Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Twitter

Twitter

2.0

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Twitter?
grey stargrey stargrey stargrey stargrey star

Twitter Reviews Summary

The company, formerly known as Twitter, has garnered significant criticism regarding its customer service and platform management. Customers frequently report issues with account access, lack of responsive support, and perceived bias in content moderation. Many express frustration over automated responses and difficulty in resolving issues, leading to a sense of abandonment. Conversely, some users appreciate the platform's potential for engagement, although this sentiment is waning. Overall, the reputation is marred by concerns over ineffective customer service and a perceived decline in the quality of discourse, prompting many to consider alternative social media platforms.

This summary is generated by AI, based on text from customer reviews

service
100
value
96

We monitor reviews for authenticity

Italy
3 reviews
1 helpful vote
Follow web D.
Unfollow web D.
Share Review
Report Review

Twittiamo a while, now it's a stylish, all madono immaggini with a simple message or comment. Once they wrote letters and articles were now gets twitte

Date of experience: April 26, 2014
New Jersey
9 reviews
11 helpful votes
Follow Bruce G.
Unfollow Bruce G.
Share Review
Report Review

Twitter is simple yet cool site. I am following different people, most of them are celebrities and with great influence.

Date of experience: April 15, 2014
California
8 reviews
11 helpful votes
Follow Ricky S.
Unfollow Ricky S.
Share Review
Report Review

Twitter is good and has many users but it's not really that useful to me. I'd rather use other social sites.

Date of experience: March 27, 2014
Ohio
33 reviews
48 helpful votes
Follow Eric L.
Unfollow Eric L.
Share Review
Report Review

I've loved Twitter since the beginning, and have enjoyed posting tweets from my own website. It's a great outlet to let out something quick, and share with the twitter sphere. Highly recommended!

Date of experience: March 8, 2014
Missouri
7 reviews
6 helpful votes
Follow John R.
Unfollow John R.
Share Review
Report Review

Long time user of Twitter
February 25, 2014

Long time user of Twitter. Although I have started to really utilize it recently to follow the topics I enjoy. A great tool although somewhat limited in its use. Works great on mobile as well.

Date of experience: February 25, 2014
New Hampshire
4 reviews
5 helpful votes
Follow Tiffany M.
Unfollow Tiffany M.
Share Review
Report Review

Not a big fan of twitter
February 11, 2014

Not a big fan of twitter. I suppose its great if u want to keep up to date with your favorite celebrities but other then that Facebook is way better.

Date of experience: February 11, 2014
District of Columbia
3 reviews
2 helpful votes
Follow Leticia A.
Unfollow Leticia A.
Share Review
Report Review

Twitter, yeah a short text social network. Same like facebook, twitter make our life become very social. But the problems is in internet, not in real life. But I still love twitter.

Date of experience: February 3, 2014
Nevada
3 reviews
2 helpful votes
Follow Charlie F.
Unfollow Charlie F.
Share Review
Report Review

I like twitter
December 5, 2013

I like twitter. It's short, sweet, and to the point. There is a link for pictures and if you are actually interested in viewing them you click it and I like that better than facebook.

Date of experience: December 4, 2013
Georgia
3 reviews
4 helpful votes
Follow Nala J.
Unfollow Nala J.
Share Review
Report Review

I don't like twitter
October 3, 2013

I don't like twitter. They only give you so much room to type. I hate it! > :(

Date of experience: October 3, 2013
Philippines
4 reviews
8 helpful votes
Follow Drae B.
Unfollow Drae B.
Share Review
Report Review

Twitter allows me to follow the celebrities that i look up to and know there wherabouts. Just love twitter!

Date of experience: September 23, 2013
Georgia
5 reviews
39 helpful votes
Follow Kristi M.
Unfollow Kristi M.
Share Review
Report Review

I would vote it three and a half. The one and only reason I joined Twitter is to network for work purposes. Some people and companies just prefer Twitter. I've found that it's a way for me to get a hold of clients that are difficult to reach plus they can click on my LinkedIN profile for my stats.

I admit that I get extremely annoyed with having to abbreviate posts that are already pretty short. Probably more annoyed than I should but seriously, they need to increase the limit beyond one sentence. I do not like text abbreviations at all and having to spend extra time on making what I want to type fit without dumbing it down drives me nuts. (see, I could keep going. I'll stop, I've made my point- Twitter never would have allowed all of this)

Date of experience: September 15, 2013
New York
9 reviews
47 helpful votes
Follow Adam P.
Unfollow Adam P.
Share Review
Report Review

Twitter is taking over the news media world. I don't even follow the news anymore thanks to Twitter.

Date of experience: July 30, 2013
Idaho
14 reviews
43 helpful votes
Follow nintynine w.
Unfollow nintynine w.
Share Review
Report Review

OLD POST
November 27, 2013

OLD POST

They ban you if you reply to anyone more then 3 times if they don't reply back, even those following you like you're only supposed to like 1 of their comments., youre only allowed a few words, it crashes firefox if it works at all, and theres been reports of people arrested for political beliefs that the Great Dictator don't approve of.

=====================================================

NEW POST

Ok after they some reason allowed my profile back they suspended for a stupid reason and I figured out a couple ways to get around the attacks that crashed my browser Ill give Twitter a second chance on here. It is still a pain in the $#*!, I still don't like it's little tweet box where you can't say hardly anything BUT for political reasons it is a good little site in some ways. Just not enough to earn more then two stars. It's hideous I have to use my AV to sandbox my browser, double wall my firewall and set my main firewall all the way to high with out getting my account hacked telling me their security is practically non-existent. I do like their follow actually doing what it was meant to do keeping you in touch with those you want to be in touch with instead of just working like a friend list just being there doing nothing like allot of sites, I do like the profile a little bit and some of the apps FireFox can work with but other then that it's just not that great. It's still picky with the@ on posted comments and it's over all still just kinda lame in it's 140 Characters not allowing us to even complete a full sentence.

Date of experience: July 21, 2013
Arizona
7 reviews
9 helpful votes
Follow Joseph D.
Unfollow Joseph D.
Share Review
Report Review

Jury is still out for me, still fairly new to this site.

Date of experience: June 9, 2013
Japan
3 reviews
2 helpful votes
Follow pam c.
Unfollow pam c.
Share Review
Report Review

Why is so slow using this site, My wite speed is fast to open facebook and G+, I always get the timeout information, like this site, but this question makes me trouble to submit... I don't whether other people also have some problems. Or It's my account reason? Who knows this...

Date of experience: May 23, 2013
KR
3 reviews
6 helpful votes
Follow ashley p.
Unfollow ashley p.
Share Review
Report Review

Super nice website, news update quickly, but can't talk directly,

Date of experience: May 12, 2013
Texas
2 reviews
2 helpful votes
Follow Mary C.
Unfollow Mary C.
Share Review
Report Review

All I like about Twitter is that much can be said in only 140 characters. Clear and nothing more to say. Cool!

Date of experience: February 19, 2013
Arizona
11 reviews
39 helpful votes
Follow SophiaN S.
Unfollow SophiaN S.
Share Review
Report Review

I will recommend that everyone must give a try to twitter once, if they have not tried it. Real time happening updates is the USP of twitter.

Date of experience: January 20, 2013
Arizona
9 reviews
18 helpful votes
Follow DavisonH S.
Unfollow DavisonH S.
Share Review
Report Review

I love this social networking website, I never get bored using it.

Date of experience: January 19, 2013
Louisiana
4 reviews
6 helpful votes
Follow william f.
Unfollow william f.
Share Review
Report Review

It is not a five star website but pretty useful for social media. The hardest part is using it for business; if you're not a recognized brand then it is an uphill climb to become relevant. It's telling when the most popular brands start off with hundreds of thousands of followers.

So I guess that is kind of biased from a business perspective.

Date of experience: January 11, 2013