UberReviews 1,537

Used Uber for the first time this last Sunday around 10 am from Chicago O'Hare Terminal 3 to Hoffman Estates.

Unpleasently surprised by the Fare Cost of $76.94.
(Uber's Meter Fare:$60.50 - Gratuity:$12.49 - Booking fee: $2.00.)

It was an Uber Taxi not a private car. I could not see an estimated fare at the time of booking the car. I took a leap of faith. Driver was Ok, not clear in communication but not rude.

I'm a frequent flyer and normally pay 35-38$ for the same distance + $10 Tip (on average under $50.00 for private cars). My objection is not with tolls or tip but with Meter Fare. (The driver ran the meter during the ride and the total came out to be around $32).

Sent an Email for explanation of high fare and some Gonzalo from Uber's help.uber.com replied, with "Uber TAXI is a unique option where rates are not set by Uber. We at Uber are unable to control or adjust these fares."

Reading from other people's experience here on this forum makes me realize that this 'fare gouging' happens more often. I have to say, I am totally turned off by their practice and will not use it in future.

I wrote a review on Uber last November after reading some negative reviews, my experience tonight has left me quite grateful. Around 1 am I received a call from a young adult that had drank too much and was looking for a ride, she didn't even know where she was and had gotten separated from her friends. Not knowing where she was, I had her open her Iberia app. Within minutes a immigrant driver had her in his vehicle and got on the phone with me to assure me he would get her safely to me. 18 minutes later the driver delivered my passed out little friend. She may never drink again, but we will certainly Uber. Thank You Uber!

October 31st at 11:01PM, we requested an Uber pickup in Fort Lauderdale, FL. Immediately we received a text that said since it was a busy time, there would be a surcharge and our fare would be 2x the normal amount. We agreed since it was Halloween and a busy time. 11:01PM we received a text that Uber was arriving. Uber did not show up. We text Uber twice to let them know we were in front of a restaurant which is easy to find. 11:20PM we called and spoke with the Uber driver who said he was in traffic and would be there in two minutes. 11:31PM still no Uber driver. We hailed a taxi who did not charge us double and we cancelled the Uber trip. Uber emailed us to let us know that our credit card was charged $5 for cancellation. We went onto Uber account and let them know this was not acceptable. Uber customer service gave us a credit of $5 toward the next Uber trip, and would not refund the $5. Uber gives service that is only convenient for them. They surcharge during busy times and do not show up. If we accept businesses treating consumers like this, where will it end? Are restaurants next to charge us double because we wish to dine at a busy time such as a Saturday night vs a slower Tuesday? This type of treatment is not acceptable. Think about it.

Don't use Uber! It is a ripoff! Used Uber for first time on ride from Midway airport to Aurora, Il. A normal cab fare is $60.00 and I was told much cheaper to use Uber so thought I would give it a try. When we arrived at my house the meter fare was $81.00 which was ridiculous in of itself. A short time later I received a notification that I was billed $156.31? Beware... your going to get ripped off.

I recently used Uber got to see the pic of the driver who was coming to get me and my friends, when the driver pulled up she had someone in the passanger seat with her there was 4 of us guys for this Uber ride, she told me she didn't know there was going to be 4 of us and said the passanger was her husband and told him he would have to go to the bar while she dropped us of since there was 4 of us and needed his space too and would be back for him, this made me feel really awkward and now ill take a taxi before calling Uber

Worst experience I have ever had with customer service, and being screwed over with my money, and my time. With uber taking up to 25% of fare (which I am ok with and agreed to) They should by far be able to hire a few people to answer phones and solve problems. The fares randomly change with no explanation and no response from suppprt. A $25 far turns to a $20 fare out of thin air, and then on top of the missing $5 uber takes its 25%. Great idea and easy app, but many bugs and zero customer support to fix the issues. Just my though, but I was under the impression that the uber fee was for using their technology. Seems to me they need to take a little bit of that money out of their pocket and hire some people to help!

Ps. Not looking back for errors, why waste more time after 30 emails and no help.

I have been using Uber for some months now and have always used the service to travel both into and out of the Melbourne CBD - usually travelling in at approx 8pm and returning around 3 or 4am in the morning. The fee is always around $70-80 each way - except for this Saturday where the in bound trip was normal, however I was hit with a $134 bill on the way out, This was due to a suprise 'dynamic pricing' fee that Uber apparently introduce when they want to encourage more drivers onto the streets. I should have checked my 'price indication' however I didnt do this, because I had taken the trip so ofter (er... a couple of hours earlier) and no fee. Driver did not advise of any fee and joke is on me because I didnt read the fine print. Offer by Uber to refund only half of this $60 fee. Not good enough in my opinion. I believe Uber knows that customers would opt for other alternatives if their customers clearly understood that a surprise fee could occur at random, which is why their method to inform is shady. I feel completely ripped off and tricked into losing money I cannot afford to lose.

I am a regular uber customer and happy with the rates and services, but today bcoz of some stupid drivers I missed my flight. The 1st one I booked says hez around 25 to 30 min distance to me where as I can see him on the map next Street. I cancelled and booked another one he says he doesn't wanna go to the airport as it's far off. Now I dun think it's my problem if ur running a cab service u make sure u inform ur customer that we can deny u at any point of time so that u don't expect that much. But in this whole this I missed my flight and my friends birthday