Uber EatsReviews 1,339

Half of my order came missing and when I came to call them they didn't answer.
No drinks knowing I ordered 4 (555ml) beverages nothing came with it and the food came tasteless, cold, and the yoghurt & Hot sauce were mixed together which made me vomit.
Never Order again!
$#*! you! You ruined my day.
Give me my money back!

The first order I ever cancel. I cancel it literally seconds after issuing it since I saw that the adress was wrong. Then they charge me almost full price although their terms clearly says that they issue a full refund on the first order you cancel if you do it within 5 minutes of issuing it. So they are full of crap and not even upholding their own terms. After reaching out to them more then once they still don't uphold their own terms. I will never order with uber eats again.

I have been a loyal Uber Eats customer for some time now. I have not used their competitors. In the past, although there were often issues with deliveries the Uber Customer Service was excellent and they were quick to rectify any problems. Not any more. Recently I have had a couple of very botched orders, both of which Uber have refused to address. Yesterday was the straw that broke the camel's back for me and the reason I will no longer use Uber deliveries moving forward.
I placed an order for a food delivery from MacDonalds. Three different Uber delivery drivers accepted the order and actually travelled to the restaurant (I watched each car travel to the store via the app tracking). But each time upon arriving at the restaurant the driver cancelled the job. I have no idea what was going on there. Finally, after the third driver cancelled and my delivery time jumped forward another hour I decided to cancel. I could not wait any longer. It had already been an hour as it was. There was no driver on the job at this time. Uber then proceeded to charge me for the entire order (including "compensation for the delivery driver", who never did the job and wasn't currently assigned!). I rang MacDonalds directly to check what was going on. They informed me my order had been sitting on their bench for an hour and no driver had been there. So I was forced to pack my two sick kids in the car and drive to the restaurant myself. I collected my cold, soggy "hot" cakes and hash brown and my cold, curdled coffee and returned home. The coffee was tipped down the sink and the inedible soggy food was also disposed of. This is not MacDonalds fault. But what in earth was Uber doing? I contacted Uber to ask for a refund of my $27 and they declined telling me ". Does not meet criteria for a refund based on the information I provided". What doesn't meet their criteria? The customer having to drive down and collect the order themselves? Or the Uber incompetency where three seperate drivers failed to collect an order which was ultimately inedible. I'm furious to pay nearly $30 for this disgusting "service" and this is typical of Uber's business practice of late. Hence the reason I do not recommend Uber Eats and will be using Menu Log or Door Dash from now on.

Uber Eats review…

This company is a scam!
Most of the time the order is wrong, missing half of what you wanted, cold and disgusting after waiting over an hour, or simply just never shows up.
Want to talk to a supervisor? Calling customer service? Good luck on that. Useless! NO help whatsoever! They will NOT call you back. You can put in unlimited number of complaints until your black and blue in the face, they don't listen and will still charge you. Email? Again…. Useless! They continue to repeat how sorry they are and this order isn't eligible for a refund at this time.

This is the worst service in the US. Do NOT use them. You will end up like the rest of us. Upset!
I tried DoorDash. Had another hiccup. I couldn't find my food because the driver left my food in the bushes! I complained and received a full refund. Now that's great service! DoorDash is legit!

It's unfortunate that I even have to give one star. I placed my order and later received a message that they were unable to complete it. I called the restaurant first to see if they were unable or if it was UberEATS. She told me the driver picked up my food already. So I called UberEATS who informed me that the driver was confused by the address so he cancelled the order. Interesting... it was being delivered to a well-known business in a single building (no suite number). UberEATS generously offered to refund my money (duh), but said they couldn't refund the tip! Seriously? So you want me to tip your driver for stealing my food? She says, "you don't have to worry, we will refund your money for your food". Oh what a relief! I thought I might have to worry about my husband not having lunch and the thief driver getting tipped. Wait, that's PRECISELY what happened! I will NEVER order through UberEATS again. Side note... If you have to call customer service, I hope you are good at understanding very broken English.

This is what happened to me. I had a $50.00 Uber Eats card. My order value was around $62.00. When I used the card it consumed all the money ($50.00) and the system failed to place the order. I called the customer service, person on the was keep on talking and never wanted to listen. Finally I was told I will have to 3 to 5 hours for them to resolve the issue by refreshing my payment method. So far I have not seen any sign of money coming into my account. Stay away from this company.

My partner ordered UberEats while she was at work, so I was waiting outside at the mailbox for the driver. Jasmine in her black Nissan Ultima zooms right by. I'm the only one standing on a suburban street. Goes out of sight. Comes back, goes right on by. I realize there's an issue, so I point at the number on my mailbox 7421 in 3" luminous numbers. She comes back, stops and says "Is this 7421?" I was astonished! I asked "Can you honestly not see these numbers?" The driver then threw my food on me. Uber promised to refund the cost of the meal, and send a replacement meal, but walked that back an hour later. Instead, I got no food and they charged me $8 for the privilege of being attacked. Police were involved, and incident report taken. Beware! If your Uber driver is a very large black woman named Jasmine, you're probably better off just cutting your losses and forgetting about the food. That thing is stone blind and on a steroid rage.

I can believe that I order dinner for my family and Uber has a technical problem and I never received my dinner or a txt from driver or call. When I contacted Uber main office they tell me no refunds or credit. I recommend everyone to stop using Uber eats the biggest scam arts $#*! you guys. Have a great day

Completely wrong order more than $60 dollars and to be treated as I was trying to get a refund to get free money after having 35 orders on my account and from those 35 times I have ordered with Uber 4 of those I have made a complaint and 1 of those was a time where my food was stolen directly from the driver making the deliver so what I get is a customer cannot make a complaint more than 3 times in there account or complaints on a order where the order is more than $60 dollars and up because the account is flagged out. What kind of service is this? What kind of system
Is this? Uber eats saids they prioritizes there customers that's a complete lie and today was the day I experienced that after hearing all of my friends and family saying the same thing over and over again about there customer service now I didn't want to believe or expected that my account one day was going to to be flagged out and block to receive a refund in the future even though showing proof of wrong deliver or order received. It is unbelievable for me but Oh well guess I will be moving forward with making another competidor deliver app my new priority when choosing a delivery service Uber eats u lost a very loyal customer and I will be running to tell everyone I know how you guys and your system operates. Greedy system all for $$$$$ give me, give, give me system and $#*! off to the customer when it comes with dealing with a real problem…

Ordered food at 6:15 Got a confirmation that my credit card was charged. Was told delivery would be between 6:50 and 7:15. By 7:30 concerned so tried to call restaurant. Could not reach anyone. Finally found a phone number for uber eats... long wait... then girl looked up my order and said it had been canceled due to merchant was unable to fulfil my order. They said that charges were returned... so no proof of purchase. NO ONE, YES, NO ONE contacted me by phone, email, text to let me know that it was canceled and that I had just wasted 1.5 hours waiting for an order that never showed up. BAD BAD SERVICE. WILL NEVER USE THEM AGAIN!

I private messaged Uber on FB, to speak to a manager. I was asked why, I answered politely, and was ignored even though I was promised a call last week. They also ignore me on twitter. Uber has the worst customer service, a rep refused to give me a refund for an order I never received, because I didn't phrase my sentence exactly how she wanted me to, then she ended the chat. The system reassigned me to her because when it asked if I was helped I said no. So she changed her name from Asna to a dot (.) and proceeded to ignore me, and eventually ended the chat. So, I called and the rep kept pretending he couldn't hear me, and hung up. He called back, stayed silent and hung up. My last driver refused to drop off my order at the door, and just left. The driver before that dropped of the wrong order, it was a huge order, it took me hours to get a rep on the phone for a refund. The driver apparently never answered their call, so they couldn't figure what happened to my huge order. I've been asking them for a call back to help me with the Uber ride app, but they just ignore my messages.

I am a small business owner where the service of Uber Eats is provided, they cancelled my account at the end of July 2022 and still owe me money, I have emailed them and even called their customer service number and no one gives you a straight answer. If you are a hard working person that wakes up to run your business be careful with them. They leave you hanging, no professionalism a lack of respect towards their customers.

I was offered a free trial and was immediately charged. Talked to two agents and they would not help me. It took over an hour and still no refund. I will not use that trial now or use Uber in the future ever! They are a dishonest company and lied and stole from me and they get away with it. I was even patient and respectful the whole time speaking with the agents, but still they repeat themselves like broken records, pretend they do not know what I'm taking about and keep saying sorry this is not the experience we want you to have, but still no refund and they keep saying I should "use my benefits" no! They will not get another cent from me, I'm canceling my card and getting a new one. Crazy times when I business can get away with something like this.

They have a dumb policy that if the store accepts your order, they won't refund you. Ofc chain restaurants auto accept orders immediately, so if you're like me and realize just after you placed an order that the wrong address is listed, you're screwed. I had cancelled the order withing seconds of placing it, but it didn't matter to their support robot lol. Their call support team was equally useless. If you can drive, go get the food yourself.

I cancelled through this app with a food merchant a couple days ago and NEVER received my money back! I talked to a representative, Deepak who did not help at all. I was given the run around; first they don't process refunds after 48 hours. I don't want a refund, I never received an order, it was a cancellation. Second, I had too many attempts to get my money back on the order when it was my FIRST TIME EVER reaching out to them for help for anything UBER/UBER EATS related. Third, I had too many attempts on my account alone. That was just it for me at that point. I will NOT order from UBER EATS ever again. They give you crappy service while taking your money.

Uber eats is practicing the same old nasty policy of over charging for your order! Excuse ensuring you sufficient funds in your account. In fact all they doing giving the image of their company being of a higher value. In the mean time all it does is tie up your funds in your account for up to a week! This should be illegal. Uber eats STOP THIS PRACTICE!

Uber eats has policies in place that allow drivers to make more then one stop, so the time it takes for you to get your food is really long, took almost an hour tonight for my food and it was cold, but Uber Eats rerefused to do anything about it, said they had policies in place that would not allow them to even give me a partial refund. The money they make is way more important then the customers paying their bills. If I was at a restaurant and my was brought to me cold, they would bring me hot food to replace it or refund my money.

I been driving with uber eats for about 3 months now and has had 4 different issues regarding trip pay. When you except trips over 11 dollars or more they only give you half of that trip. I call various times to resolve the issues and it never gets resolved. Customer support is never any help when there a issue with trip pay or trip that has been cancelled after you driven to pick Order up. Another time when to grocery store and card did not work, they had the nerve to ask me to spend my money on the purchases. The way Uber is treating there drivers with Uber eats, I would not reference anyone to them. Bad business

I have been using uber eats for almost a year. To this date I have never received an order in full and correct. Always missing items or completely wrong items. I will be indefinitely unistalling the app to not have to use this headache of a service again.
Definitely DO NOT recommend using such a trash service especially when they want you to pay in full but play hell getting your refund when it's the service provider fault. 1 star because I'm forced to pick atleast 1

Uber Eats offered me a promotion to try their new grocery service. I received a 16oz bag of corn instead of the 32oz I ordered and charged the same amount as the original. They also delivered a package of baby carrots with water leaking from the carrots. When I complained, I was told they wouldn't refund my money because there were already too many refunds on my account. I explained that's because of their screw ups (missing items) and was told they could do nothing. Why should I use them again when there's Instacart and Walmart+?