U-HaulReviews 529

I made a reservation approx. 2 weeks in advance. The day before my pick-up date they changed my pick-up location 4 times and were sending me one hour away to pick up the truck. I called to confirm and then they said they don't have a 10' truck for me, nor did they offer any alternative truck. They said maybe something will come. I have heard that they do this, but I still find it hard to believe that they will take a reservation and then not notify that they have no truck available.
After one hour on hold and speaking with several reps with different stories, I finally canceled my reservation and went to Penske. A move is stressful enough without dealing with these guys.

If you ever consider a job at uhaul RUN THE OTHER WAY! There is horrible racial discrimination throughout the whole company, they work you like a job for low pay, they teach you to lie to customers as part of your job "sorry we don't do propane on certain days" "submit a receipt for the over charge you get refunded" Its all about getting the customer to pay and go away, PERIOD. They are a billion dollar company and unless you sleep your way to the top you won't get anywhere and the general managers get bonuses for the hard work the employees do while the employees don't get crao

Switched my truck 1 hour before pickup and wanted me to drive 25 or 45 out of my way to pick up a smaller truck. Booked just over 1 month in advance. Completely useless service.

One of the worst services I have ever had. They gave me a truck with a bad battery. After loading the truck, I realized that the engine did not start at all. I had to call roadside assistance to replace the battery which caused me extra labor costs and a lot of inconveniences. I reported this to the store when returning the truck and they gave me the manager's number so that I call her instead of the store agent informing the manager. However, the manager never picks up calls, and even she doesn't have the courtesy to respond to my texts. They should inspect the vehicle before renting which they didn't do. I called the store again and they told me the manager is busy, so I need to keep calling her. The staffs are totally irresponsible and unprofessional. I can't imagine any worse experience with such a big company.

Purchased a trailer in Arlington Tx on 2315 W. Division to go to Stafford Tx 4 hours away. Haul have so many different ways to rob you of your money and giving you no option to refuse or fix it. I did a online reservation for 12 hours to give myself enough time to get to my destination. When I went in to pick up the representative act like he couldnt find my reservation so he redone my contract. I did notice the rental was way higher than what I was quoted online I had no time to fight it because I needed to get moving. 1st problem was the representative made me rent for 2 days and when calling about this, the rental time was "averaged by the system" I asked how could the system turn 4 hour trip into 2 days? No one could explain so in so many words I was being told just take the funking. When questioning this problem I was being asked what was the representative name that rented to me? LOL I responded by saying how the hell should I know? I look the contract over and there is no representative employee number or name on the contract and the lady tried to use this against me because I didnt know the persons name that rented to me. WOW! I was told I could drop the trailer off at the location near my house which was 613 FM1092 Stafford Tx because they had no drop off location. I drop the trailer that night after midnight which was less that 12 hours of use. I get a text message the next morning at 930am telling me to take the trailer to some other location. And thats when I made the call. I was being told I could be charged with a wrong location drop off. LOL! Then when they check the system the trailer was not showing in the system for 2 days that I kept going to the location where I dropped off. I asked the representative on the phone that since you making me pay for 2 day rental if I go and hook back up to the trailer would that be considered stealing and I was told yes it would be seen as theft. I am so glad my phone records all calls. I spoke with a manager and was told to check back on today to make sure I dont get charged with a wrong drop off location. LOL What about the money you over charged me for the rental? NO answer. #*******

I would give zero stars if it would allow. They have overcharged me almost $400 even though I submitted proof of overcharges, but state they have 72 hours to resolve. I guess they are earning plenty of interest on my money, so they are in no hurry to rectify their errors. We used 44.8 miles which we paid for 60 in advance. There should not have been any additional charges. They charged an additional $188.86 twice! Nor have they refunded for the overpayment I made on mileage.

I made a reservation 10days before I need it they fail to have the equipment for the day need it also I was forced to rent A bigger truck for an extra 60 dllrs caused that's all they have plus they offered a month of storage free with my oneway rental I ended paying for 123 dlls even do plenty unit's available

I'm a Florist and I'd reserved a van for a wedding, well in the morning of my 1st EVER large wedding they had overbooked the van reservations leaving me completely stuck! I tried fitting everything into my car but it was too small, I ended up having to drive an unregistered vehicle risking a lot to do so. Luckily I made it there without incident but got stopped later that night on the way home and the cop had me park in a lot to sleep for the night until I could get it towed in the morning. They completely failed me, and even when I visited multiple sites that morning they repeatedly had overbooked reservations. Such a bad business model to consistently screw over clients

This Lady Samantha Miguel is completely lost and definitely not ready for this role. Besides made us wait extra for stuff not related with our transaction, even after we tried to explain we were in a hurry and yet she still us wait for NO reason since my card was already charge, also ask for the receipt min before I received it. I was a witness of how customers walk out from the line and on TOP of that I was EXTRA MONEY for Insurance I didn't select and with paper on hand that indicates so. It crazy and out of control. The guys did a pretty good job but the experience was cloud with all this… I hope to receive the extra charges as soon as possible. It was a horrible experience.
And if that's not enough, her attitude could it be way better than the one approach with.

U-haul hires anybody! I called because I had an issue, apparently they didnt give a damn! First lady had me on hold and then hung up, I called back the 2nd lady just didnt give a damn what my issue was. Maybe they should hire other people besides crackheads!

Honestly don't even know how your service is but I'm not counting on the greatest as iv called more then 5 locations an can't even get a answer so fed up! So fed up that iv wasted more of my time just to tell you about it. Yep! Have a good day

The place where I picked up was great, the contact there was helpful. BUUUUT Uhaul as a company is GARBAGE! I spent an hour and a half on the phone trying to get the truck I had reserved and some help from movers, because when I went to pick up the truck it wasn't there. As a result, I missed the timeframe that a friend was going to help me move furniture into the truck. He was no longer able to help due to the fact that I was delayed a few hours and had to drive elsewhere to get the truck, then drive to another location to pick up the car tow and then back to the first place to get my car. Uhaul did not help with finding or paying for movers and instead gave me the run around on the phone as they put me on hold and had me talk to someone else. I will NEVER use their services again!

By far one of the worst experiences I've ever had with a company. The representative overseeing the process was professional and helped us figure everything out, no complaint there.
The quote we were given was WAY off, we ended up paying a lot more in mileage charges than we were quoted, which is an absolute ripoff… if the vehicle is back on time with the same amount of fuel, there is absolutely no reason on earth to be charging people by the mile. That's pathetic.
Oh, and speaking of gas. That vehicle was a gas guzzler, downing 1/4 of a tank during a very small spell of highway driving. So on top of the ridiculous 19th century mileage calculations, the expenses for the gas were ridiculous given how gluttonous the truck was.
What should've been an easy $500 (maximum) rental ended up costing an unnecessary (and unaffordable) $1000. Thanks for gouging your potential customers, some of which (like myself and my fiancé) are low income as it is and moving to a cheaper place just to make ends meet. Waste of our time and money. Yup, we made the move but now we get to enjoy not eating for another week. Hope you're happy, UHaul, cause that's the first and last bit of money you'll EVER see from us again.

U-HAUL
I know that this letter will mean absolutely nothing to you or The U-haul company, but i am still going to let you know what i think and i will also be putting it on social media

SHAME ON YOU!
I'm sure glad that you are able to sleep at night by putting the blame back on the consumer and making it seem like they are overreacting to a real problem with the truck, that I know had some issues that you say didn't exist. I know I'm just a woman but I know when something isn't right. I can tell you and your company DO NOT care about the consumer or the life of others on the road. You may tell yourself and the Uhaul company that there was nothing wrong with the truck but I know a truck should not shake you to death at 55 miles per hour fully loaded. Tires should not have a chunk out of them, I call your organization a bully and Arrogant just because you're a big company and you think you're above the consequences of your actions. BELIEVE ME when i say Your time is coming that you and your money will not be able to push aside such insidentences such as the one i had
I'm sure you think this is all about money. Well sir you are sadly mistaken, This is about the safety of families and others who use your company, Not that it matters to you or the U Haul company but as for me and my family & friends we will not use your company again. Instead say we will be using donkeys if we have to because then we will at least know we are dealing with asses.
I pray you all will be ready to be held accountable when something really does happen and you and u-haul cost a family the life of their loved one. Just because you don't want to have to make it right with a customer when they have a complaint.
May God have mercy on you all
SHAME ON YOU!
Thanks for making yourselves feel better by lying.
Sleep well

Hello,

I made a reservation for my move on Monday went to the Hillsboro location to see about the costs and concerns.
Finally called traffic about my confirmation on Wednesday and today I am told that I can't get the transporter I have to drive another 25 minutes outside of my move to pick up a transporter this is unacceptable.
Why do you even have traffic people working if they don't know what they have! I am spending $2000. 00 to move myself when I should have trusted a company outside of your company to come in a pack my items and load it up as well as drive it to Az. For this it's unacceptable!
Poor business practices
Please let me know what you plan to do today for this situation.
Not happy that I am just getting this information a day before my move. I have enough to do now I have to drop everything to get a trailer!
Thanks for nothing
Pack and ready

Absolute thieves! We rented a truck for a day to buy some furniture, and they gave us a truck that had an empty gas tank, even though they had multiple other trucks available. We thought it was weird that they wanted to us to take a truck with an empty tank and fill it up, but the guy reassured us that we could drop the receipt in the post box and that we were going to be refunded. So we did that. After many weeks of not being refunded, we contacted them to see what is going on, and their response was "oh, we don't do refunds for this kind of thing". What? Outrageous! Absolute thieves!

Going through Uhaul has been an absolute nightmare. We had our Uboxes delivered and Uhaul gave no direction as to how to handle the transaction with a company they outsourced to. So after we were done unloading the company came and picked up one of the two uboxes. Fay after day they said they would come get the second, every day we have been in contact with Uhual who just refers us back to the company or says they will be there tomorrow and will escalate it soon. After escalating it still nothing has happened and the uboxes have been here for two weeks. Now Uhaul is stating we have to use another company because they don't service the area and since that company was paid, we the consumer have to pay more to get someone to remove these boxes! Not to mention they stated they wouldn't change my card for storage since the company they are doing business with hasn't retrieved the boxes and yet they changed over 200 dollars for storage and won't refund it until they get their boxes back! This is absolutely insane and the worst customer service and product I have dealt with. I cannot express my anger with more reason, I hope everyone stays away from Uhaul and their unprofessional services.