Uber EatsReviews 1,339

Redeemed a $50 gift card to pay for an order. That $50 is now in a digital wallet that Uber Eats will not give me the option to pay with. Customer Service is now telling us that the gift cards we got for Christmas are entirely useless because we can only pay with gift cards if we tie another Actual Credit Card to our Uber Eats account.
Useless Scam Artists. Avoid Uber Eats at all costs.

When the driver arrived he messaged us "I've arrived" and came to the door, but it was the wrong order and he was standing there with a bottle of wine. We spoke to him AT THE DOOR! There was no delays or waiting period for the driver what so ever! The driver then went to his car, took a photo of the STEERING WHEEL (wrong practice and I know since I have done some deliveries for you before!) and wrongly completed the order! Since then we have been FIGHTING with Uber Eats to get our money back and they are ignoring our tickets, they say the driver waited for us for 5 minutes, which is simply untrue and HE DIDN'T EVEN HAVE OUR ORDER! IT WAS WRONG - THE DRIVER STUFFED UP ROYALLY - THIS IS NOT OKAY! You have lost two GOOD customers! I am even subscribed to UberOne, but not anymore. You don't treat repeat customers like this! Awful behavior!

Food never delivered thieves will not order from uber I called customer service they say it was delivered. Lies

Driver couldn't find my order but restaurant had my order. Called driver twice, he seemed very confused. Said restaurant didn't have my order. Canceled order and called customer service. They sent another driver and I received cold fries and a burger. Had to pay full price for $#*!ty service and cold food! Zero customer service, zero understanding and not using this service ever again!

Why I gpt to tip 1st and I don't see how quickly you gonna get here they pay yall anyway...earn your tip...and uber eats make them earn there tip...ask me to tip after I get my service...just like at a restaurant

Driver could not be reached to verify if she dropped off the food or not. We couldn't find the food anywhere. Also she was an hour late when she finally 'completed the order'. Very disappointed. Even the customer care people wouldn't even respond to me asking them how to rate. They did refund me tho. Never again!

My delivery arrived late, I tried contacting Uber support and they were unable to help they pretty much said I had to continue waiting for my food. As expected once my food arrived it was cold. I contacted Uber again and they were no help at all.

I agree with many people here; it is absolutely the worst customer service ever! I will say that they used to be good, responsive and extremely helpful. As of late, something has changed, and I'm so glad that I do not pay for Uber One. On February 5, I created a group order, and an item was left off of one of my coworker's orders. I submitted a ticket, and the usual, I was told that someone was looking into it. A week later, I checked on the status and received the same response. Two weeks later, I check the status, and the ticket was archived stating that a resolution had been reached. I resubmitted the ticket, and I was told they were aware of the issue and working to fix it. I asked what was the holdup, that it had been over two weeks. I stated this was very unprofessional and unfair to the person who did not receive the order she paid for. I was told they escalated the issue and are working hard to find a solution. I guess if this is an escalated issue, everyone in that department must be dead, because there has not been a resolution, and they previously tried to close the case without resolving the issue. True, it is only $4 and some change, but it is the principle of the matter that gives me pause... Uber, you really need to work on this, as your ratings on several sites are reflective of the level of service you have provided.

They email me with reward codes every week but won't honor them. I've contacted them about this several times but they still fail to address their $#*! UP

I have never had a more insane experience with food delivery as with Uber Eats in Pleasanton California. I would not recommend anyone order through the app in this town - use Door Dash or anything else! Not long ago I purchased over $80 from a very reputable restaurant only to never receive my order, when I finally got ahold of someone on the help line she told me the order had been delivered already and the driver left a note that they couldn't get through my apartment gate so they left it on the road outside. She told me she was sorry for my "frustration" but couldn't do anything because the order said it was "delivered". I fought with Uber Eats for two days afterward and was finally refunded - only to find out that they had tipped the driver some $24 dollars from my account that I did not authorize, and failed to refund me! The driver didn't make one attempt to contact me when all that happened, just dumped the food on the side of the road, and somehow got a $24 tip? More recently I ordered a simple burrito bowl from Chipotle through Uber Eats and asked for steak with lettuce, and salsa, no rice. I got about 5 sprigs of lettuce, a giant scoop of guacamole and sour cream and no steak... I figured I'd just be done with Uber Eats, it was only a $12 bowl and the delivery fee was only 49 cents...then I got an email showing that I was charged $25.60. I immediately took a picture and chatted with Cate who told me she would escalate this to management and I need not do anything more, they will contact me via email. Well 48 hours later they sent me two identical emails telling me they are sorry for my "frustration" but cannot refund me -- all I asked for was an adjustment given the fact that I didn't even get what I ordered! I wrote them a second time and received the exact same message. "Frustration" doesn't even cut it. They are, Needless to say, I'll never use Uber Eats in this area again and will steer everyone i know away from using that service here. The quality control is non-existent and the time it takes to get your money back is completely unacceptable. Do yourself a favor and, at least in Pleasanton/Dublin California, delete the Uber Eats App and don't look back.

Ordered lunch at 12:15,2 hours later still no food. Contacted driver and he says there is a payment issue. On hold with customer service for 20 minutes just to be told they can only offer a 20 percent refund. GTFOH with that BS. I want my food hot if I am paying 15 dollars in fees for a 6 dollar taco salad. I will only being doing Door Dash from here on out.

They cancelled my order without any warning. There was no explanation or any type of offer to make things right. I'm a long-term customer. I'll be taking my business to Grub-Hub in the future.

I have been using this service for over 2 yrs. As of recent, I've moved to a basement suite and have put explicit instructions where to deliver the order, despite seeing that the drive read the text, they keep on missing my orders or leaving at my landlords door. I've asked them to text me when near but not mssgs. I am not sure how Uber eats vets their drivers & training they receive. 3 of my last 5 orders never arrived. 1 was diverted to somewhere else. I've moved to door dash. They have a better tracking system and send a picture when delivered and are able to follow instructions. I have deleted my Uber eats app. Never again

No follow through with drivers leaving food in the wrong place. Forgetting items and refusing to give money back with no explanation

I can't think of any way to get worst food cold and incorrect to your house. From people on mopeds with cheeseburgers in between their feet to every taco in the order broken into pieces and cold. I will not use them again regardless of any promotions they are offering

I placed a $147 order from a seafood restaurant 5 miles from my home at 12:15 PM, which included a 15% tip, with an estimated delivery time of 1:05 PM. I waited, and 1:05 PM came and went, I checked the tracking app, and it said they were on the way but did not display their location, which has happened before. I figured it was just taking more time, which has also happened before, as the delivery is an estimation. When I checked the tracking app again at 1:20 PM, it said the order had been cancelled at 1:19 PM, with no explanation given. I received no phone call, no text letting me know. Nor did I have in my order any items with instructions to cancel the order if they weren't available. I can't access the receipt (yet), but if I'm charged, I'll definitely be fighting it. This is definitely poor business practice to simply cancel an order yet not contact the customer to let them know. Can't say I'll be ordering them from again..

My order was delivered to the wrong address. When I reached out to my delivery person Juan he told me to go "f"myself and call uber/Postmates. Now I see why. I haven't reached anyone about my food or refund.

I contacted Uber Eats 2 days ago after I discovered my debit card was stolen and needed to get information about the order placed. I had to Google a number for customer service since none are posted on the website or on the app. And I had to create an account just to get through to customer service in the first place. And here we are 2 days later and no more information. There are no direct numbers for any department nor can they transfer me to a supervisor, but supposedly someone will call me back today. Absolutely ridiculous, I will never order through Uber Eats ever!