier, less high strung, far less scratching and licking. Her life continues to improve on this- so far- we've had a couple set backs when they ran out of of products but that's been handled & now orders are much smoother & the quality is high.
For anyone who is sensitive to the sight and smell of dog food- this is holy grail.
Trust us- we were cooking lamb, bison, even liver (erk!) - with broccoli sweet potato, etc, and the results were good but not sustainable on busy days.
Not trying to sell anyone anything- it's the info I'd have wanted when I was looking for a better solution
A couple tips:
1. More water- the food has all liquid removed, add a bit of warm water to make it easier for smaller mouthed pups or older pups with less teeth to eat the bits.
2. More water- keep that water bowl full (we added a 29$ zero water pitcher to take all the chemicals and chlorine out of our tap water for our pup and ourselves. Don't hesitate to add a drop of bet approved chlorophyll to the bowl, a couple drops of mothers apple cider vinegar with a 1/8 of a tap of real manuka honey every couple weeks. It helps with good bacteria and can get rid of yeast overgrowths in ears and on paws, it can also be a real help for humans.

Happy hunting for the best pup food and May you and your furry fam stay happy & healthy!

Date of experience: April 6, 2023
Texas
1 review
0 helpful votes
Follow Tracy K.
Unfollow Tracy K.
Share Review
Report Review

Our Biewer has stomach issues so he tends to be a very picky eater. First food that he will actually eat consistently.

Date of experience: April 5, 2023
Oregon
1 review
0 helpful votes
Follow Donna S.
Unfollow Donna S.
Share Review
Report Review

Amazing turn around
March 22, 2023

Our dog was never interested in his food. His dish would sit all day with out eating. Now he can't wait to eat jumping up and down and vocalizing his impatience and he doesn't stop until his dish is empty. Total change.

Date of experience: March 21, 2023
Georgia
1 review
1 helpful vote
Follow Denise M.
Unfollow Denise M.
Share Review
Report Review

Crunchy Goodness
March 19, 2023

We have a 3 month old Australian Labradoodle who is always hungry! The Ultimate Pet Bites help her until her next meal! They are crunchy goodness that she loves! Be

Date of experience: March 19, 2023
Shayne V. Ultimate Pet Nutrition Rep
over a year old

Hello Denise. My name is Shayne, I am with Ultimate Pet Nutrition. I'm thrilled to hear you're enjoying our formula! It looks like you rated your experience a 2 out of 5 stars. I'd appreciate the opportunity to hear your feedback on how we can continue to improve. My email is [email protected]. Have a great day.

Canada
3 reviews
15 helpful votes
Follow Cin G.
Unfollow Cin G.
Share Review
Report Review

World's worst customer service! Confirmed my order, charged my card.
Cancelled the next day for no reason. Refunded part of the charges but not the whole thing, refuse to take responsibility and keep lying about it. Complete lack of integrity DO NOT DO BUSINESS WITH THIS COMPANY!

Date of experience: February 22, 2023
Shayne V. Ultimate Pet Nutrition Rep
over a year old

Hello Cin. My name is Shayne, I am with Ultimate Pet Nutrition. I deeply apologize for any inconvenience you have experienced. We hold our agents to high standards and we regret that you did not receive the service you deserve. I would like to escalate your review to our Customer Relations Team so that an agent may provide you with personalized care and ensure you are fully refunded. Please email me at [email protected]. I look forward to hearing from you soon. Have a nice day.

Florida
1 review
1 helpful vote
Follow DOUG A.
Unfollow DOUG A.
Share Review
Report Review

Poor customer consideration/communication. Our most recent AUTO ship order is over 10 days late. I called and was told the product wasn't available. Customer Rep didn't know when they could ship (even though I already paid on my Credit card. I cancelled and will never do business with UPN again. Shame on Dr. Gary!

Date of experience: February 21, 2023
Shayne V. Ultimate Pet Nutrition Rep
over a year old

Hello Doug. My name is Shayne, I am with Ultimate Pet Nutrition. I deeply apologize for any inconvenience you have experienced. Due to high demand and delays within carrier networks, we have experienced delays. We want to assure you that we are determined to get orders out as soon as possible while staying within proper CDC guidelines. We hope you give us another chance in the future. If you ever have any questions, please do not hesitate to reach out. You may email me at [email protected]. Have a nice day.

Texas
1 review
1 helpful vote
Follow Kerry K.
Unfollow Kerry K.
Share Review
Report Review

Try Dr. Marty's. Just as good for your dog. I would never wait 4 weeks for Ultimate Pet Nutrition
dog food. There are other freeze dried dog food just like this one.
Do not listen to all there hype here that there dog food is better. In this case the freeze dried are all good quality.
I am just not going to wait over 4 weeks for my pre-paid dog food to be told they did not know when I would get my dog food... Not in this days and time... Think before you buy!

Date of experience: February 21, 2023
Shayne V. Ultimate Pet Nutrition Rep
over a year old

Hello Kerry. My name is Shayne, I am with Ultimate Pet Nutrition. I deeply apologize for any inconvenience you have experienced. Due to high demand and delays within carrier networks, we have experienced delays. We want to assure you that we are determined to get orders out as soon as possible while staying within proper CDC guidelines. If you ever have any questions or would like an update on your order status, please do not hesitate to reach out. You may email me at [email protected]. Have a nice day.

North Carolina
1 review
1 helpful vote
Follow Paul K.
Unfollow Paul K.
Share Review
Report Review

Horrible company
February 15, 2023

The customer service from this company is horrible and does not know what they are doing. Yes the product is good but they can't live up to their orders. I have been waiting now 4 weeks for an order and they still don't know when they will be able to get product to me. The customer service gives you a different answer each time. Will never use them again.

Date of experience: February 15, 2023
Shayne V. Ultimate Pet Nutrition Rep
over a year old

Hello Paul. My name is Shayne, I am with Ultimate Pet Nutrition. I deeply apologize for any inconvenience you have experienced. Due to high demand and delays within carrier networks, we have experienced delays. We want to assure you that we are determined to get orders out as soon as possible while staying within proper CDC guidelines. If you ever have any questions or would like an update on your order status, please do not hesitate to reach out. You may email me at [email protected]. Have a nice day.

Georgia
1 review
0 helpful votes
Follow Harmonizing C.
Unfollow Harmonizing C.
Share Review
Report Review

Awesome I love product
February 3, 2023

I can see the energy that she has since she been taking the product. I will continuing the product that's for allowing me to be a part of your inventions

Date of experience: February 2, 2023
Texas
1 review
0 helpful votes
Follow Barry W.
Unfollow Barry W.
Share Review
Report Review

Incredible
January 26, 2023

We have a 1-year-old...Harley would not eat any food we offered; we were very concerned. Then I saw the ad for Nutra Complete...we bought some hoping this would work- Wow! I have never seen such a drastic change in a dog in all my 61yrs WOW! When She knows it's time to eat, Harley barks and jumps like crazy. We have been trying to reach your TEAM to let you all know what has happened with our puppy... it is Amazing. Thank you.
Harley.

Date of experience: January 25, 2023
New Mexico
2 reviews
0 helpful votes
Follow Vonda R.
Unfollow Vonda R.
Share Review
Report Review

Great food
January 13, 2023

I tried many different kinds of food for my Sophie. She was always getting sick. Once I learned more about how toxic many dog foods are I started trying fresh made foods but was not real convenient. Your food is great and I love that one it's hydrated it stays fresh in the fridge 3-5 days. Sophie seems to be doing great with her new food

Date of experience: January 13, 2023
Oregon
1 review
1 helpful vote
Follow Perry S.
Unfollow Perry S.
Share Review
Report Review

Amazing product, horrible price! Can't afford Nutra Thrive for dogs. I have four dogs, used the portion provided measuring scoop. One serving per day per dog equals one jar a week. Best price offered on your website and talking to your customer service per jar is $42.45. X's 52 weeks = $2207.74 a year. Are you kidding me?! Capitalism and the right to profit? Yes! Over pricing leads to loss of customer retention and "Ultimate" dissatisfaction. Disappointed to be priced out of the market.

Date of experience: January 2, 2023
Shayne V. Ultimate Pet Nutrition Rep
over a year old

Hello Perry. My name is Shayne, I am with Ultimate Pet Nutrition. I apologize for any inconvenience. We strive to keep our formulas as affordable as possible while using only the highest quality of ingredients to ensure the best product for your pet. When price reductions are possible, we are happy to pass those savings along to our customers. We highly recommend signing up for our email newsletters or subscribing to our text club for exclusive offers and discounts. You’ll be instantly notified! If you ever have any questions, please do not hesitate to reach out. You may email me at [email protected]. Have a nice day.