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Twinklens

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Established by a group of fashion gurus, Twinklens is set to offer the most robust collection of contact lenses, accessible for everyone seeking everyday refreshment or occasional spookiness.

Our product lineup includes budget-friendly WOW! $9.90 contacts, natural-looking colored contacts, iconic Halloween contacts, and jaw-dropping 17.0mm & 22.0mm sclera contacts, totaling 500+ unique styles and accumulating.

We envision a future when everyone can look better and see better. Twinklens remains committed to speeding the progress by providing quality contact lenses at compelling price.


twinklens.com
KWAI CHEONG, New Territories
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Twinklens Reviews Summary

The company has cultivated a positive reputation for its product quality and timely customer service, with many customers praising the comfort and aesthetic appeal of the contact lenses. Fast shipping and attractive packaging are frequently highlighted as strengths, contributing to overall customer satisfaction. However, there are notable concerns regarding delivery delays, particularly for urgent orders, and inconsistencies in product quality, such as damaged lenses. Additionally, some customers expressed frustration over pricing discrepancies and packaging issues. Overall, while the company excels in product offerings and responsiveness, addressing shipping reliability and quality control could enhance customer experience further.

This summary is generated by AI, based on text from customer reviews

service
44
value
45
shipping
45
returns
31
quality
44
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1,033 reviews

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Canada
1 review
1 helpful vote
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First time Buyer thoughts
May 22, 2023

I am absolutely in love with the lens. It's a great quality product at an affordable price. I was a bit skeptical at purchasing first because I naturally have dark drown coloured eyes and in the past with other Color lens from different brands I was disappointed that it did not show on my eyes. But twinklens showed up 100% on my dark coloured eyes and I am going to continue buying more from this brand. -Shana

Date of experience: May 21, 2023
California
1 review
0 helpful votes
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May 21, 2023

...

Date of experience: May 21, 2023
California
1 review
0 helpful votes
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My new contacts
May 21, 2023

I'm very excited, happy yo have received m new contact lenses. They are beautiful I will be happy to wear them.

Date of experience: May 21, 2023
Canada
1 review
0 helpful votes
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I like them
May 19, 2023

First time trying contacts, they are really pretty and i liked them

Date of experience: May 19, 2023
Texas
1 review
0 helpful votes
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Love it!
May 16, 2023

Loved the options. I was looking to see what store had similar lenses to the ones i wore before that are now discontinued. And I found Twinklens, who had the lenses i was looking for.

Date of experience: May 16, 2023
California
2 reviews
11 helpful votes
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Super Awesome Customer Service!
May 14, 2023

I ordered the wrong contacts and Twinklens sent the correct contacts out immediately!
Outstanding customer service, contact lenses, prices and shipping.
I will definitely be ordering more!

Date of experience: May 14, 2023
Florida
1 review
0 helpful votes
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I never received my merchandise
June 10, 2023

I order contacts and I never receive them. I reach out through email and say the where going g to send me the contacts through a different shipping company and I still haven't received them

Twinklens attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 11, 2023
California
1 review
0 helpful votes
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Excellent experience
May 4, 2023

It was a good experience BUT you should give a little more discount like buy 3 and get the last one for free I know I used the discount code but you should have more offers

Date of experience: May 4, 2023
Alabama
1 review
0 helpful votes
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I was pleasantly surprised by the quality of the packaging and the speed of delivery. I will definitely be ordering from them again.

Date of experience: May 3, 2023
Mexico
1 review
0 helpful votes
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Amaizing
April 28, 2023

I loved everything, it was my very first onlune orden ever! And I'm not dissapointed at all! I would Shop again :)

Date of experience: April 27, 2023
Florida
1 review
1 helpful vote
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Worse company
May 25, 2023

Never got my package when I said delivered and I try to ask for a refund and never got it

Date of experience: April 25, 2023
Puerto Rico
1 review
0 helpful votes
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Estoy muy satistecha
April 24, 2023

Recibi mi peido y tambien incluyeron un kit de guardarlos
Muy grata experiencia
Se ven iguales a la foto

Date of experience: April 24, 2023
Michigan
1 review
0 helpful votes
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I like the contacts but in the colors I think I got it. The ability to navigate website for orders

Date of experience: April 23, 2023
Canada
1 review
0 helpful votes
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I love the full sclera
April 23, 2023

Thank you :) I love those lenses! People freak out when I wear them

Date of experience: April 23, 2023
Maryland
1 review
0 helpful votes
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Sharingan!
April 20, 2023

Comfortable lenses. I was able to wear these lens for 10 hours straight, I also accidentally fell asleep in them but they didn't move all night!

Date of experience: April 20, 2023
California
1 review
0 helpful votes
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Great company
April 20, 2023

I love how affordable these contacts are, fast shipping and great customer services! I'm always getting compliments on these contacts I get and will always recommend them Twinklens not to mention how comfortable the contacts are. I have sensitive eyes and they don't irritate my eyes at all <3!

Date of experience: April 20, 2023
Germany
1 review
0 helpful votes
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Circle lenses
April 18, 2023

I ordered super sized circle lenses (16mm, black and brown) they arrived approximately 2 weeks after placing my order which was expected since i'm from europe! Everything is fine, i love them a lot, especially the black lenses. They arrived along with 3 contact lens storage options, two of them are the regular round ones, the other one being a clear square shaped container with tools for taking contacts out and putting them in, i personally prefer my hands instead of tweezers for taking them out but that's still super sweet!

Date of experience: April 18, 2023
Texas
1 review
0 helpful votes
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8/10
April 17, 2023

The contacts are really good, came in very fast
However i do not think there is enough contact solution that it comes with

Date of experience: April 16, 2023
New Hampshire
1 review
0 helpful votes
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Very good!
April 15, 2023

This was my first time ordering with Twinklens and I was very pleasantly surprised! Very comfortable vibrant contacts and fast shipping!

Date of experience: April 15, 2023
New Zealand
1 review
0 helpful votes
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Good site. Quality product
April 14, 2023

Arrived quickly. Regular updates while shipping. Product as described arrived safely and was well packaged

Date of experience: April 13, 2023