Ultimate GuitarReviews 104

I went to this place looking for something didn't find what I wanted and so I called and canceled the same day I signed up. Then I saw I had actually pushed some button that said I wanted to pay 70 bucks for years membership and I thought there was a trial period when I contacted them they said I didn't ask for a refund but they also said yes I had canceled the account. Don't you think when somebody cancels an account on the same day they signed up that they wouldn't be stupid enough to continue to pay for that site for a year what a bunch of scammers I'm trying to get it reversed by PayPal and I think they'll do it and these f****** will get a penny out of me below is some of the conversations back and forth kind of just to show this is valid.

The deletion of the Ultimate Guitar account can't issue a refund for your purchase in any case.
We don't have any refund requests from you within 14 days after the purchase.
So, according to our Terms of Service refund is not possible in your case.

Please create a new Ultimate Gutiar account and I will transfer your subscription to the new account.

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Best regards,
Sergey Larin
Ultimate Guitar team.

On Aug 25,2021 at 9:08 AM dannyguy0411 <*******@gmail.com> wrote:

I checked my records and I see that I deleted the account the same day I
Registered. So don't you think that would mean I would want a refund
Without specifically requesting it. Anyone can see that it would be stupid
To cancel an account and want to continue to pay for it. Get a brain
Numbskull and make the refund. Thanks for understanding and complying with
My request

On Aug 23,2021 at 12:00 PM Sergey Larin (Ultimate Guitar team), Customer Support Director, or Executive <*******@ultimate-guitar.com> wrote:

Hi,
Thanks for your message.
I'm sorry, but we don't have 30-days free trial.
Yes, we have plan with the 7-day free trial period. But you didn't start a free trial. You've chosen a 12-month plan (for a discounted price) without a free trial. See attached. Also, you did confirm this price and other conditions on the last step.

Yes, you did delete your Ultimate Guitar account on 2021-08-07.
The deletion of the Ultimate Guitar account can't issue a refund for your purchase in any case.

Unfortunately, according to our Terms of Service refund is not possible in your case. AS you didn't request a refund within 14 days after the purchase.

Please create a new Ultimate Gutiar account and I will transfer your subscription to the new account.

--
Best regards,
Sergey Larin
Ultimate Guitar team.

On Aug 22,2021 at 9:04 PM dannyguy0411 <*******@gmail.com> wrote:

I cancelled this account a day or so after I signed up. I thought it was a trial 30 day subscription but I got billed for the $69.95 and you DID cancel the account. Now, I need to send you a message to find out why I got charged and similarly have not gotten a refund yet!