UberReviews 1,537

Uber accepted a prebooking for a 5 a.m. pick up to the airport with a quote of $32 base price plus taxes. An e mail stating that surge pricing was in effect was sent just as the driver arrived. We were already in the street. There was no time to cancel and book a limo so we got in. As a result, our fare was augmented to $126. I complained and they reduced it to $114. I am still fighting for a fair settlement. Today I took a cab.

I have been a loyal user of Uber and it has always been my go-to means of getting from point A-B. But today, I've officially withdrawn and deleted their app. Heres why:
Two nights ago, I've ordered a cab for my girlfriend to get home after a huge argument around the time of 3 a.m. Keep in mind her phone died at the time. Her destination was from Manhattan to Brooklyn. The next day, she had told me she was dissatisfied with a pool customer who gave her an attitude and told my girlfriend to "shut up" after talking to the driver named Raja. She was tremendously upset to begin with and it caused her to get off the car a few blocks later, which took her to the 1 train. We are super easy going people and we have discovered the driver Raja, has NEVER ended the trip at the time she was dropped off- which was only 5 blocks later and had fully taken advantaged of the circumstances and drove an empty passenge car to her destination in Brooklyn. I did not fully realize this until it was too late - so I had rated him 5 stars before I got the chance to report him. Again we were in an argument so we didn't not talk until a day later.
First of all she and I were not drunk at all. And I have reached out to uber and they have refused to refund me for the amount of $27. Although the money is not the issue but the dishonest driver. I will be going to Lyft from now on. I do not regret my decision.
Also I notified uber and told them the details and these illiterate workers reviewing my complaint do not even respond to the problem but are confusing that I want a refund because the fare amount itself is wrong. I regret to say that Uber hires lousy drivers that take advantage of customers at 3am. And if they had looked into my transaction profile, I already spend quite a lot for cabs, theres no reason for me to go beyond for 27$ unless it was the truth

I have had several instances recently where I go to order and Uber tells me it's 2-3 minutes and then I confirm the order and it's 8-10 minutes (tech glitches). I have also had drivers who can't speak English and I must tell them where to go despite them having their map app on their phone available to them. Incompetent drivers and failing technology are not ingredients for a good user experience. When notified of their failings, Uber curtly replies that they work hard to provide the best user experience. Really, that's your best?

My son booked me an Uber to take me to the station to catch a train to the airport. When I got in the driver started going at about one mile an hour and drove up loads of little side roads, going round in circles in completely the wrong direction and wasting a good 15 minutes. When I told him I had a train and flight to catch he suddenly said he was looking for other customers because it was a shared ride. I rang my son who said it definitely wasn't shared and to tell the driver to get a move on. He refused to. I asked could he then change it to unshared and charge the extra and he said no. I asked him to call his superior and he said there was nobody there to call. I explained that if I missed the one train an hour I'd miss my flight and there wasn't another one for seven days. Effectively I'd lose my whole holiday. He shrugged and carried on at one mile an hour. There was nothing I could do and even if I'd got out of his car he'd taken me down such quiet roads there was no chance of finding another cab. This was 3am in the morning and eventually after much screaming on my part he gave up looking for sharers - but I made it to the station with two minutes to spare and had to to try and run up numerous platform steps with two pieces of heavy luggage. I will never forget the experience and will never ever use them again.

First of all you can't talk to anyone at Uber because they do not have phone support. After I finally found the online support team I asked why I was getting charged a monthly fee. I never opened an account with them. They did not know and continued to charge me even after I told them to stop. Instead my monthly bill got higher. They asked me to prove they were billing me by sending them screen snapshots and the last four of my credit card. Can you believe that? I had to prove to them that this was happening. So I did and then they asked me to give them the first 6 numbers on my credit card. Which I did. This company is either very incompetent or corrupt. I will never use their service!

My granddaughter and I ordered an uber from santa monica beach pier. Three drivers cancelled and I was charged for the third one with them stating that the driver waited over 2 minutes for me. I was at the pickup point long before I ever contacted this driver. He evidently left and charged me with a cancellation fee and I followed the rules. Uber has shown to a very shadowy company from the get go. From now on, I will be a customer of Lyft! I have disputed this with the BBB, no response from uber so now I am making you aware.

I was picked up from my workplace on 30/8/2017 at around 8:56 pm by cab no. TN 07 CE 8554. The trip started on my account but the drivers account was not updated. Navigation kept directing the driver to my pick up point. Finally after taking a full circle and wasting my time he called up customer service. The executive directed him to cancel my ongoing trip and ask me to book another assuring that the same cab will be assigned. The driver cancelled and when i booked again i was assigned a ride 20 min away. The driver asked me to get off on the street amidst a downpour. When i refused to get off away from my pick up point, while it was raining and demanded to talk to customer service again, the driver called up the office again but refused to let me speak. Customer service executive told him to tell me that i am not being charged for the trip so get off. I have never seen such behavior in my life. The moment you undertake the responsibility of a trip, you are taking responsibility for our time, safety and good service delivery and in return take payment from us. you cannot waste our time, compromise our safety and then put us through discomfort and finally say 'ok we won't charge you this time'. Looks like uber is no better than a bunch of scoundrels with no work ethics or standards.

Worst customer service I've ever encountered. Every response is just a copy/paste canned response... they don't even read the actual complain/comment/request. I have to send my issue to them 7-10 times with multiple responses back... that's about 30-40 emails back and forth to get something as simple as a $5 cancelation ride waived because the app froze and I couldn't cancel in time. It's just ridiculous. Glad all the Sr. Leaders of the company resigned or were fired. Hopefully it changes the culture, but I doubt it, all the customer service reps are nasty $#*! offshore peeps that don't care about anything but their "ticket resolution" numbers.

I just wanted to write and let all of you at Uber that I had the most amazing driver the other day! As soon as I got in the car, he handed me a bowl of delicious treats, I thought that was so sweet! Then he handed me a bottle of water. This may not be a big deal to some, however, it actually made my day! He was so polite, helpful, generous and all around awesome! Please please let this driver, Jasur Nazarou # ******* know that he is awesome! He deserves some sort of praise from all of you at Uber! All of your drivers should take notes from this guy! All of your drivers need to be like him! WONDEEFUL EXPERIENCE!

Stephanie *******@Angelinistephanie. *******@yahoo.com.

I recently started driving for UBER and you know what everything has been exactly as it was supposed to be. Will there be a hiccup at some point? Probably. But all of you who are saying you got ripped off so many times, first of all I don't believe it has happened as often and as badly as you all claim but if it has happened to you more than 2 times then maybe instead of bit@#$ing about it you should just stop using it. I drive because I need the extra money and most of the problems you may or may not have are caused by the app or the company not the drivers. I am very professional and have not had one issue with a rider or the app as of yet and I depend on the money to support my family so I take it very seriously. Please at the very least don't give drivers bad ratings because your fare was too high or the wait was too long. We get there as fast as we can at least the good drivers. Bad reviews for the drivers when it is the app or the companies rates fault can cause us to be deactivated. I like the extra money I earn and depend on it to do fun things with my family. Rant over.

Uber not paying the extra money in the lite up area now rip me off 2 times in the glendale area after the cards games tonites owes me about 30 plus more taking more then 25% to trying to keep the college kids happy but dont care about the drivers to most of the rides are short about 262- 300 dallorsfars now taking away the wait till you get the ride then keep the money for themsevles to if you want to make nothing dont do uber thris company needs to be shut down getting like reg cab company only cares about the money you avg 4.00 a ride in the phoenix area now so please use someone else at peak times

I ordered an Uber to get to an interview in Tempe and I live in Gilbert. I had the same Uber drive to and from the interview... David. On the ride there he charged me the normal amount. Then on the way back he charged me an extra 50$ for an "accident" in the car. There was no accident I was at an interview! I would love to know what I did. They make up accidents so that they can make more money. It is ridiculous. This is one of the worst company's to use. DO NOT USE THEM. Use lyft they are way more trustworthy and will not cheat you and take your money!