Uber EatsReviews 1,339

The delivery fee along with a service fee is ridiculous. What the hell is the service fee for? For using your app? Cuz the delivery is the service provided right? Just outrageous

My address was incorrectly inputted, I immediately went to change it on the order. "It's too late to change your address!" the website tells me. Really? Too late? A minute after I put it in, a driver hasn't been assigned and it's too late? I'll just call customer support--

Thirty minutes later and my sixth CS person, they tell me they can't. Thirty minutes and six: "we're sending you to a team better able to handle this issue!" to tell me they can't? Then why does the website recommend calling customer support?

So what did they tell me: contact the driver. I would, but the number on the account is old -- and apparently you can't change that either! Amazing. Can't CS do it? Nope! Can't change my freaking number!

While this was happening, I sent the driver three messages. None of them were read, opened, responded to. The food was dropped off in some random parking lot and labelled as "Complete!"

The driver has a little bit of the blame for not bothering to even look at the messages, I have a bit of the blame for not double checking the address, Uber has a huge amount of the blame for making the slightest of issues take forever to (not) resolve!

OH AND THEY CAN'T GIVE ME A REFUND BECAUSE MY ACCOUNT HAS REACHED THE "LIMIT ON REFUNDS"! THIS IS THE FIRST TIME I WAS GETTING A REFUND.

It was my first Uber eats order and I was offered $20 off. I ordered a foot-long double protein turkey and a foot-long spicy Italian. I also ordered three bags of chips. I noted in the order to the driver that we lived up a dirt road and please leave the item at the doorstep.
About the time I knew the driver would be arriving I went outside and saw her pulling out of my neighbors house. I sent my son down to pick up the order only to realize then that the chips were missing. Then when we opened our sandwiches Spicy Italian was completely wrong and the double protein turkey was single protein. I paid extra for this. Very disappointed I will not use Uber eats again.

Never again! I ordered food this afternoon and my total was supposed to be around $50.00. When I got the receipt and actual bill it was over $80.00. I brought this to the attention of the "help" chat when someone named "Truth" said they could help me. Nope, they sent the complaint elsewhere.
The "help" from UberEats is non-existent! They keep telling me how sorry they are and that they will give me a $25.00 credit. That doesn't even cover the difference of what they charged me! I've had to file a dispute with my credit card company as UberEats doesn't give a s**t about their clients.
I've also cancelled my membership with them.

The worst app ever. The drivers rarely follow instructions. They don't want to deliver to your door. Newsflash, I order delivery because I can't, or don't want to leave my home. The laziest, worst drivers. Food is ALWAYS cold. Expect for your delivery to take forever, only to not arrive, and if it does, it's cold and left in your lobby or at the wrong address. HATE this app

I have always been a good tipper, even though I think tipping huge amounts for food delivery is stupid. Point is I have had 3 instances where some of my food has been stolen by UE drivers. All CS does is refund that missing item (s) my meal is still ruined. I order what I order for a reason. These drivers are out here on YouTube hardcore complaining about everything. They think they're entitled to loads of money for picking up a bag. Imagine if they're stealing your food what else they're doing to do!

Never again. Last time they left it sitting on the porch even though we'd asked to have it handed to us. (At the end of the delivery time we found it and It was cold.) This time, I checked the app 22 min into the delivery time only to find that the order had been canceled 10 min into the delivery time. NO explanation, no text telling us it was canceled. I officially hate UberEats. Can't upload proof of purchase with the $0 charge, what I ordered and the cancelation because they say it's not available for download.

I am absolutely blow away at the dishonesty, disingenuousnesses and intentional price gouging (borderline theft) that Uber eats is doing to their customers and consumers.

My family was up charged $16.58 for pizza which sold at the store for a fraction of the price (I even checked the Papa Gino's website to verify in Bridgewater Mass, have the pictures but cannot upload due to space limitations on the site). $49.62 total for two large cheese pizza and one large pepperoni cost me $66.20 on my Uber eats bill at the hands of this thieving company. Not to mention the $9.00 dollar service fee which is added on for who knows what real reason (I'm assuming the owner enjoys taking advantage of family's and regular working people trying to get by in life) My family and I also provided a tip to the driver.

Disappointed is an under statement to say the least, it is an absolute atrocity, and this company should be put out of business. I'm sure the better business bureau is already aware, not to mention undercover stories from reputable national news networks looking to expose this fraud. I hope those who feel the same as I will band together with proof of price gouging for a class action lawsuit.

Extremely disgusted (shame on Uber),

Nick

Our food arrived soggy and completely inedible. They refused to refund a $70 meal that we only ordered because we have sick kids and can't grab food. They offered a $10 gift card which will not feed a family of 4. Will never be using this app again and will be Issuing a bbb report

Food took a long time, and arrived ice cold so pretty sure that is Uber eats issue. As well, the fries were missing from our order. Restaurant says they were in the bag. Bag looked like sticker may have been tampered with but was my first (and last) order with uber eats. Austin was our delivery guy. I gave him a good review before I realized he was very likely the problem. Uber refunded $5.00 for two missing orders of fries which are $3 on the menu!

People who worked in UBER EATS company are horrible, NOT AS HELPFUL AS YOU THINK THEY ARE. They took forver to solve an issue. 1month later the send you an email stating the issue was UNLIKELY SOLVED.
Unprofessional people to deal.
PATHETIC

1st time using Uber eats and I got 1/2 of my order. I realized it immediately when the driver was still here as it was a pizza. I told him to go back and get it, that it was clearly marked on the receipt and the bag said 1 of 2 and I only had one. I called the restaurant they said it's there send him back I told them I did. I called back a second time as an hour went by and they told me he picked it up and should be here shortly and he never came back. I left a very generous tip as you have to do that upfront. Quite disappointed and will be reluctant to do again.

Uber Rats is good until something is moot good. Received bloody, foul smelling food delivered to me by Uber Eats.
Turns out Uber Eats is responsible for the full refund but they don't tell you that. I contacted them n restaurant right away. Uber refunded me $13 out of $44.22.
Restaurant said they'd contact me re: a refund fior the remainder $31.23, didn't hear anything for 48 hrs. I was then told Uber Eats was responsible for full refund.
Contacted Uber Eats again and was told I'm too late now cause it's been 48hrs., even though I had contacted them immediately initially.
Sounds like a scam- lead ppl to believe that they did their part ( partial refund), you go after restaurant for the remainder only to find out Uber Eats was to provide the full refund initially. So by the time you get back to them, it's too late for your refund.
Beware customers!

I placed an order through the app and the delivery driver took my food to someone else's home and thought that I would want it after she went to go retrieve it back. I called customer service to explain the situation and made the rep aware that due to Covid and I work in a medical facility, that we would not accept it and wanted a full refund. The rep then goes to say I couldn't get a refund until the driver canceled the order…. Ok bet. Driver standing in front of me and she cancels. Rep. Oh you have to call back in 45 minutes to see if a refund can be issued! Oh hell no! I get off the phone with the unprofessional rep and call again. The new rep issued my refund with no hesitation and understood my reasoning for the refund. Uber eats will never get my business again EVER!

Avoid! Terrible service and attitude towards customers.
Placed an order through the UE app, restaurant accepted, took payment and then cancelled my order minutes later keeping my money.
I only realised they hadn't automatically refunded me when payment came out of my bank 2 days later.
UE bluntly informed me I was too late in letting them know, as 48 hrs had passed, so no refund would even be considered! So even though I had the cancellation notice from the restaurant they still expected me to pay for an order, which is never cheap, that I didn't receive.
I asked them how to escalate it and they advised I couldn't, I just needed to accept I wouldn't get my money back. I've now gone through PayPal to hopefully reclaim through them.

They sent me promo coupon due to recent uber driver services a few times, which I ignored. Today they sent me again saying it's the last chance. So I tried and ordered with the promo coupon provided. It seemed applied successfully, however, when they send me the receipt, the promo coupon actually did not applied to the balance. Besides the extra services fees, delivery fees, the cost is almost 50% higher than I just order and pick up from the restaurant nearby. I was able to use chat function to ask help from a customer service, he claimed that he adjusted and refund the portion related to the promo code, and would send me an email. But I never received the email. While chatting with him, he abrupted ended the chat. When I try to chat again, found the chat function on my account was disabled. It's a very disappointing experience. Hope just never tried and may never try again.

Nothing but a rip off. Won't settle problems. Never deliver items ordered.
Save your money. Other food apps so much better. Uber Eats SUCKS!