UberReviews 1,537

We called an Uber to head to the San Jose airport as we often do. Our first driver showed up and asked us where we were going and we said San Jose airport. Immediately he said he is "going to have to pass" since he wants to get home soon. He didn't want to take us that far. I find this appalling - the airport is a 18 miles, 20 minute ride away. If he didn't want to accept passengers then why did he accept our ride? We wasted 8 minutes Waiting for him for nothing.

We then called another Uber and she came after 5 minutes. She also asked us where we were going and when we told her the airport she said she had to pass because she didn't have proper authorization to make trips to the airport. Needless to say we were pretty pissed at this point but decided third time's a charm.

The third driver was 5 minutes away. We called him right then and there and specifically asked him if the airport as a destination was going to be a problem. He said "I think it's ok". Then a couple minutes later we got a cancellation notice. That is THREE DRIVERS in a row that refused to give us a ride based on our destination. It's not like we were asking to go 100 miles away. SJC is the closest airport to the Fremont area and there was no traffic at this time of day.

We ended up using Lyft and even with a 75% prime time charge, we knew we would get reliable service and a driver that was courteous and would take is to where we needed to go. And that is exactly what happened. Our Lyft got us there swiftly and with no issues or complaining about the destination. Uber, you have LOST this customer. I find this appalling and completely unprofessional. One cancellation I can maybe understand and brush off as a specific driver issue. 3 in a row means there is something systemic going on and that your customer service model is broken. Take care of your drivers so they take care of your customers.

Completely unacceptable and unprofessional. Doesn't seem like there's enough reprimanding for drivers canceling on riders. Use Lyft or alternatives and stay away from Uber.

EXTREMELY disappointed with Uber. 5 days ago my account with Uber was hacked and someone in Australia (I am a US resident and have never even traveled there) charged my card upwards of $100. I had to cancel my credit card and am currently moneyless as I am away at school with no bank nearby. I have contacted Uber FIVE times and NO RESPONSE whatsoever. I cannot cancel my account as Uber does not allow customers to call a support line, forcing me to communicate via messages through my account. Ironically, none of my messages have been answered and someone is still attempting to use my account. The company does not allow you to remove credit card information from your account unless you add in another. I will never use Uber again and I recommend you do not either. If something goes wrong you will have no help whatsoever from this unprofessional company.

Calculating in typical expenses of $. 55/mile, Profit 0. Then you have to pay your own self employment "taxes." true income -15%!
Today I kept completely busy for 2 hours. As soon as trip done with one, another came. Rush hour Tuesday 330-530 was the time I actually had my Uber turned on. Took 40 minutes to get home. Milage was 50 miles. Recall that you cannot choose where you will go to. Gross income from Uber: 26 dollars. So before expenses, 13/hr.

Have Used Uber several time to go to my daughters house, always charged about $25.00, on October 31, after getting and estimate of $21-$25, I was charged almost $50.00 each way! Double what it cost several times. 20 minute ride each way, no traffic. Can't call, all you can do is email! They keep replying they need more information, keep giving a detail description which was emails lasting almost an hour to write and still nothing! If you live in the Ny/Nj area contact ( Better get Verrcaro) channel 4, maybe they could do a story on this problem!

While on a trip tried to use uber without success. There were 5 of us so we needed (according to the website XL or SUV would work) so I selected one in our area and it gave me their phone number. I called to make sure they would be able to accomodate all of us and the driver said no so i ended up calling the local cab company. Wasted time researching and frustration due to the fact i cant remove my credit card information now! Once its entered you can add more however there is no way to remove it and apparently no customer service!?!

I have recently been using uber in Panama central America it has turned into a nightmare experience not only with drivers but also with Uber Support personal. One driver charged me 10 dollars for a fare that has been costing me only 3dollars I made a complaint and instead of supporting me they blocked me from something the driver said about me. He was not the person on the profile also and obviously just a friend of the taxi Uber Driver. I found the app malfunctioned so many times that it caused distress to me. The drivers were so rude that they never answered calls or texts. One taxi driver went to wrong place and did not respond to me I waited for an hour for an arrival but he never turned up. The Uber Support personal are also rude and don't listen to your complaint properly I was actually blocked from using uber because of a driver telling lies about me. I have never been treated so awfully by a taxi service in my entire life.

Now ive got you! Recently I was billed £27 for a £14 quote and you told me I agreed to the price surge even though I was sure I didn't! Tonight I booked a cab in Manchester with a £12-14 quote and he was 8 minutes away, when he was 2 minutes away the quite suddenly became subject to a x 1.7 surge price and had I not seen it and got in the cab I would have been charged accordingly! There is NO WAY this is legal altering a quote last minute as you did last time to tell me I was wrong! I have 2 witnesses before you dare argue! This is a con it will be posted on Facebook and I WILL be contacting trading standards! If a price surge is in effect it has to be applied at the time of booking not surreptitiously afterwards! Disgusting practice!

Uber ripped me off! Applied "surge charge" of 2.2x the fare but there was no prior notification of this in the app. I was not informed and did not grant permission for this. The app only showed a fare estimate of £7-9. I got home to find that a taxi journey that ALWAYS costs me around £7-9 had cost £22.50, already charged to my card and I had no means of recourse in the app. I had to go onto their website to file a "report a serious issue with you driver" case to get to a human and they didn't read anything of what I had written - just robotic copy and paste answers! I threatened to take it further and finally got the surge charge refunded but they said it would be a one-time gesture only, so this could happen again and I'd simply be screwed. They made out that they were doing me a massive favour and I was just lying about not being notified of the surge fare.
The next day (today), bizarrely I got an email through: "Hi xxxx, To ensure your security, we have reset your password. To log into Uber, you will need to choose a new password."
Then when I try to reset this I get the following: "SOMETHING WENT WRONG. There has been an error, and we are currently looking into it."
However others can log into their accounts using this same computer/same IP. I then checked the app and it was not accessible to me either, so they have killed my account it seems because I demanded my money back. It's fine by me because there wasn't going to be a next time anyway, but what a crooked, horrible company! Avoid!