U-HaulReviews 529

U-haul is absolutely an incompetent company. Made a reservation for a truck over a month ago; received all of the confirmations; showed up & there's no truck.

I wish i could give negative stars. I have called UHAUL multiple times over this situation and always get ran in circles and told i need to call this number then that number and then someone will tell me it's been resolved and a month later i'll get an email saying i owe money. I rented a uhaul a year ago and was told the wrong drop off location by the uhaul location i picked the vehicle up from. I went to the drop off location the next morning to drop off the vehicle and this location said they were unable to accept returned uhaul's they were only a storage center? This is the exact location i was told in person and that my receipt stated was the drop off location. The lady at the desk called her boss and was told i should
Not be charged for the extra day or extra mileage yet here i am a year later being charged. After they told me i could not leave the uhaul there i said i would have to drop it off at the new drop off location after work because it was so far away it was going to make me late for work, they said this is no issue since it's the pick up locations mistake making the uhaul late. I returned the uhaul that night when i got off work and have been trying to resolve this ever since. This has been the worst customer service experience i have EVER received.

We organized a Uhaul truck one month in advance. They called me at 7:40 am the morning we were to pick up the truck and said they did not have a truck for us until the following afternoon - and a 1.5 hour drive away from our house and the original pick-up location. NO GUARANTEES with this company. Five people had arranged time off and schedules to help us with this move. We absolutely had no wiggle room.

My family and I have used U-Haul for our moving services many times over the years and it was easy and convenient. That was not the case this most recent time I reserved a one-way truck. I made the reservation six weeks in advance and specified a location that was in close to proximity to my residence. I received a call the day before and was told the truck was in a town about a 3 hour drive away. The scheduling person was very cold from the moment we connected and this was before she gave me the news of the location.

I was bounced around to many people and was finally told that their one-way fleet doesn't have any sort of service to bring trucks to locations and the website noted one would get a call two days before and I was given a call a day before. The site also makes note they will try to find a location near the one requested, but it could be a location further away (such as 30 to 40 miles I believe), but not close to 150 miles away.

Be very wary of any one-way rentals with this company. I was able to reach another company and the individual I spoke with was so very kind and helpful. In addition, this other company offers unlimited mileage with their trucks.

If I could have given a half or less of a star I would have and I'm so sad to say my U-Haul days are over.

So I booked a uhaul and a storage unit. I get the truck with no problem. I was paying the movers by the hour to get to the storage and they didn't have my reservation. It took 2 extra hours (that I had to pay the movers) for them to offer me a tiny unit instead of the 10X5 I reserved. Don't you think they should compensate me for wasting my time and my money?:-( Oh and guess what? They charged me 4 extra days for the rental. They said somebody stole the truck after I returned it the same day.

The employees on Uhaul's online messaging platform are a joke. None of them know anything nor can/will they help you out with your problem. You wait for possibly hours to get ahold of someone and if you don't respond within 15 seconds, they close and end the chat and you get the privilege of starting all over again. They also cannot do anything more for you than you can do yourself... sad excuses for "help." Never go with Uhaul. They're hiring employees from the bottom of cereal boxes.

This pathetic company told me to return it with at least a 1/4 tank, because last driver didn't. Not only did last driver not do it but the gas light was on! I returned it with a full 1/2 tank of gas (at least $60). Then you have the audacity to ask me to pay $21 in tolls? This is the pettiness of this company. (See picture below of how I returned it)

I reserved a storage unit a week in advance with u haul. After receiving the renting confirmation email I called them, making sure I was so good to go. They told me I was all set and just to come in at least 30 min before closing on my moving day. I went first thing in the morning and I was told that they didn't have the storage unit I reserved. No explanation, no help. They said they couldn't help, which seemed strange at the beginning, considering it was THEIR mistake (my booking was legit and they could see it) But true to their words, THEY DIDN'T HELP AT ALL! Basically didn't give a s**t, told me I could just pay for the next size up (which was 65$ + tax! For 1 foot more than what I booked) or just... Or just that, no other option, no solution. No discount on the next available size for THEIR mistake, no apologies. It was terrible, I was exhausted and baffled, got to be the worst customer service I ever had. The staff called the manager, but they also refused to help. Basically told the staff to charge us the full price or just ignore us! So after one hour with no solution and have been told "there were nothing they could do" they just completely ignored us. We are now left on moving day with no storage to move to! How is that even possible U haul?! Absolutely shameful

I was overcharged for the rental, the truck smelled like a locker room in the cab, Uhaul changed the pick up location without notifying me which added miles to my rental, which was ridiculously expensive to begin with. I was also charged a $5 "Safe Trip Fee". I was charged more than $30 above what my rental should have cost. Then I spent almost an hour trying to get it resolved. The customer service and quality of equipment has deteriorated to the point I will no longer do business with Uhaul.

I am moving out of state and have paid for a load a delivery service and I keep getting texts about where to pick up equipment. I have spent the last 3 days trying to talk with a live person, on hold for hours at a time. Still not even close to getting any answers. I'm literally scheduled to fly out in the next few days still with no resolution. I am beyond livid!

The Uhaul in my small home town was always good to me. I used them a few times and even though they were sometimes understaffed and I often had to wait longer, I never had issues. They also would refund you if you put more gas in it than when you left. Once I moved to a bigger city, though, I've been consistently let down. I was given an awful truck that had trouble starting and it had barely enough gas in it to get to the gas station. I filled the tank all the way up for my 309 mile journey and knew for a fact when I returned that I had more gas is it than when I left. The lady informed me that they did not refund the cash for filling it up past what was in the tank once handed off. I left already kind of annoyed about that. Now I'm getting emails saying I owe them an extra 50 dollars for some miles I went over. I asked if they could detract that from the extra gas I put in it and now their saying it had the same amount of gas in it returned when I know for a fact that it was more, almost a quarter of a tank more. This company will MERCILESSLY RIP YOU OFF

Worst I mean the worst company ever! Thay lie, cheat you out of your money an thay are the rudest people in the world everyone who works for this company is awful I won't an I will make sure non of my family an there family won't be rented anything from them thay don't know how to talk to you customers services as well thay are the worst I can't talk bout them enough whenever you put the gas back where it was them dummies will say you didn't put enough thay cheat on everything I rented the truck an brought it back the same day if you like me you don't want to pay extra when I brought the truck back the uhaul was close so I park the truck an put the keys in the drop box but them lazy $#*! folks didn't even check an charge me for 2 days due to the fact thay just didn't care to lister thay just crooks an lesson learn never again

Booked a truck online 3 months prior and uhaul sends a message the week before canceling. Booked a trailer and now uhaul has booked me with the smaller trailer from a location 2 hrs away. Completely useless.

I rented a U-Haul in Jackson for 9 hours to move to Hazard. I rent the 6x12 trailer so i wont have to make 2 trips. When i pick up the trailer i tell the guy ill have it back by the time the 9 hours was up. He said i could drop it at the Hazard location if i didnt feel like coming to Jackson thats all he said. I drop it off in Hazard and see 3 days later theyre charging me 118 dollars for some reason. After 20 phone calls, 6 live chats and an email, i FINALLY get to talk to someone and they tell me im being charged for them returning it to Jackson. I couldve ran the damn thing back myself for 40 dollars. I didnt know about or agree to this charge but they denied my refund. Will never use U-Haul again. Def wouldnt recommend.

We booked an appointment for installation of a hitch for a bike rack at the nearest UHAUL with a "hitch-man". Our appointment was confirmed for 10 a.m. by a manager email. We arrived early; three hours AFTER our appointment time (1 p.m.), our vehicle had not yet been serviced. Staffing shortages abound in this peri-COVID time, but there was no apology. The staff continued to state that our "car would be in within 30 minutes, 45 minutes, etc." We finally left and I called to let them know we'd left. The customer service rep actually hung up on me! Throughout the whole ordeal, I actually had the feeling that they were deliberately shuffling us to the back of the line--perhaps to accommodate friends, attractive women, etc... Do yourself a favor--if you need a hitch installed and live in the Southern Tier of NY, drive further afield and avoid the Elmira Heights UHAUL. You will be glad you did.

Took 2 uboxes from my house without confirmation or without any agreement for this
4 days after and they still can't fix theirs mistakes.
No body takes responsibility.
Hundreds of useless phone calls answered by useless representative's
Very disappointed and won't do anymore business with such an unreliable company.
STAY AWAY!

Beware planning a one-way rental from UHaul. There terms of their booking say that an agent will contact you the day before you expect to pick up the truck or trailer to confirm your booking. That DOES NOT SIMPLY MEAN, "Oh, it will be ready at 10 a.m. instead of 8 a.m." or "We have you down for two dollies together with the truck. Is that right?"

NO. IT MEANS THEY ARE NOT PROMISING THAT THEY WILL HAVE A TRUCK/TRAILER FOR YOU. If they happen to not get enough trucks/trailers returned to them when you expect yours, well sorry, your out of luck.

I'll never use UHaul again.

I ordered a truck to move well over a week ago from a specific location because the sight said that location had a truck available for me. I got a call today- 1 day before my move and I'm told I have to drive over an hour to pick up my truck in Chicago and then drive to my move location in Naperville IL. The original location was Naperville. This is classic bait and switch. Agent told me they can only guarantee 2 days prior to which I replied that they should put that in big bold warning letters to their patrons so that they don't need to take a chance on availability and can move on to another company. If you guarantee an availability at a certain sight, then honor that. A UHaul employee should then bring the truck to the location it was originally promised to. Seems this would save a lot of stranded people only 1 day before their move! Absolutely unprofessional and wrong! I am now scrambling to find a truck closer with another company. Shame on UHaul!

Got pods from them, we told them when we wanted pick up, they call us like 2 days before, tell us pick up now or not till next week. We were closing on house so we needed them gone for new owner. They told us pods would delivered the 14th, today was 14th no pods no call, I called them in morning, someone said oh they will be there. Called again later in day, woman said I need to talk to shipping dept, get back to you tomorrow. They are totally incompetent, boxes have numbers and scan code, you're telling me you can't find them. I will never use them again

I booked a truck in April for July. They changed my reservation the day before, so we had to change our whole planning (it took two days instead of one since they moved the reservation at 3:30 PM instead of 10 AM). Called numerous times to try and get some kind of well-deserved compensation but no one helped me. Apparently, their policy says that even if you make a reservation, it never is guaranteed (what's the point of reserving, then?). Completely ridiculous! Can't believe I paid 500$ for such a horrible service. Stay away from them.