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Tvidler has a rating of 3 stars from 118 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Tvidler most frequently mention and ear cleaner. Tvidler ranks 21st among Health Information sites.
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Ordered more than a month ago and still not received item. Emailed them asking for a refund and continue to receive replies offering me discount for them to send another. When I asked for refund they say they will be charging me a restocking fee and return postage fee! I have never received the item so how can they charge restocking and return postage?! AVOID THIS SCAM COMPANY! ZERO STARS.
Product does not work like they show in the fancy video. It is very flimsy and does not remove wax. Customer service is extremely difficult to contact for a refund. I am on my second attempt with no reply.
The tornado-like tip is made of soft silicone that effectively removes my earwax. It has to be used with a technique to make it more effective. Inserting and rotating gently- clockwise did the trick for me. I usually do it twice a week, usually after bathing.
Hi Luciana,
Thanks so much for your feedback! We’re really glad you enjoyed our product, we’ve found it’s a definite customer favorite!
Have a great day!
I ordered a Tvidler, and I accidentally mashed a button I wasn't supposed to. I added an extra handle by mistake. Upon realizing my error, I got on their chat line, and texted with one of their agents. This was 5 minutes after placing my order. She said a request had been sent to their warehouse to modify the order, but she could not guarantee that the warehouse would receive the request before shipping the product. Then she basically tried to get rid of me by asking if there was anything else she could help me with. This was a horrible joke in my mind, because she had already failed to help me with a very simple, straightforward request. I could see that the chat agent was a dead end, so I thanked her for pretending to help me, and ended the chat session. The next day, I got a notice informing me that my order was on its' way. Normally, I would have been thrilled to receive such prompt service, but in this case, not so much. It was as if they had put a rush on the order so I wouldn't have time to change it. They made sure to point out that I can't change the order now, and I have to pay for postage and a 15% "remorse fee" if I want a refund. I'm going to file a dispute with PayPal, and see if they can't help me nullify the transaction, but I'm skeptical that they will be able to assist me with these scam artists. Horrible company! The customer service is a complete joke!
Hi Steve,
You are a valued customer to us and we are sorry to hear about any inconvenience you may have had. Please allow us to help you by providing us with the following details:
· Email address you used to place your order
· Order number
· Full Name
· Tracking number (If you have one)
We can then look up your order and get back to you with the best resolution for the issue.
Thanks for your patience and understanding.
Cleaning my ears has never been this convenient. I find the design so unique that I bought 2 right away for a gift. Great workmanship.
Thank you so much for the five-star feedback! We appreciate it (and you!) and hope you recommend us to everyone you know! Thanks again!
Was able to remove a pretty amount of ear eax with its very soft silicone spiral tip. Twistng counterclockwise worked well for me. Did it after bath too, as advised. Great product.
Thank you so much for the positive feedback Holley. We are very glad that you like it. Have an awesome day!
Kvaliteten er meget bedre end forventet. Det er så nemt at holde rent. Det har en fremragende pris, så det er en stor værdi. Det gør ikke ondt og er meget behageligt, når man bruger det. Jeg kan varmt anbefale dette produkt.
A unique spiral tipped-ear cleaner that works just fine. It was able to remove some of my earwax. 4 stars overall.
Hello Synthia,
Thank you so much for this review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Have a nice day!
This ear cleaner is effective! Makes my ears hear better since it is able to remove all the wax. 10/10.
Just received my order today ordered it on March 10, very fast service and delivery. The product has nice workmanship.
Hello Coreen,
We can’t thank you enough for the kind words about our product/service. Your review means a lot to us and lets us know we’re on the right track!
Have a great day!
A very effective ear cleaner. It is exquisitely designed to be as effective as it is. It's made of fine quality material also, silicon for the head and plastic on the body. Great product!
Hello Michal,
We really appreciate you being our customer and we can't thank you enough for writing this detailed review. This means a lot to us.
Have a great day!
Tvidler can clean my ears thoroughly. I was able to remove an ample amount of earwax. All smooth, thanks!
Thanks, Rhea, we enjoyed knowing that you were satisfied with your purchase. Please let us know if you have any other comments, questions, or concerns. We are here for you anytime! Have a nice day!
After you check out, they'll add extra items to your order and then refuse to refund you. It's an absolute scam, so please do not buy from them.
The item itself is essentially just as useful as cotton bud, no better or worse. Their business practices are abhorrant though and people providing paid for reviews and affiliate articles should honestly be ashamed of themselves.
SCAMMY SCAM SCAMMERS!
Dear Glenn,
You are a valued customer to us and we are sorry to hear about any inconvenience you may have had. Please allow us to help you by providing us with the following details:
· Email address you used to place your order
· Order number
· Full Name
· Tracking number (If you have one)
We can then look up your order and get back to you with the best resolution for the issue.
Thanks for your patience and understanding.
Tvidler ear cleaner works just fine. The silicone head did well in cleaning my ears. Features are effective. I recommend.
Hello Cas,
Thank you so much for this review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Have a nice day!
I received my product about 6 weeks late and it just doesnt work at all - got it 3 or 4 days ago and tried it - it sucks! Called customer service twice first time disconnected and 2nd time was told IF THE PRODUCT IS SIMPLY TRIED there is No returns - Gaslit situation - so im calling my bank and warning others of their service, unspoken rules and complete silliness - DONT purchase unless youre into placebo effects.
Dear Karen,
You are a valued customer to us and we are sorry to hear about any inconvenience you may have had. Please allow us to help you by providing us with the following details:
· Email address you used to place your order
· Order number
· Full Name
· Tracking number (If you have one)
We can then look up your order and get back to you with the best resolution for the issue.
Thanks for your patience and understanding.
Tvidler is safe and has a good quality. It cleans the ears very well and it comes with a very good price. Quality is also great.
It's useful, I like the way it is designed to clean my ears. The soft silicon tip is just perfect for my ears. Two-thumbs up!
Hello Dylan,
We can’t thank you enough for the kind words about our product/service. Your review means a lot to us and lets us know we’re on the right track!
Have a great day!
Zag dit in de advertenties, besloten om te kopen en te proberen. Ik zou het een 5 geven. Het is effectief op mij en ik kan het geen week uithouden zonder dat het al het oorsmeer uit mijn oren schraapt.
I like the fact that tvidler can be cleaned and is reusable. It comes with 6 silicone spiral heads so each family member can have his own head, great idea for for hygiene pruposes.
Thanks Dottie, we enjoyed knowing that you were satisfied with your purchase. Please let us know if you have any other comments, questions, or concerns. We are here for you anytime!
DO NOT order anything from this company. I ordered two items and they sent me six. Not only do I have to pay postage to return the unwanted items - to Lithuania! But they want 15% restocking fee. They are crooks. They don't even deserve ONE star.
Dear Kathleen,
You are a valued customer to us and we are sorry to hear about any inconvenience you may have had. Please allow us to help you.
Provide us with the following details:
· Email address you used to place your order
· Order number
· Full Name
· Tracking number (If you have one)
We can then look up your order and get back to you with the best resolution for the issue.
Thanks for your patience and understanding.
Answer: Bogus links and phone number Canned emails Run around for a month so now it us my fault that I got 8 of these things when I wanted to try one
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Hello Jill and thank you for reaching out to Tvidler!
We know this can be frustrating to some. However, Tvidler works a bit differently from a Q-Tip.
The first few uses of Tvidler soften the earwax, so do not worry if it seems it is not working at first!
We advise you to use Tvidler after bath for at least a few weeks in a row to witness the results of its effectiveness. The softness of the silicone head tip is deliberate to prevent ear canal damage.
The ear wax cleaner that is too hard may bruise your ear canal, which results in a quicker pace of ear wax accumulation. Tvidler spiral tip is made from soft, high-quality silicone to prevent bruising and ensure maximum effectiveness.
If you have any questions or concerns, please do not hesitate to let us know.
Thank you!