Uber EatsReviews 25

I drive an 18 wheeler across country and I'm an Uber eats one customer because getting an 18 wheeler into a food joint isn't a feasible option when your vehicle is this bulky and weighs as much as mine does that it breaks parking lot pavement.
I used Uber eats today and made 3 separate orders, I ordered a coffee from Starbucks, a salad for myself from Fresh-set 675 & Panda Express for my other half.
Every time I order I always leave a message for the delivery person in the app when I make each order with explicit instructions on my exact whereabouts and a phone number and ask that they call me when they arrive or get close to arriving so that they can locate me I do this each time I make an order.
The Starbucks order arrived first and made it just fine a woman delivered it and did call me and found me easily.
The orders for the two food places were delivered by one person and he didn't call the phone number I put in the instructions he instead called an old phone number by using the app number instead of reading the instructions I left him in the app order. I only knew he had he tried to deliver the food because I went to check his arrival time per the app and it said order was delivered and completed.
I then went into the travel center I was parked behind to ask if they had the food and was told that upon arriving he had come into the truck stop I was parked behind and asked for me inside and spoke with the manager who explained to him that it would likely be an order for a truck driver on the lot out back and then she offered to hold the food for me but he refused and took the food with him and left with it I also attempted to call him per his number in the Uber app but the call tried to go through Uber eats app and told me the call couldn't be put through and so no food.
I did contact Uber eats customer service by chat through the app because they do not have a phone number customers can call anymore and they refused to refund the money because and I quote I was at a business and because he tried to contact me although not at the number I gave him in the instructions so apparently the driver can keep your food and the tips and just leave with it and there is no refund and no repercussions for their not doing their due diligence while on the job and reading instructions left for them and then Uber eats keeps your money and so no refund for $100 worth of food. I've called my credit card company and will be disputing these charges for food I didn't receive and I will not be utilizing Uber eats anymore. Horrible delivery driver and no resolution for an issue that should not have ever occurred and could have easily been avoided by just reading the instructions the customer left for the delivery person or by leaving the food with the manager when he went into the establishment. $100 loss is enough for me.