Tutor.com

Omg! I am even more confused than ever. THIS COMPANY IS HORRENDOUS MANY TUTORS ARE COLLECTING A PAYCHECK AND SHOULD'NT.

We hired a tutor through tutors.com to help my son study for the SAT. Said tutor was a nightmare from start to finish. Besides being an unpleasant learning experience, the guy has not refunded our balance of $1732.00.

We let Tutors.com know about this, and the response was Not our problem. We're just the platform you hired the guy from. See screenshot. Way to stand behind your product.

In addition, their correspondence does not even include the name of the person sending the email. Again, see screenshot. Nice.

This has been the most frustrating job I have ever worked at. These mentors would say that I do too much work for the students when I don't do any of the work for them, I try to help them understand. And then I get accuse of unreasonable pausing between my comments. Like in this one section, I had with a student named Madison when she was not very engaging at all and would only say little and didn't have a lot to say. I said "hello welcome" she didn't say hello or anything, so I had to keep typing to keep her engage and my mentor judge me about me pausing for 53 seconds to say something it's ridiculous. The student was just sitting there on the computer and got me typing constantly because I'm not suppose to pause in between my sentences. Then I had another section with her when I asked her to write something on the whiteboard and he said something to me for not saying anything for 4 minutes when the student was writing on the whiteboard. This is because they don't want pacing to be more than 1-2 minutes. Well I seen other tutors who worked there longer than me and they had pauses for more than 2 minutes and those are the ones that was transferred to me. Then everytime a student leaves the section I get blame for it often the times when I know how to do a problem. This one section I had with a student named Alexia when I came up with a joke to make her feel welcome, she acted like she wasn't in a good mood when I asked her "How are you?" She said "How do I do this assignment?". Her attitude shows that she was never going to understand this. Then when my mentor told me I refused to help her that really made me upset because he sounded like the abusive students who tell the tutors "You're not helping". Then I had another section with a student named Ciara. The question was on the binomial distribution when the student led me to believe that she was following along with her calculator, she didn't give me a fair chance to help her and see if I can help her work her calculator and when she left the session I was really frustrated and then my mentor told me my approach was weak on that problem. I know my approach is right because that's just the way I was taught, but he would side with the students and get on me; Even though some of them leave the session because they DON'T want to learn anything. They would RATHER go on the site and look for a tutor that would give them the answers and see which one is going to give them a shortcut approach. I understand that mentors can't get on the student, but if the tutor is doing his/her job, they shouldn't be given a hard time and shouldn't have to take the blame when they just want to intentionally leave. Some on these students don't know anything how to calculate p-values, find the rejection, t-test,z-test,finding alpha,etc and it frustrate me when a student leaves the session because I know how to do it by hand and not using a software. One of the students I really like working with is Briana, even though she uses a software to calculate the answer and she doesn't know how to do this by hand she says that "I am very informative and patient and rates me as a favorite". Another student named George has also said that I am informative and patient. Another matter I would like to say is that most of these abusive student comes from Southern New Hampshire University and on my first day on the job I had to tell off this rude student named Kaia because she was rude to the previous tutor and he transferred her to me. She told the previous tutor "If you don't want to do your job and take the time to explain then yes please transfer me to somebody who might" The previous tutor told her " I'll transfer you, but if you don't respect the tutor, they may not help you either. It is not our job to do the work for you"."You need to be prepared beforehand".When she started being rude to me I thought I handled that professionally, but I saw the error of my ways, so I changed the way I handled things. Some of these students abuse the tutors intentionally and think they can get away with it. Even if you block a student from the site because of their behavior. They ALWAYS come back. If you don't want the frustration I would recommend working somewhere else, It's not worth it. And as for that Kaia girl good riddance! Because she as nothing but a rude attitude and when she told me she didn't care if I think she has a attitude and don't like it. I ended the session because I don't have time for this back and forth nonsense.

I have taught and tutored before, in person. Then had a very long career in environmental science. Thought I could help people through this job. Took months to get "onboard". Then suddenly I'm supposed to be tutoring since all the paperwork is finally done. But completely online tutoring is a nightmare. The expectations are high but you rarely ever talk directly with bosses or students. It's guesswork figuring out what students need. I feel sorrow for them having to rely on this type of service. Maybe it'll work for other people. Good luck.

The company's technology team is awful to work with. Might as well just Google to how to solve your issue because Google has a better guess at solving issues in their portal than the tech team. Also, they don't value your expertise in the areas you tutor in. For instance, they have a career advice session and having worked in HR for 10 years, they only want tutors to give resume advice they agree with, despite actual, real, industry knowledge. They don't grow with the markets or subjects in these changing areas. The stats they use to report on acceptance rate, ratings, etc are also not consistent. Overall not a great working experience and little to no support, but still an easy way to make a little extra money each week doing what you are good at (if they don't hinder you by their sometimes ridiculous requirements.)

They should not be in the business of education when management is incapable of doing their jobs. They create a micromanagement structure while managers are unwilling and/or unable to actually manage. They believe being bossy, disrespectful, rude, arrogant, and dismissive = management. Polices are filled with illegal clauses. How they have survived so long is beyond me, but they need to be beaten out of business. They've dug in to this market and need real competition. Software is an outdated joke. They reward outstanding tutors with disdain (perhaps feeling threatened by real educators?) Seek a different platform to avoid wasting your time and $. Owned by S Korean company who has no clue what they are doing to its reputation. (The CEO, however, is reachable via email, so who knows when some little bird will drop a note in his unconcerned ear?)

Treats its tutors horribly! The so-called "monitors" are better suited as janitors! Disgusing! Shameful! Disgraceful!

I worked for Tutor.com from February 2020 through May 2021. Much of the experience was wrought with frustration - with difficulties with their poor quality platform and difficulties with their poor quality staff. They are hardly understanding of the technological difficulties that their platform imposes on their tutors.

The Princeton Review and Tutor.com have predatory hiring practices and are generally terrible to their tutors.

First of all, no matter your experience, your starting pay will always be in the 10 dollar range. I have been promoted once at this job and my pay only rose to 13.50 an hour. This is significantly less than students or universities are charged on every plan where it's 40 dollars per session. The mentor system is unhelpful and focuses on negatives to ensure you get beaten down and don't make more. As other reviews have covered, you are completely disposable here.

You are required to get certified for quality insurance. This is great, but the certification process really highlights how poorly tutors are paid. Likewise, there's no paid training. You are expected to train yourself. If you do not, then you will be evaluated and have subjects that you can teach eliminated if you aren't fired completely. I got async sessions eliminated in college essay writing because I frequently went a few minutes over session to provide quality feedback. I had perfect marks everywhere else, but was penalized for going even slightly over the time limit.

This practice ensures that tutor.com does not have to pay for new hires by training them, meaning that they can have rapid and instaneous employee turnover and not care about the standards or well-being of long and short-term employees alike.

Also, there's no interaction with anyone besides your singular "quality specialist." This person writes reviews for you about what you are doing wrong. This is the only feedback you will obtain. There's no way to communicate with fellow tutors, meaning there's no way to negotiate pay increases or properly unionize to demand better payment for what counts as specialized work.

Tutor.com likewise doesn't feel any pressure to change. They hire quite frequently, and fire just as frequently. Truly, they are a company that has taken advantage of the vulnerability of those unemployed during COVID-19.

I would strongly suggest not working here. Take any other option you can. If you can't, then understand that it's temporary when you feel like an underpaid cog in the wheel when you're desperately trying to teach an area you aren't certified in to a student that's fighting you for less than 10 dollars. Personally, I feel humiliated working here and insulted as this is a horrible way to wait for PhD funding.

Their evaluation system for the tutors is so punitive, you'll believe that you cannot teach another person anything, ever! This is throughout the organization. Their evaluation system encourages their quality control specialists to take one thing out of a body of work and then rail away on it, marking you with demerits throughout your evaluation, and then ignoring all of the things you did correctly! Also, their expectations for their feedback system are completely unrealistic, and it doesn't even leave the tutors time to even read the student's document. You have to type, literally, 120 words per minute in order to be able to fulfill all of the obligations they expect.

I am just so frustrated, I'm leaving these losers behind forever. I am working for an education publication company now, and it's like night and day. They don't expect their tutors to cram in ten thousand things in a twenty minute session. Their atmosphere is supportive, and their company culture is ideal.

Working for Tutor.com is like someone throwing your carcass in a pit and waiting for the buzzards to come and pick away chunks of your flesh. Run, and run away fast!

Those quality control specialists are really unskilled and poorly trained in this company. They are the ones who determine the quality of the tutors' work, which could affect promotions.

My quality specialist made an obvious error on my evaluation, and it's going to be a nightmare to get it removed. The quality specialist railed away about what the QS thought was an issue, but there was no issue. The QS simply failed to double check his/her own work and did not double check the student's document.

Now I have to live with this black mark on my account FOREVER and this accusation of helping the student cheat because the QS MADE A MISTAKE on my report.

There is no excuse for this level of incompetency, and from what I have heard, this happens ALL THE TIME.

This company is a tremendous waste of time. Don't even bother. You can work for other companies where the staff is much better trained than the staff at this one.

I signed up to tutor and they seemed legit. After they collect the allocation fee up front, the system behavior changed. Before, I was able to connect to the student introduced but now, there is a time limit and it doesn't seem possible to have anyone to be able to tutor. This unman system does not even respond when you try to contact them. It is a blackbox and they can do whatever they want after collecting their money. Do not go there. It is a SCAM! It seems once they collect their dues, they are different company. I try getting money back and no response.

I'm gone complain to my school, don't use my money for that crap! Is this a joke? Are they really paying people to do nothing but waste people's time. The tutors like to waste your time, they play dumb for 50 minutes, then wish you good luck and nothing came out of the sessions. NOTHING FOR REAL! I kept on redirecting the tutor to my question, but he was into explaining the little he knew about the materials, after 50 minutes, told me he couldn't solve the problem. They really waste 50 minutes of your time, I have 5 transcripts from different tutors to prove it, and all with no solution to my problem. It wasn't difficult, it's intro to programming lol.