Ty Ty NurseryReviews 26

I ordered two Hardy Almond trees in Mid-may 2022. The trees were shipped via UPS, and took 5 days from the notice of shipment to delivery at my home. During this time, we had a heat wave across the area from the nursery to where I live. The trees were shipped bare-root, with no water-saving gel or plastic or anything to protect them. They arrived dried out, and dead. I spent 3 weeks with their CSRs (sending photos, etc.) while the CSRs tried to blame me for the trees arriving dead. I even planted them to see whether they'd survive, but they didn't. The CSRs continued to blame me for the dead trees, offered no warranty coverage, and said that since I'd sent the dead plants to compost, there was nothing more to prove my claim. THEY ARE A TERRIBLE COMPANY. Buy from Burpee, Starks, Proven Winners, etc. This company is a ripoff. ($85 spent, including shipping, for two dead trees!)

Edit: (June 8,2022) after an email from the current claimed owner, Ryan Phillips, who provided me with a direct contact number *******252 Ext. 34 and *******062 (Direct), I received a *total refund*, including shipping costs. I don't have enough other information to determine whether this (newer) ownder seems to really want to improve this company's reputation and opearation, but I'm willing to give him the benefit of the doubt. Note that, before this happened, I not only provided negative reviews on Google and Yelp, but I also filed a complaint with the BBB, and a PayPal refund request.

Despite the resolution of my complaint, I'd still recommend that buyers beware. There are still a lot of pretty recent reviews that suggest that this company has still not learned much, that they still are sending out low-quality (or dead) plants, and that they have not learned how to ship product so that it survives the trip, to arrive at the buyer in good condition. I hope that the current owner learns how to do this, because their product selection is awesome, but receiving dead plants is the opposite of awesome.

Dead "fruit bearing" mulberry bush that left their property with leaves and arrived dead. Customer service claimed the dead spotted leaves were a result of their sprinkler system? I bought 10 trees, all dormant except the one that's dead. Horrible customer service. Go to Fast Growing Trees

I ordered and paid the price for a 4-5ft tall tree seedling. Once it is arrived, it is exactly 3ft tall because they cut it into 3ft. So called, to fit together with another 3-4ft seedling tree I ordered, and to fit them in a narrow box. BUT I paid $34.75 to buy a 4-5 feet tall tree, what is the point to get a 3ft only. If I buy a 3-4ft tall one, it is $24.75, $10 less. If they want to save their money for shipping, they should not cheating customers for the 4-5ft tall price, and should refund $10 for the true 3-4ft price. In addition, this seedling has only two main branches, and both of them were cut, the tree will not be grown as it was because it has to grow the very small branches sideway, and it WILL NOT have a main straight tree trunk. The customer service woman was full of excuses and trying to protect their business hardly. She said they have order agreement, and I agree it. So, please read agreement before you buy. It is NOT an honest and reputable business from consumer point of view. I am very disappointed and will return the two trees, and can get 80% money back.