Uber EatsReviews 1,339

The driver stated they could not find our house, and marked the order complete did not deliver never got our food and still charged us! Uber eats customer service would not refund our money! So very irritating! Will NEVER use them again! And I advise you to not use them as well.

They have a predatory cancellation fee policy. If you don't cancel within literally 5 seconds of placing the order, UberEats will charge you the full price of the order when you try to cancel. Also beware that the system for cancelling an order is very unclear and it's easy to accidentally cancel the order and be charged full price. Why would anyone, ever, want to cancel an order and be charged the full price? It makes no sense. The only logical explanation is greed. UberEats is the pits.

It's really sad that you can spend your money with this company & not receive your product! More than not the food is trash or the drivers just flat out don't bring you the items. How am I to blame if I had to report issues through customer service more than 3 or 4 times over the yrs that I've been using Uber eats? To be told you're not getting refunded for items not received is robbery without a gun!
AT THIS POINT IM DONE USING UBER EATS. I would rather be stranded in the desert without water before i waste another dollar with them……..

If you use Uber eats, made sure that you understand that if there is a problem, it is the restaurant's fault. If you call the restaurant, it is Uber eats fault. Uber just randomly cancelled an order. I re-submitted the order, and it went through. Uber eats says refund in 3-5 business days. Why was the order cancelled? You have not been reading! It was the restaurant's fault. I expect better, Uber.

The company is total disrespect for the customer! Every time I have to use their services I am greatly disappointed. A glitchy app and website, useless customer support, nonsensical policies, scam. Complete trash.
Here's a couple of examples. I get two $25 vouchers. Uber Eats does not let me apply them both to one order (!). OK, I am placing one order for $24, and then another one for $24. Those crooks apply one $25 voucher to my first order, and then the remaining $1 - to the second order and charge my credit card for $23! The customer has no control over it when placing orders. What's even worse, when placing the second order, the website shows me that it would apply my voucher and my total would be $0... but then I eventually get charged for $23. Scam! I submit a ticket with their customer service demanding explanation and refund. After a long back-and-forth over email I am left with nothing. "It is how it works. No refund will be issued." Basically: suck it up.
Here's another one. I am trying to place a pickup order. It only shows me a delivery option (for $5) for that restaurant location. I don't want to pay for the delivery. The restaurant is on my way. I'd rather pick up my order. It is my choice. Out of curiosity, I go to the restaurant and talk to them. They are saying: "Of course, we do accept pickups. It is Uber Eats that does something so the option is not available. We don't know why." Scam #2!
The only reason I am still a customer is that my employer sends me free vouchers every now and then. A necessary evil. Shame!

I was in the middle of moving and we ordered subs that came to about $60 because there were a few of us and we waited and waited. When my daughter called them they said it had been to delivered to people standing outside our building and then wouldn't refund our money! They either don't deliver to the right place or you get something you didn't order. That happened to my daughter. Horrible service, customer service and over company.

Literally ruined our night last night as we ordered food around 7:30 PM and they said a driver was on the way, went through 3 drivers leaving the restaurant or just not picking up the order. I called the restaurant and another driver came and we thought it was ok, I waited outside with my pet duck for a half hour and called the restaurant back and apparently Uber eats ended up not taking our order again. We didn't get to eat until 10PM because we had to go get the food ourselves. With my health I can't stay up late so I barely could eat anything before falling asleep...

I live in a small town, have tried them for the third time which will be the last... ordered a simple hot sandwich and fries. Took well over an hour to be delivered and the driver told me to contact customer support as she didn't agree with the long delivery time. So called them and they told me that my order was on time even though it was an hour late and even the drives first words out of her mouth was I'm so sorry please call customer service. But they refused to do anything about it. Will NEVER be using them again. VERY BAD CUSTOMER SERVICE. I would highly suggest keeping to DOORDASH!

Uber eats sent me a 25$ coupon to place first order. I clicked on the promo code and placed an order. I looked at my bank account and they didn't give me a discount. Be careful when placing your first order they will screw you over, if you attempt to cancel the order they will charge you 80% of the total order. This initial order promo code is a scam.

Made the order for $116 and accidentally put a wrong address. Cancelled the order in 3 minutes but they already charged me and refused to return money to my credit card. They refused to deliver to new address either, so my husband had to pick up the order by himself not to lose money((( It was my first and last experience with Uber eats delivery. Not recommended to anyone!

I ordered Panda Express, waited 45 minutes, saw the driver was picking up the order, and then the order showed as cancelled...

I tried using Uber eats two times to get items from a Store not a restaurant.I want to warn others not to use the app to do that unless you want them to add on pre -authorization charges and keep the funds.Im not angry about a "few" dollars as on one order they charged 25.60 and the second one 18.96.They have no phone number to handle issues so after opening numerous chats,being told something different by each new representative I talked to it came down to being told this.We are sorry for your bad experience but the authorization holds were credited and you will have to contact your bank as to when they will return it to your account.I cannot call my bank because I used a prepay Visa card that also does not have a phone to call to resolve issues. BTW I use it for Uber rides with no issues and the hold comes off the same day.Lesson learned dont use it as they consider it good business practices to keep your funds and pass the responsibility of the issue on to your bank and end the chat with were sorry.Sorry will not get my 45.00 back when I live paycheck to paycheck and 10 and 12 days have passed since the completed orders.Negative stars

Today my order was canceled after the restaurant had prepared my meal. This would make the second time Uber eats cancelled my order from this restaurant. I called and they admitted that it was a glitch on their end. I requested they pay for my order, they denied. They inconvenienced me and the restaurant and for that I will never utilize Uber eats again. Terrible customer service.

I can't say enough BAD things about the customer service. My food NEVER arrived. I called immediately customer service. I spent 2 hours that night and they just jump from one to another agent. I knew at that point They were just playing around with me. I sent an email per their request. Everything was in the same 2 hours. They responded me that I took 48 hours for claim. This people are the worst service. I have never wrote a bad review but I can stand for this company anymore

Placed an order for some food after coming off a 21 hour shift. Driver picked up the food and drove to my Condo Complex. Claims to have dropped off the order and the delivery picture was completely black. Contacted support after trying to contact the driver who ignored my phone calls and was told there is nothing they can do since it was dropped off in my general location. THERE ARE 60 UNITS HERE! WHICH ONE NUMB NUTS!?! Took me yelling at 4 different representatives who kept telling me there was nothing they can do to actually get a refund for not receiving what I paid for. Finally one processed a refund. Wasn't a full refund though because the useless driver got to keep the F-ing tip. Deleted the app.dont use them you have any common sense whatsoever.

I ordered through Uber eats from a chick fil-a. The app kept saying a different driver was bringing my order for 45 minutes. When I tried to cancel the order, the app automatically charged me $26 without allowing me to say no. I did not want cold food again. I contacted customer support and they offered me a $10 coupon. Don't waste your time with this company or its customer service.

In my last 10 orders I think 9 were well past delivery time. Does Uber care? Now every order they stop 2 to 3 other places and then bring food 20 to 30 minutes late.

The "Promotions" function that advertises discounts on orders is designed to fail after 1 or 2 uses. This forces customers to call in to manually process the discount. Once you call in and reveal their scam, they hang up on you repeatedly. They do not care and are used to hanging up on their PAYING CUSTOMERS! I place orders over $30's regularly, multiple times a day and night and this is how they treat you! Unbelievable. Their selections and application looks great but their customer service execution sucks. I'm convinced they all suck as ALL of these food delivery apps work through INDIAN CALL CENTERS! And the call center workers dont care about you and will HANG UP ON YOU! No matter what tone of voice you are using. THey repeat themselves and hang up. They know they are powerless and they don't want to deal with unresolvable problems that are set as policy so that these apps can scrape money from honest paying customers. F all these guys i'm going to go buy and make my food for myself again. Its cheaper and taste better, oh and its much cheaper...