Uber EatsReviews 1,339

Ordered Uber eats. By mistake gave wrong address. Realized one minute after ordering - went onto Uber chat and after 15 minutes they told me they could t change the address but all I had to do was contact the driver as soon as he picked up the food from the restaurant. I did that, the driver acknowledged the address change and then forgot and delivered to the first address 2 km away. Even though he made the mistake he refused to come to the right address unless I paid him more. Then he cancelled the order keeping the tip and leaving my kids starving without food. I called Uber twice and all they said was "sorry, we can't do anything!" I asked to speak to a manager and they said there isn't one but they can put in a request for a supervisor to call me … no call at all 24 hours later. Just more texts saying "sorry and please don't cancel in the future!" Even though it was Uber who cancelled. Worst customer service ever! Don't trust that Uber can get anything right now when they are the ones that make the mistake.

The app kept saying i had to pickup the order myself while iam wheelchair bound!
I contacted the costumer service but no help or understanding.

3 reps all just cancelled chat without resolving the issue. Not a single one was helpful or answered my questions. Go door dash or somewhere else

On 8/20/23 I ordered $122.56 of food from Crosshaven Winn Dixie. The Uber eats driver stole my order because it had steaks and condoms things people want. He marked it delivered. Uber said they would refund it. They never did. When asked why they said I had a restriction for complaining about messed up orders. I will not use Uber eat or Uber rides after this poor customer service and corporate thieving.

I order from Buster American Kitchen. I didn't want a burger anymore an I figured the fries would be cold. I canceled the order 1-2 min after I submitted it. I try to contact someone but all they said was I can't get my money because the order was accepted. Mind u I ordered from Friday's instead. So they took $28 plus charges from them plus tip smfh. I don't think I will use this app anymore.

They send the wrong food I asked for a refund and they refuse to give a refund what I ordered on my app is not what Panda Express sent I am allergic to a few things that were inside of the order which meant I couldn't eat it and they refuse to give me a refund

Decided to try them because even though the hurricane didn't strike here, none of the other food delivery services were working. My order was picked up and delivered fast by a very polite driver. Very good food from Cracker Barrel. So I have no complaints about Ubereats or the food. Kudos!

I have pretty much stopped using Uber Eats. I may stop using Uber all together. My husband made an Uber Eats order, forgot to check the address, and ordered. I immediately tried to change the address. It would not let me. I decided to cancel. This is probably two minutes after I ordered. They charged me $38 inconvenience fee due to the hardship of the restaurant and driver. TWO MINUTES IN! I immediately contacted them on chat. No other way to contact them. They basically ended the chat. Worst customer service ever. Uber is the worst. Door Dash is perfect. So accommodating. Lyft is also. No more Uber for me!

I am in agreement that this is the worst in terms of time and money spent for something. They refunded me $1.06 for $5 worth of food and there is no way to communicate with anyone. You're lucky if you can navigate your way through their menu online. I'd compare this to a con job.

I'm going to write a letter to corporate headquarters. I was told online that under no circumstances could I get a refund. Lynn told me I could not be transferred to a supervisor as the supervisor would tell me the same thing and then she hung up on me. I spoke to Justin and Charmaine both on online support and no one could help me. They ended the conversation without saying goodbye. I was charged on my checking account $85.32 when it shows $62.15 on Uber. When the order was placed it said 8532 so I went in and canceled it immediately. The restaurant did not contact me Uber Eats did not contact me. I consider this bait and switch I will not be using Uber Eats any longer and I will report them to their headquarters and write a letter about this I can see why the reviews are 1.5. I will go back and I will start using doordash and GrubHub if I need to order food if I need a ride I will use Lyft and so will my whole family and I will be writing a review on China A Go-Go the restaurant and I'm going to call them today when they open.

I respect the young lad delivering on his Bicycle in 102 degree heat but an hour and 15 minutes late is unacceptable. If I wasn't so hungry I would have thrown the order in the trash. The burger looked like it had been run over and the fries. Well you can only imagine.

Worst company to go with, a few times now I've been told no refund for the company messing up a order but today I was sent the wrong order worth nearly £20 and ubereats are refusing to send me a refund for there drivers mistake and the company itself the order was with don't want to address it either so have now lost out on money and not even given my order. So if you want to lose alot of money go with this company because chances are you won't get what you ordered and no refund either. First photo is what I ordered and the other two is what I got

Driver Keiana delivered us pizza instead of our correct meal. I got in touch with Uber Eats, and the lady I spoke with named Tracy wasn't pleasant or helpful. They added the funds back on Uber Cash, but when I tried tip reorder it didn't work. So I had to use my card and Tracy said that once the order is complete to call back, and they will refund the Uber cash back to my card. Worst experience ever, and I will never use them again!

I have been through the promotion code not working issues and that's frustrating but after a recent order I am compelled to warn others about this terrible service. I placed a 3 items order that had 2 items completely wrong and 1 that was disgustingly inedible, 1st they tried to force a credit for me that didn't cover the cost of 1 of the incorrect items, after I jumped through hoops to rectify that they are only refunding, I hope, the cost of the 2 items that were incorrect and basically told me that I'm screwed with no other options. I highly recommend that you never use this corrupt company

I was charged $6.11 for using their app. The delivery fee was.49, but that will screw you with the "app" charge. Stay away from Uber!

Essen liegt über ein stunde im Lokal bereit zur Abholung. Trotz Stornierung voll berechnet. Nie wieder

I've had too many bad experiences with them at this point so this time, I'm done with them. Customer service is a joke and I'm really fed up with their arrogance. I'm supposed to get $120 back from superbowl Sunday because the restaurant canceled, they didn't have any of those foods and didn't know why that menu was even up, i got the money back from my bank, but then my bank reversed the charges due to Uber eats writing an email to them that I didn't cancel in a timely manner and had enough time to change my order, myself and the manager of the restaurant called uber eats and burnt we were getting somewhere with them. Nope! So I never got my money back, I honestly don't know why I still used them after that but today was the last time. I ordered breakfast from McDonald's and this location does suck, because they always leave things out of the order. This time was no different from the other times. If there were other McDonald's locations to choose from at that time, then I would have. I basically have long Covid so almost everything smells and tastes rotten to me. One of the only things that I can eat is the egg and cheese McGriddle. I basically have no choice sometimes, especially since I do not drive. They forgot something in the order for my son and also filled up his drink only halfway. That's unacceptable. I went back and forth with Uber eats customer service and nothing got resolved. I think the workers feel like they are too above everyone else and are untouchable. The company itself is not good at all. No supervisor ever called me back no matter how many times that I called. They get away with too much and I will be going to the courts to try to sue them. This is beyond ridiculous already.