Uber EatsReviews 1,338

I contacted uber eats regarding a foreign charge I noticed on my bank account. I informed them that I had not made the nearly $99 purchase. Upon investigation, they determined the account had a completely different email and everything. They asked me to verify my credentials, which i did. Not my email, dont know where it was delivered. Obvious fraud! However, they refused to further investigate. No reversal of fees, no notice to the other account, nothing! I'm stuck paying the money and there is no one I can even talk to about it. I've been a member of uber 1 for years, that ends today! All these new businesses that eliminate live customer service just to save money, truly don't care at all about the consumer.

As a first time Uber eats customer, I order food from a restaurant & got matched with a low rated delivery driver! I was already skeptical about that… Fast forward to him supposedly bringing me my order he called me saying my address was wrong WHICH CLEARLY IT WASNT! He told me again that it wasn't my address and told me he was at a nearby store close by my house. So he put my personal address in his map on his personal phone and still claimed it was wrong and I then told him exactly how to get here from the store he was at near by my home which was only 3 mins away. He did the exact opposite of what I had told him & passed right by where I lived and turned his phone off when I tried to contact him to let him know he was going the wrong way. I called 3-4 times before I realized he's running off with my food purposely. I tried to tell a customer service rep and he said he can't do nothing about it cause he was still in his estimate time window. The driver put in his app that he delivered my food AND DIDNT and somehow the chat "Disconnected" and so I reported my order stolen basically well "Never delivered" They don't care about helping their customers at all. I reached out again and all they said was you have requested a refund…. I asked to speak to someone in a higher position and he said I couldn't then he said we will make sure he isn't ever connected with you again. First of all why are y'all letting this person continue to drive for you guys when he has low ratings? Anywho the customer service rep ignored me and disconnected the chat… Be cautious everyone

Uber eats are dealing with restaurants that are giving clients food poisoning this is the first and last time I ever use uber eats...a restaurant brought me rotten food and they refuse to refund me stating they couldn't.they are commiting false advertising and theft that's illegal u can't keep someones money and didn't provide the service I'm a lawyer and work for mayor's office I'm filing alawsuite against u as we seapk beacusemy money isnt being refunded and i have phots and videos.and my husband works for channel 11 news we are basing a huge story tomorrow on uber eats as businesses that are committed theft we are gonna have them shut down.see u in court stay tuned horrible horrible service now u just landed yourself a lawsuit

Nothing more to say except uber is a rip off uber eats is another level of $#*!. Ordered shawerma from shawerma vegas- hint- disgusting- and a side of fries, charged 15 usd received the disgusting fries but not the disgusting shawerma so literally paid $15 for awful fries

I would never recommend Uber eats to anyone ever again. 2 driver stole our order. My husband is on the phone with them now and they are no help. Trying to argue saying we got our order when we clearly didn't. One lady hung up on my husband and and the second one didn't want to let him talk to their supervisor and she also hung up in his face. They do not value their customer. Clearly if you drop off the food you will get a picture. I mean this from the bottom of my heart FORGET THEM!

The driver was supposed to come to the front door ring the doorbell and the food to me. He did not come to the front door did not ring the doorbell and did not hand the food to me he left it on a chair on the side of the front porch. I did not receive a text message that he was on his way more that the food was delivered GrubHub does all of the above correctly consequently all of the food was very cold

I ordered from a sushi restaurant from uber eat on my computer and monitor the progress for delivering. Waiting for more than an hour, when the driver almost get to my home the driver and the monitor system sudden disappeared and no food delivered. When I contact uber eat rep they cannot help to find where is my food and even cannot find my order from my account. One rep even hang up my phone. So disappoint for Uber eat platform and will never to try it again!

Uber left me and my disabled mom stranded in another state and city. They have no number for riders to call for assistance. No you can't speak to someone else, No you can't speak to a supervisor, and no there is no other option to contact them other than email. Unacceptable. Uber responded to my email (of being stranded) 5 hours later. They dropped us off at a restaurant and then abandoned us. I couldn't call for a ride home because my phone number was wrong and associated with an old account. And you're not able to request a ride without a valid phone number. I'm switching to lyft to see how there customer service is.

I do not recommend Ubet eats because for the second time they left me in another house in my same community my food and I am undergoing surgery and they did not turn to bring it to my house. Terrible service and terrible costumer services.

16 working days later and still no refund. Support don't even reply now.
My bank need certain info to investigate the issue and they still cannot provide after 24 hours. Absolutely joke.
How hard is it to process a simple refund. What is wrong with this company and their lack of customer support and service, complete joke. Jumped through all their hoops. Now my bank asked for a few simple questions and they cannot provide or answers.
It doesn't take 16 working days to process a refund.
Avoid this company like the plague.

The site and app are both $#*!. I've tried to order multiple times with multiple restaurants and I get an Out of Policy error every time despite both restaurants being open at the time and taking orders. Uber Eats is truly crap.

Hi ‍Aylan,

We're sorry to hear that the order you received was broken container.

We understand this may be upsetting, and want to let you know that we have processes in place to review this type of feedback with merchants and delivery people. Even though we won't be able to provide a refund, we will relay this feedback to the merchant.

Thank you for taking the time to let us know about this. We hope to offer you a better experience on your next order. THIS IS WHAT THEY WROTE AFTER I SPENT 80 DOLLARS ON MY ORDER AND COUDNT EAT IT GARBAGE ALL THE WAY, MY FOOD CAME INSIDE THE BAG AND IT WAS LIQUID.

Try DoorDash instead. Ubereats is garbage. They never refund or help when orders are wrong. They send a scripted message and blame you. They screw up so many orders it's ridiculous. Try another food service. They are awful

I have been ordering from uber almost daily, but after the last experience, I'm done with them...

I ordered food worth $20 and for some reason I cancelled it in next 5 mints but they charged me $15 as cancellation charges. Which was completely wrong as i was not told before that i was going to charge a cancellation fees and after that work when i get connected to customer support they were so rude and just cut the conversation in between. Overall i was charged $15 for absolutely nothing. Experienced terrible terms of conditions and worst customer service at all.

This place is horrible it just does not make sense I ordered from jersey Mike's and took forever so I canceled it and they told me my money was non refundable so the customer comes out the lower this $#*! don't make sense smh

I order dinner late at nite. The rest changed dely time and I cancelled. I board a ship with no internet access. When ask for refund deny Bez I had to alert within 48 hours. How to alert when u hv no access or email to say u r charged. Unethical and they keep sending u std reply. Don't understand my issue - how to alert UE when u hv no internet access. Pls be careful when u order Chinese in Tampa late nite.

Uber eats is the worst app ever they will not refund u anything even if it's not ur fault they made me wait forever to confirm my order and my kids were hungry about a whole hour then when I canceled it they still took my money.I called the support people and still no help they all where not helpful at all literally no one cared about me having to feed my kids and waiting.

I tried this service for the first time and what a joke. They give you an estimated delivery time knowing that the driver is going to do a ton of other stops before he gets to you. SO now it is an hour later and your food has been driving around in the U drivers car getting stone cold. No communication from the driver even thought I expressed my concern to him. Just crickets. My driver Bruce 693EOc was horrible and so is their customer service. I just sat there and watched as he kept extending the time for delivery. It just kept getting worse and worse.

J'ai reçu le mauvais article, j'ai contacté Uber pour leur faire part, ils n'ont rien voulu savoir
La seule chose qu'ils m'ont dit c'est je comprends
Et c'est tout
Genre on s'en fou