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Truthfinder.com

2.1

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Truthfinder.com Reviews Summary

Truthfinder.com has a rating of 2.1 stars from 674 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Truthfinder.com most frequently mention credit card, email address and background check. Truthfinder.com ranks 9th among Background Check sites.

service
64
value
65
shipping
21
returns
29
quality
52

We monitor reviews for authenticity

Oregon
1 review
0 helpful votes
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Good enough
January 28, 2022

Although I didn't find everything I thought I would I was able to get enough information. It would be nice if it didn't cost so much either or if you could pay a smaller fee for a single report instead of a monthly subscription.

Date of experience: January 26, 2022
Chris E. — Truthfinder.com Rep
over a year old

Hello Kristin,
We are delighted to see that you enjoyed your experience with TruthFinder, and would also like to apologize if you felt your report was lacking any information. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers.

Thank you,
TruthFinder Support

Michigan
1 review
30 helpful votes
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Standard lookup service that covers basic PUBLICALLY available information from a variety of free (or nearly free) website databases. It saves a little time, but not much. What is horrible is they charge you for the service--but DO NOT TELL YOU that you've signed up for a recurring charge. Also adds weird "service" charges for no reason. DISHONEST BILLING! Have been unable to get charges reversed yet. Horrible company, avoid at all costs.

Date of experience: January 26, 2022
Chris E. — Truthfinder.com Rep
over a year old

Hello Kate,
Although we are sad to see you were unhappy with your experience, we appreciate you taking the time to offer us feedback. While we wish we could provide all of the information to our customers for free, we do pay to access our data sources and it costs money to maintain our website. Please reach out if there's anything we can do to improve your experience.

Thank you

Alabama
1 review
0 helpful votes
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Accurate and simple
January 25, 2022

Information was accurate and cancellation was simple. Customer service was very friendly. Keep up the great work.

Date of experience: January 25, 2022
Chris E. — Truthfinder.com Rep
over a year old

Hello Teresa,
Thank you for the feedback. We are delighted to see that you enjoyed your experience with us, and will be sure to pass along your kind words to our Customer Care team. We look forward to providing our services for you again in the future :)

Thank you,
TruthFinder Support

California
1 review
0 helpful votes
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EXCELLENT SERVICE
January 25, 2022

I called your company to ask for help with my payment, because I changed debit card. The person that helped me was awesome. He did not leave until he was sure that I was able to accomplish what I wanted to do and he also helped me to upgrade my plan. Excellent service. Very pleased with your company in general and pleased with the help I got from your employees. Thank you/

Date of experience: January 24, 2022
Chris E. — Truthfinder.com Rep
over a year old

Hello Emma,
We are delighted to see that you enjoyed your experience with TruthFinder! As always, we appreciate receiving feedback, and will be sure to pass along your kind words to the appropriate department. Thank you, and we look forward to continue serving you!

Thank you,
TruthFinder Support

Texas
1 review
0 helpful votes
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I was seriously hoping this was legitimate but it's full of incorrect information and nothing of value. Had to contact my bank to block them from access to my account. They hide with false statements and reminds me of the GOP and that azhole Trump

Date of experience: January 18, 2022
Chris E. — Truthfinder.com Rep
over a year old

Hello Garrett,
We are constantly working on and updating our records and we appreciate you taking the time to give us constructive feedback. We apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers.

Thank you

Texas
2 reviews
12 helpful votes
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Signed up o Dec 18th canceled subscription on Jan 16th and was charged for another 30 days that I obviously didn't want. Called to ask why they charged my card and just said we see your cancelation but we cannot prorate the charge so you have another 30 days. It didn't need to be prorated, it was canceled in time! They are not concerned about ethical business practices at all. Beware of this service that gives limited information at best and give a lot of useless results. If you do use them make sure you cancel well ahead of the renewal date since 30 days really means 29 or less!

Date of experience: January 18, 2022
Chris E. — Truthfinder.com Rep
over a year old

Hello Gary,
We would like to apologize for your experience. If you feel that you were unfairly charged, please feel free to call our dedicated Customer Care team at (800) 699 - 8081 and explain the situation.

Thank you

Florida
1 review
0 helpful votes
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I have used it since 2016. It is all as the title I gave it. Trustworthy, extensive reliable information. Helps senior citizens from con. And deceitful servers and person. Very helpful to connect to people you could not trace, family and friends. Connects you to the right people in life. Above all gave me the confidence to stay safe and secure, because of detailed information when dealing professionally or socially.
I highly recommend this site and its service.

Date of experience: January 17, 2022
Chris E. — Truthfinder.com Rep
over a year old

Hello Sunita,
We are delighted to see that you enjoyed your experiences with our site, and have been a loyal member since 2016! We are so pleased that TruthFinder helps you to feel safe and secure, and we look forward to assistant you with any other concerns for years to come :)

Thank you,
TruthFinder Support

Oregon
1 review
0 helpful votes
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Not too bad
January 15, 2022

It was nice gives quite a lot of info but was really hard to just get logged into customer service is amazing!

Date of experience: January 14, 2022
Chris E. — Truthfinder.com Rep
over a year old

Hello Emily,
Thank you so much for your feedback. We would like to apologize that there were any issues with logging in, but are so delighted to see that our customer service team was able to assist you, and we will be sure to pass along your kind words.

Thank You,
TruthFinder Support

Washington
1 review
0 helpful votes
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Not only this outfit is in business of spying on people but it doesn't even do that accurately...
Oh, did I mention they also charge for their "service"?

Date of experience: January 13, 2022
Chris E. — Truthfinder.com Rep
over a year old

Hello John,
Although we are sad to see you were unhappy with your experience, we appreciate you taking the time to offer us feedback. While we wish we could provide all of the information to our customers for free, we do pay to access our data sources and it costs money to maintain our website. Please reach out if there's anything we can do to improve your experience.

Thank you

California
1 review
0 helpful votes
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Great program
January 13, 2022

This program is so easy to use and has great data. It was exactly what I needed. The team is also very helpful which I appreciated!

Date of experience: January 12, 2022
Chris E. — Truthfinder.com Rep
over a year old

Hello Julie,
We are delighted to see that you enjoyed your experience with TruthFinder and we look forward to assisting you again in the future!

Thank You,
TruthFinder Support

Ohio
1 review
7 helpful votes
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Fraud
January 10, 2022

Truthfinder intices people usually from a third party site where someone has been lured by "Truthfinders" deceptive adverting thinking they can "search" for someone they have lost contact with by simply tying in a name on a site maybe entitled "people" search. Once the wheels are in motion you are automatically taken to "truthfinders" site.

If "truthfinders was legit there wouldn't be all the deception. There would be no need to be.

Furthermore most of "truthfinder" data is public record and can be accessed through other sources aka state, local and national for free. Also you would be surprised what you can find in the line of actual documentation with an ancestry.com membership + a whole lot more.

Truthfinders went out with Mrs. Fiske. It's old and gimmicky. Yet people fall for it. Then complain once they find out "truthfinders" sucks bigtime.

Date of experience: January 10, 2022
Chris E. — Truthfinder.com Rep
over a year old

Hello Michael,
Although it is unclear if you have used our services or not, we would like to apologize for the experience you seem to have received from our advertising and positive testimonials. We appreciate your feedback and I will be sure to pass it along to the appropriate departments.

Thank You

Colorado
1 review
0 helpful votes
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I went on to see if I was on it and it was completely wrong, it had a family member but not me, it says taking from Facebook but it didn't even do that right. I'm in the military and it asked if I had lived in a (disclosed place) I said yes and it but a random place there. I don't live there now and I think it just gave up!

Date of experience: January 9, 2022
Chris E. — Truthfinder.com Rep
over a year old

Hello,
We are constantly working on and updating our records and we appreciate you taking the time to give us constructive feedback. We apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers.

Thank you

Colorado
1 review
3 helpful votes
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Can't cancel
January 4, 2022

So I've been charged for 6 month even after trying to cancel. Finally I told the credit card company either stop paying it or I'll cancel my card. They got ahold of these $#*! heads and still wouldn't give me my money back. And I was looking for my missing nephew and never found him either. DON'T WAIST YOUR MONEY!

Date of experience: January 4, 2022
Chris E. — Truthfinder.com Rep
over a year old

Hello Kevin,
We are sorry to see that this happened, and we appreciate you bringing it to our attention. If you would like, please call our dedicated Customer Care Team at (800) 699 - 8081 (our team is available from Monday - Friday 7:00am to 7:00pm PST) and they should be able to get this resolved if it has not been already.

Thank you

North Carolina
5 reviews
10 helpful votes
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SCAM
January 4, 2022

I signed up for a month of service. After paying $28 for the month of service they wanted to charge me $3.99 extra. WHAT A SCAM I did pay the $3.99 but I would not recommend this company. Shop around Stay away from these CRIMINALS

Date of experience: January 4, 2022
Chris E. — Truthfinder.com Rep
over a year old

Hello John,
Although we are sad to see you were unhappy with your experience, we appreciate you taking the time to offer us feedback. While we wish we could provide all of the information to our customers for free, we do pay to access our data sources and it costs money to maintain our website. However, we would never charge anybody without their knowledge. Please reach out if there's anything we can do to improve your experience.

Thank you

Washington
1 review
0 helpful votes
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Don't recommend
January 2, 2022

I wish I had seen all the negative reviews before wasting my time. Just know that they charge ~$28 to access what is often inaccurate info in the first place.

Date of experience: January 2, 2022
Chris E. — Truthfinder.com Rep
over a year old

Hello,
Although we are sad to see you were unhappy with your experience, we appreciate you taking the time to offer us feedback. While we wish we could provide all of the information to our customers for free, we do pay to access our data sources and it costs money to maintain our website. Please reach out if there's anything we can do to improve your experience.

Thank you

North Carolina
1 review
0 helpful votes
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Money Waster
January 1, 2022

Some people are posted as being alive and are not. Very few post jobs currently held. Some people are not listed at all

Date of experience: January 1, 2022
Chris E. — Truthfinder.com Rep
over a year old

Hello Roberta,
Although we are sad to see you were unhappy with your experience, we appreciate you taking the time to give us feedback. We are constantly working on and updating our records and we appreciate you taking the time to give us constructive feedback. We apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers.

Thank you

Massachusetts
2 reviews
3 helpful votes
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I entered a name with intent of only learning the address, and decided not to purchase the information. However, the company grabbed my computer's IP address and has been reminding me by a pop-up ad every other day. I'll find out how to block that, but will never go to this site again

Date of experience: December 23, 2021
Chris E. — Truthfinder.com Rep
over a year old

Hello Murray,
We appreciate your feedback, and we are sorry to see that this has happened to you. Although we do not pull any of your personal information (such as your IP address), nor do we intend to spam you, please feel free to call our dedicated Customer Care Team at (800) 699 - 8081 (our team is available from Monday - Friday 7:00am to 7:00pm PST) if this issue has persisted.

Thank you

Arkansas
1 review
0 helpful votes
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How deceptive they are.
December 21, 2021

I wanted one friggin' report. After the drama of waiting forever I got the news on the cost for three months at a certain price ( always look for a bargain. Thought I might look up a couple of other people). I could NOT download the report. I have an older computer. Spoke to this $#*! Christopher. Told me he was so sorry and would refund me immediately for a payment just charged my credit card. That was August 2,2021. So far I've been charged on 8/2 $3.95,9/1 $28.05,10/4 $28.05. Which I received a credit from my credit card company of $56.10, and damned if they didn't charge me another $28.05 on 11/2! I got nada from this place. BEWARE of them. Chris E. Isn't even a person. He's just the name given to any complaints.

Date of experience: December 21, 2021
Chris E. — Truthfinder.com Rep
over a year old

Hello Nancie,
Although we are happy you gave us this feedback, we are sorry to see that this happened. If this issue has not been resolved, please call our dedicated Customer Care Team at (800) 699 - 8081 (our team is available from Monday - Friday 7:00am to 7:00pm PST) and we will get it figured out.

Thank you,
TruthFinder Support

Georgia
2 reviews
24 helpful votes
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Don't waste your money!
December 15, 2021

The first person I inquired about had several arrests and at least one felony, but Truthfinder found NOTHING! It didn't tell me anything about anybody that I couldn't Google and get the same info! So I kept the service for a month only because it was paid for, but when I called to cancel I was told it was $7.99 more because I had inquired about an email address! I told her I did not do that and asked her what email address it was and she wouldn't tell me! So I got ripped off again! This is a scam anyway you look at it!

Date of experience: December 14, 2021
Chris E. — Truthfinder.com Rep
over a year old

Hello Cozette,
Although we are happy you gave us this feedback, we are sorry to see that this happened. If this issue has not been resolved, please call our dedicated Customer Care Team at (800) 699 - 8081 (our team is available from Monday - Friday 7:00am to 7:00pm PST) and we will get it figured out.

Thank you
TruthFinder Support

New York
1 review
0 helpful votes
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Don't Waste Your Time...
December 14, 2021

Despite strongly suspecting that I would be asked for money in the end, for the fun of it I asked for a report about myself. Don't believe the come on that results are available instantly. Or in "less than two minutes." It's a very long process, during which you are constantly warned that you may be "shocked" by the results. (My life is so boring that the details would be about as shocking as the revelation that gambling was going on in Rick's Casablanca cafe.) Anyway, you wait and wait, and in the end are asked to subscribe for an outrageous monthly price. You can't buy an individual report. To be fair, they did correctly identify me and the members of my family. But my advice remains the same -- don't waste your time or money.

Date of experience: December 14, 2021
Chris E. — Truthfinder.com Rep
over a year old

Hello Howard,
Although we appreciate the feedback, we are sorry to see that you did not enjoy your experience. Individual reports are able to be purchased, which I will see if we can make more clear on our site. We are constantly working on improving our services for you and other future customers, and we do hope to help you again in the future.

Thank you,
TruthFinder Support

From the business

TruthFinder People Search provides millions of Americans with easy-to-read background reports, public records, contact information, and more. TruthFinder reports include data sourced from county, state, and federal databases. Truthfinder accesses multiple public records stored on the deep web and presents them to the user in one simple report. You can use TruthFinder to check up on old friends, investigate an online date’s information, reconnect with family members, and even to check yourself.

Help Site: https://www.truthfinder.com/help/
Blog Articles: https://www.truthfinder.com/infomania/


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